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Type:
Bug
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Status:
In QA Testing
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Priority:
Medium
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Resolution:
Unresolved
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Affects Version/s:
None
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Fix Version/s:
None
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Company:
All Clients/Multiple Clients
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Sprint:
March 2021 Release - Sprint 2, April 2021 Release - Sprint 1, April 2021 Release - Sprint 2
Hi team,
CCSg (https://ccsgroup.luceosolutions.com/) is having issues with the candidate table on the home page.
It shows a DMS error issue.
I have tested it with the SA user and I got the same error.
Can you please investigate why and fix it?
Thank you!

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DB queries on DMS DB server were running slow, because of high CPU utilization. CPU utilization was coming from communication DB server. I was able to fix it by adding an index.