Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2420

[DMS] Issue with Print feature on DMS applications

    Details

    • Type: Bug
    • Status: Done
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      TSE: Priyank Saxena

      Become User: https://boss.careerbuilder.com/Axiom/User/BecomeUser.aspx?HHTVUser_DID=UJH2QD6J3CVV7JKRJZC

      The client reported that when they select "Print" on a DMS Application for any candidate, the Printed document has all checkboxes checked on the DMS Application.

      If we click on the “Document Link” for any signed DMS document by a candidate, and if the user clicks on the “Print” icon, the printed document has all values “checked” for optional type fields on the DMS document.

      For example Candidate: Roland Agyemang  ID:424979

      On the signed DMS document: https://dms.careerbuilder.com/viewer?Token=8222c66105fe4ffa965d6949e9397135&key=096fb12bb2fc3301b35bbb758f2bcf1ca992374db579e0ac7efe84d5ffe40d05

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          narendra.kumar Narendra Kumar created issue -
          Permalink
          narendra.kumar Narendra Kumar logged work - 31/Mar/21 07:15 AM
          • Time Spent:
            4h
             

            Got the issue but still trying to fix this.

          narendra.kumar Narendra Kumar made changes -
          Field Original Value New Value
          Status To Do [ 10000 ] In Progress [ 3 ]
          narendra.kumar Narendra Kumar made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 4h [ 14400 ]
          Worklog Id 300024 [ 300024 ]
          Permalink
          narendra.kumar Narendra Kumar logged work - 31/Mar/21 09:34 PM
          • Time Spent:
            7h
             

            Spend all the time to figure out the solution for Print Feature.

          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status In Progress [ 3 ] Code Review [ 11801 ]
          Hide
          Permalink
          harshveer.singh Harshveer Singh (Inactive) added a comment -

          This issue is fixed, waiting for stage deployment.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - This issue is fixed, waiting for stage deployment.
          Permalink
          harshveer.singh Harshveer Singh (Inactive) logged work - 01/Apr/21 03:49 AM
          • Time Spent:
            5h
             
            <No comment>
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Time Spent 4h [ 14400 ] 9h [ 32400 ]
          Worklog Id 300236 [ 300236 ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status Code Review [ 11801 ] In QA Testing [ 11901 ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Harshveer Singh [ harshveer.singh ] poonam.rana [ poonam.rana ]
          Hide
          Permalink
          harshveer.singh Harshveer Singh (Inactive) added a comment -

          poonam.rana Please test and verify it on Stage site.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - poonam.rana  Please test and verify it on Stage site.
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Harshveer Singh

          This is working only when PDF is read-only, but for the review and sign page, it is still not working. I tried it by upgrading the version of the pdf-viewer and then it is working fine but with that version, we have the safari browser/ iOS devices issue. (Stucked on one input field and then not moved to another).

          I also tried it by downgrade the version but then we have the same print preview issue. So now I have no idea how to fix this issue.

          Ravi Banda - For now, we can just remove the print button and not have any other solution. Your suggestion, please.

          cc: Samir

          Show
          narendra.kumar Narendra Kumar added a comment - Harshveer Singh This is working only when PDF is read-only, but for the review and sign page, it is still not working. I tried it by upgrading the version of the pdf-viewer and then it is working fine but with that version, we have the safari browser/ iOS devices issue. (Stucked on one input field and then not moved to another). I also tried it by downgrade the version but then we have the same print preview issue. So now I have no idea how to fix this issue. Ravi Banda  - For now, we can just remove the print button and not have any other solution. Your suggestion, please. cc: Samir
          narendra.kumar Narendra Kumar made changes -
          Time Spent 9h [ 32400 ] 16h [ 57600 ]
          Worklog Id 300545 [ 300545 ]
          Hide
          Permalink
          poonam.rana poonam.rana (Inactive) added a comment -

          Hello Harshveer Singh,

          I reviewed this issue on Stage site ,  I can still see all checkboxes are pre checked for optional fields on DMS document.

          cc Samir

          Thanks,

          Show
          poonam.rana poonam.rana (Inactive) added a comment - Hello Harshveer Singh , I reviewed this issue on Stage site ,  I can still see all checkboxes are pre checked for optional fields on DMS document. cc Samir Thanks,
          poonam.rana poonam.rana (Inactive) made changes -
          Status In QA Testing [ 11901 ] To Do [ 10000 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Time Spent 16h [ 57600 ] 17h [ 61200 ]
          Worklog Id 300546 [ 300546 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Assignee poonam.rana [ poonam.rana ] Harshveer Singh [ harshveer.singh ]
          Permalink
          poonam.rana poonam.rana (Inactive) logged work - 04/Apr/21 11:30 AM
          • Time Spent:
            1h
             
            <No comment>
          narendra.kumar Narendra Kumar made changes -
          Sprint March 2021 Release - Sprint 2 [ 263 ] March 2021 Release - Sprint 2, April 2021 Release - Sprint 1 [ 263, 264 ]
          narendra.kumar Narendra Kumar made changes -
          Status To Do [ 10000 ] In Progress [ 3 ]
          narendra.kumar Narendra Kumar made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Narendra Kumar [ narendra.kumar ]
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Hi Ravi Banda

          I tried it all the way but didn't get any solution for this, Before I was thinking that we have an issue in PDF but I also tried it by correction the PDF but still not able to fix this. 

           

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Ravi Banda I tried it all the way but didn't get any solution for this, Before I was thinking that we have an issue in PDF but I also tried it by correction the PDF but still not able to fix this.   
          Permalink
          narendra.kumar Narendra Kumar logged work - 05/Apr/21 07:05 AM
          • Time Spent:
            4.5h
             

            Tried it by correcting the PDF and in other ways but didn't get any success.

          narendra.kumar Narendra Kumar made changes -
          Time Spent 17h [ 61200 ] 21.5h [ 77400 ]
          Worklog Id 300679 [ 300679 ]
          Permalink
          narendra.kumar Narendra Kumar logged work - 05/Apr/21 10:32 PM
          • Time Spent:
            4h
             

            Tried the solution for fixing the issue.

          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          cc: Patrick Phillips

          Show
          narendra.kumar Narendra Kumar added a comment - cc: Patrick Phillips
          Ashish.Durani Ashish Durani made changes -
          Status In Progress [ 3 ] In Production Testing [ 10202 ]
          Ashish.Durani Ashish Durani made changes -
          Assignee Narendra Kumar [ narendra.kumar ] poonam.rana [ poonam.rana ]
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Hi Patrick Phillips

          As discussed we are now removing the print button feature and will give you the work around how we can print the document. 

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Patrick Phillips As discussed we are now removing the print button feature and will give you the work around how we can print the document. 
          narendra.kumar Narendra Kumar made changes -
          Time Spent 21.5h [ 77400 ] 25.5h [ 91800 ]
          Worklog Id 301447 [ 301447 ]
          Permalink
          narendra.kumar Narendra Kumar logged work - 08/Apr/21 12:35 AM
          • Time Spent:
            2h
             

            Removed the print button.

          narendra.kumar Narendra Kumar made changes -
          Time Spent 25.5h [ 91800 ] 27.5h [ 99000 ]
          Worklog Id 301494 [ 301494 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Assignee poonam.rana [ poonam.rana ] Narendra Kumar [ narendra.kumar ]
          poonam.rana poonam.rana (Inactive) made changes -
          Time Spent 27.5h [ 99000 ] 28.5h [ 102600 ]
          Worklog Id 301535 [ 301535 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Remaining Estimate 0h [ 0 ] 1h [ 3600 ]
          Time Spent 28.5h [ 102600 ] 27.5h [ 99000 ]
          Worklog Id 300546 [ 300546 ]
          Worklog Time Spent 1h [ 3600 ]
          Hide
          Permalink
          ravi.banda Ravi Banda (Inactive) added a comment -

          Narendra Kumar - can you provide an ETA on when the fix will be deployed to Production? Thanks

          Show
          ravi.banda Ravi Banda (Inactive) added a comment - Narendra Kumar - can you provide an ETA on when the fix will be deployed to Production? Thanks
          Ashish.Durani Ashish Durani made changes -
          Status In Production Testing [ 10202 ] In QA Testing [ 11901 ]
          Ashish.Durani Ashish Durani made changes -
          Assignee Narendra Kumar [ narendra.kumar ] poonam.rana [ poonam.rana ]
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Ravi Banda today we have taken the stage build and now verifying the changes. We have planned the prod build for Wednesday (14th Apr).

          Show
          narendra.kumar Narendra Kumar added a comment - Ravi Banda  today we have taken the stage build and now verifying the changes. We have planned the prod build for Wednesday (14th Apr).
          Permalink
          poonam.rana poonam.rana (Inactive) logged work - 12/Apr/21 05:25 AM
          • Time Spent:
            0.5h
             
            <No comment>
          Hide
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          poonam.rana poonam.rana (Inactive) added a comment -

          Hello Narendra Kumar,

          Print Icon has been successfully removed from Stage site. We can move the changes to PRODUCTION site.

          Thanks,

          Show
          poonam.rana poonam.rana (Inactive) added a comment - Hello Narendra Kumar , Print Icon has been successfully removed from Stage site. We can move the changes to PRODUCTION site. Thanks,
          poonam.rana poonam.rana (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0.5h [ 1800 ]
          Time Spent 27.5h [ 99000 ] 28h [ 100800 ]
          Worklog Id 302144 [ 302144 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Status In QA Testing [ 11901 ] In Progress [ 3 ]
          poonam.rana poonam.rana (Inactive) made changes -
          Assignee poonam.rana [ poonam.rana ] Narendra Kumar [ narendra.kumar ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status In Progress [ 3 ] In QA Testing [ 11901 ]
          Hide
          Permalink
          narendra.kumar Narendra Kumar added a comment -

          Hi Ravi Banda

          This is now deployed on prod. And verified the changes. The print button is now removed from the PDF Viewer component.

          cc: Samir, Patrick Phillips

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Ravi Banda This is now deployed on prod. And verified the changes. The print button is now removed from the PDF Viewer component. cc: Samir , Patrick Phillips
          narendra.kumar Narendra Kumar made changes -
          Assignee Narendra Kumar [ narendra.kumar ] poonam.rana [ poonam.rana ]
          Permalink
          poonam.rana poonam.rana (Inactive) logged work - 15/Apr/21 04:49 AM
          • Time Spent:
            0.25h
             
            <No comment>
          Hide
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          poonam.rana poonam.rana (Inactive) added a comment - - edited

          Hello,

          I have verified the scenario on candidate portal for PRODUCTION(US & EU) sites, Print Icon is not displaying anymore. 
          Also I am sharing a document related to "How we can print the signed document after downloading". Please find it as an attachment above.

          Marking this card as DONE.

          Thanks,
          Poonam Rana

          Show
          poonam.rana poonam.rana (Inactive) added a comment - - edited Hello, I have verified the scenario on candidate portal for PRODUCTION(US & EU) sites, Print Icon is not displaying anymore.  Also I am sharing a document related to "How we can print the signed document after downloading". Please find it as an attachment above. Marking this card as DONE. Thanks, Poonam Rana
          poonam.rana poonam.rana (Inactive) made changes -
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          poonam.rana poonam.rana (Inactive) made changes -
          Resolution Done [ 10000 ]
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          poonam.rana poonam.rana (Inactive) made changes -
          Attachment How_to_print_the_signed_document.docx [ 185949 ]
          Transition Time In Source Status Execution Times
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            People

            Assignee:
            poonam.rana poonam.rana (Inactive)
            Reporter:
            narendra.kumar Narendra Kumar
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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