-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
I am getting an error that there can be no spaces or special characters in the PDF file name when trying to create a new document template. However, I can successfully upload the PDF robert has in the release notes which has special characters.
What is the PDF validation that is done here?
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"ae1bf42a-121d-43b1-b98a-7eabb1b3c0dd","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1348.2000000029802,"redirectCount":0,"resourceLoadedEnd":1279,"resourceLoadedStart":416.6000000014901,"resourceTiming":[{"duration":337.1000000014901,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":416.6000000014901,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":416.6000000014901,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":753.7000000029802,"responseStart":0,"secureConnectionStart":0},{"duration":337,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":416.80000000447035,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":416.80000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":753.8000000044703,"responseStart":0,"secureConnectionStart":0},{"duration":336.8999999985099,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":417,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":417,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":753.8999999985099,"responseStart":0,"secureConnectionStart":0},{"duration":337,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":417.1000000014901,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":417.1000000014901,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":754.1000000014901,"responseStart":0,"secureConnectionStart":0},{"duration":336.8999999985099,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":417.30000000447035,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":417.30000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":754.2000000029802,"responseStart":0,"secureConnectionStart":0},{"duration":400.59999999403954,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":417.30000000447035,"connectEnd":417.30000000447035,"connectStart":417.30000000447035,"domainLookupEnd":417.30000000447035,"domainLookupStart":417.30000000447035,"fetchStart":417.30000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":417.30000000447035,"responseEnd":817.8999999985099,"responseStart":817.8999999985099,"secureConnectionStart":417.30000000447035},{"duration":451,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":417.5,"connectEnd":417.5,"connectStart":417.5,"domainLookupEnd":417.5,"domainLookupStart":417.5,"fetchStart":417.5,"redirectEnd":0,"redirectStart":0,"requestStart":417.5,"responseEnd":868.5,"responseStart":868.5,"secureConnectionStart":417.5},{"duration":454.19999999552965,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":417.70000000298023,"connectEnd":417.70000000298023,"connectStart":417.70000000298023,"domainLookupEnd":417.70000000298023,"domainLookupStart":417.70000000298023,"fetchStart":417.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":417.70000000298023,"responseEnd":871.8999999985099,"responseStart":871.8999999985099,"secureConnectionStart":417.70000000298023},{"duration":454.69999999552965,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":417.80000000447035,"connectEnd":417.80000000447035,"connectStart":417.80000000447035,"domainLookupEnd":417.80000000447035,"domainLookupStart":417.80000000447035,"fetchStart":417.80000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":417.80000000447035,"responseEnd":872.5,"responseStart":872.5,"secureConnectionStart":417.80000000447035},{"duration":454.8999999985099,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":418,"connectEnd":418,"connectStart":418,"domainLookupEnd":418,"domainLookupStart":418,"fetchStart":418,"redirectEnd":0,"redirectStart":0,"requestStart":418,"responseEnd":872.8999999985099,"responseStart":872.8999999985099,"secureConnectionStart":418},{"duration":455.19999999552965,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":418.20000000298023,"connectEnd":418.20000000298023,"connectStart":418.20000000298023,"domainLookupEnd":418.20000000298023,"domainLookupStart":418.20000000298023,"fetchStart":418.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":418.20000000298023,"responseEnd":873.3999999985099,"responseStart":873.3999999985099,"secureConnectionStart":418.20000000298023},{"duration":455.8999999985099,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":418.30000000447035,"connectEnd":418.30000000447035,"connectStart":418.30000000447035,"domainLookupEnd":418.30000000447035,"domainLookupStart":418.30000000447035,"fetchStart":418.30000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":418.30000000447035,"responseEnd":874.2000000029802,"responseStart":874.2000000029802,"secureConnectionStart":418.30000000447035},{"duration":456.5,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":418.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":418.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":875,"responseStart":0,"secureConnectionStart":0},{"duration":456.29999999701977,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/e80c7a6aee0fa86c2b1a716575a614aa/shortcuts.js?context=issuenavigation&context=issueaction","startTime":418.6000000014901,"connectEnd":418.6000000014901,"connectStart":418.6000000014901,"domainLookupEnd":418.6000000014901,"domainLookupStart":418.6000000014901,"fetchStart":418.6000000014901,"redirectEnd":0,"redirectStart":0,"requestStart":418.6000000014901,"responseEnd":874.8999999985099,"responseStart":874.8999999985099,"secureConnectionStart":418.6000000014901},{"duration":456.8999999985099,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":418.70000000298023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":418.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":875.6000000014901,"responseStart":0,"secureConnectionStart":0},{"duration":457,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":418.80000000447035,"connectEnd":418.80000000447035,"connectStart":418.80000000447035,"domainLookupEnd":418.80000000447035,"domainLookupStart":418.80000000447035,"fetchStart":418.80000000447035,"redirectEnd":0,"redirectStart":0,"requestStart":418.80000000447035,"responseEnd":875.8000000044703,"responseStart":875.8000000044703,"secureConnectionStart":418.80000000447035},{"duration":858.7000000029802,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":419.8999999985099,"connectEnd":419.8999999985099,"connectStart":419.8999999985099,"domainLookupEnd":419.8999999985099,"domainLookupStart":419.8999999985099,"fetchStart":419.8999999985099,"redirectEnd":0,"redirectStart":0,"requestStart":419.8999999985099,"responseEnd":1278.6000000014901,"responseStart":1278.5,"secureConnectionStart":419.8999999985099},{"duration":859,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":420,"connectEnd":420,"connectStart":420,"domainLookupEnd":420,"domainLookupStart":420,"fetchStart":420,"redirectEnd":0,"redirectStart":0,"requestStart":420,"responseEnd":1279,"responseStart":1279,"secureConnectionStart":420},{"duration":200.89999999850988,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":1078.6000000014901,"connectEnd":1078.6000000014901,"connectStart":1078.6000000014901,"domainLookupEnd":1078.6000000014901,"domainLookupStart":1078.6000000014901,"fetchStart":1078.6000000014901,"redirectEnd":0,"redirectStart":0,"requestStart":1078.6000000014901,"responseEnd":1279.5,"responseStart":1279.5,"secureConnectionStart":1078.6000000014901}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":327,"responseStart":409,"responseEnd":411,"domLoading":413,"domInteractive":1508,"domContentLoadedEventStart":1508,"domContentLoadedEventEnd":1593,"domComplete":1894,"loadEventStart":1894,"loadEventEnd":1900,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"1bfd116cab84ff","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":5,"dbConnsTimeInMs":6,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Ramya Tantry (Inactive)
added a comment - When we parse the PDF, we return field id,field type, field name, field partial name and field value from PDF Service. Out of these values, we use only field id and field name for our further processing.
One of the field value contained long text with spaces which resulted in validation message to show.
As we have no use of field value in our processing, we have removed it from our return value. 
Jayshree Nagpure (Inactive)
added a comment - - edited Hi Ramya Tantry / Robert Malony
We have verified on preproduction.
We are able to upload the given PDF and able to create template.
Working fine.
Closing this ticket
Thanks,
Jayshree
Priya Dhamande Samir Hrishikesh Deshpande Satya Rohan J Khandave 
BETA-402