-
Type:
Task
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Employee Kathleen Silver is unable to use her FSA card. She needs to use it for an urgent matter and indicated that the card shows as being "on hold or suspened". Please provide status of current FSA card and the issue that's preventing her from using it.
{"report":{"apdex":1,"isInitial":true,"journeyId":"97bf1158-fcc5-419f-a5ae-39d4c7690009","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":731.4000000953674,"redirectCount":0,"resourceLoadedEnd":983.3000001907349,"resourceLoadedStart":79.5,"resourceTiming":[{"duration":277.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":79.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":79.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":357.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":277.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":79.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":79.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":357.5,"responseStart":0,"secureConnectionStart":0},{"duration":277.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":80,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":80,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":357.59999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":277.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":80.09999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":80.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":357.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":277.5,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":80.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":80.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":357.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":285.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":80.59999990463257,"connectEnd":80.59999990463257,"connectStart":80.59999990463257,"domainLookupEnd":80.59999990463257,"domainLookupStart":80.59999990463257,"fetchStart":80.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":80.59999990463257,"responseEnd":366.40000009536743,"responseStart":366.40000009536743,"secureConnectionStart":80.59999990463257},{"duration":315.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":80.69999980926514,"connectEnd":80.69999980926514,"connectStart":80.69999980926514,"domainLookupEnd":80.69999980926514,"domainLookupStart":80.69999980926514,"fetchStart":80.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":80.69999980926514,"responseEnd":396.59999990463257,"responseStart":396.59999990463257,"secureConnectionStart":80.69999980926514},{"duration":318.59999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":80.90000009536743,"connectEnd":80.90000009536743,"connectStart":80.90000009536743,"domainLookupEnd":80.90000009536743,"domainLookupStart":80.90000009536743,"fetchStart":80.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":80.90000009536743,"responseEnd":399.5,"responseStart":399.5,"secureConnectionStart":80.90000009536743},{"duration":318.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":81.09999990463257,"connectEnd":81.09999990463257,"connectStart":81.09999990463257,"domainLookupEnd":81.09999990463257,"domainLookupStart":81.09999990463257,"fetchStart":81.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":81.09999990463257,"responseEnd":399.90000009536743,"responseStart":399.90000009536743,"secureConnectionStart":81.09999990463257},{"duration":318.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":81.30000019073486,"connectEnd":81.30000019073486,"connectStart":81.30000019073486,"domainLookupEnd":81.30000019073486,"domainLookupStart":81.30000019073486,"fetchStart":81.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":81.30000019073486,"responseEnd":400.19999980926514,"responseStart":400.19999980926514,"secureConnectionStart":81.30000019073486},{"duration":319.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":81.40000009536743,"connectEnd":81.40000009536743,"connectStart":81.40000009536743,"domainLookupEnd":81.40000009536743,"domainLookupStart":81.40000009536743,"fetchStart":81.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":81.40000009536743,"responseEnd":400.59999990463257,"responseStart":400.59999990463257,"secureConnectionStart":81.40000009536743},{"duration":319.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":81.59999990463257,"connectEnd":81.59999990463257,"connectStart":81.59999990463257,"domainLookupEnd":81.59999990463257,"domainLookupStart":81.59999990463257,"fetchStart":81.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":81.59999990463257,"responseEnd":400.90000009536743,"responseStart":400.90000009536743,"secureConnectionStart":81.59999990463257},{"duration":423.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":81.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":81.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":505.5,"responseStart":0,"secureConnectionStart":0},{"duration":319.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":81.90000009536743,"connectEnd":81.90000009536743,"connectStart":81.90000009536743,"domainLookupEnd":81.90000009536743,"domainLookupStart":81.90000009536743,"fetchStart":81.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":81.90000009536743,"responseEnd":401.30000019073486,"responseStart":401.30000019073486,"secureConnectionStart":81.90000009536743},{"duration":423.59999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":82,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":82,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":505.59999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":319.6000003814697,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":82.19999980926514,"connectEnd":82.19999980926514,"connectStart":82.19999980926514,"domainLookupEnd":82.19999980926514,"domainLookupStart":82.19999980926514,"fetchStart":82.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":82.19999980926514,"responseEnd":401.80000019073486,"responseStart":401.80000019073486,"secureConnectionStart":82.19999980926514},{"duration":578.6999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":83,"connectEnd":83,"connectStart":83,"domainLookupEnd":83,"domainLookupStart":83,"fetchStart":83,"redirectEnd":0,"redirectStart":0,"requestStart":83,"responseEnd":661.6999998092651,"responseStart":661.6999998092651,"secureConnectionStart":83}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":4,"responseStart":75,"responseEnd":77,"domLoading":78,"domInteractive":1004,"domContentLoadedEventStart":1004,"domContentLoadedEventEnd":1046,"domComplete":1946,"loadEventStart":1946,"loadEventEnd":1949,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"91a84a3b657a3d","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":45,"dbReadsTimeInMs":11,"dbConnsTimeInMs":13,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
