-
Type:
Bug
-
Status:
Closed
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
-
-
-
-
Item State:
Production Complete
- Closed
-
Issue Importance:
Must Have
-
Stage, Long for HSPL, Partner login
In Partner login, onboard module, if from menu, Customizer >> Employee Screen Configuration >> Change Approval selected, server error occurs.
PFA screen shot and error log
Exception : Object reference not set to an instance of an object.
App Error Log : -
Employee ID : 0
Action Name : ChangeApproval
Model : System.Web.Mvc.HandleErrorInfo
Controller : Customization
Web Error Log : at WORKTERRA.Shared.WORKTERRAControllerWebTier.GetData(ObjectType I_objectType, Hashtable I_criteria, Object I_context, Boolean I_mode, Boolean I_needCollection)
at WORKTERRA.Shared.Areas.Customization.Models.ChangeApprovalModel.PopulateChangeApprovalDetail()
at WORKTERRA.Shared.Areas.Customization.Controllers.CustomizationController.ChangeApproval()
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.<>c_DisplayClass15.b_12()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"5e0c193a-c882-4bfc-8409-4a6fc4662ca7","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1129.3999999999069,"redirectCount":0,"resourceLoadedEnd":2201.399999999907,"resourceLoadedStart":265,"resourceTiming":[{"duration":426.5,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":265,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":265,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":691.5,"responseStart":0,"secureConnectionStart":0},{"duration":426.39999999990687,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":265.10000000009313,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":265.10000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":691.5,"responseStart":0,"secureConnectionStart":0},{"duration":426.60000000009313,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":265.29999999981374,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":265.29999999981374,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":691.8999999999069,"responseStart":0,"secureConnectionStart":0},{"duration":426.70000000018626,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":265.29999999981374,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":265.29999999981374,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":692,"responseStart":0,"secureConnectionStart":0},{"duration":426.70000000018626,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":265.29999999981374,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":265.29999999981374,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":692,"responseStart":0,"secureConnectionStart":0},{"duration":453.39999999990687,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":265.39999999990687,"connectEnd":265.39999999990687,"connectStart":265.39999999990687,"domainLookupEnd":265.39999999990687,"domainLookupStart":265.39999999990687,"fetchStart":265.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":265.39999999990687,"responseEnd":718.7999999998137,"responseStart":718.7999999998137,"secureConnectionStart":265.39999999990687},{"duration":524.8999999999069,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":265.5,"connectEnd":265.5,"connectStart":265.5,"domainLookupEnd":265.5,"domainLookupStart":265.5,"fetchStart":265.5,"redirectEnd":0,"redirectStart":0,"requestStart":265.5,"responseEnd":790.3999999999069,"responseStart":790.3999999999069,"secureConnectionStart":265.5},{"duration":528.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":265.60000000009313,"connectEnd":265.60000000009313,"connectStart":265.60000000009313,"domainLookupEnd":265.60000000009313,"domainLookupStart":265.60000000009313,"fetchStart":265.60000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":265.60000000009313,"responseEnd":794.1000000000931,"responseStart":794.1000000000931,"secureConnectionStart":265.60000000009313},{"duration":529.6000000000931,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":265.6999999997206,"connectEnd":265.6999999997206,"connectStart":265.6999999997206,"domainLookupEnd":265.6999999997206,"domainLookupStart":265.6999999997206,"fetchStart":265.6999999997206,"redirectEnd":0,"redirectStart":0,"requestStart":265.6999999997206,"responseEnd":795.2999999998137,"responseStart":795.2999999998137,"secureConnectionStart":265.6999999997206},{"duration":530.3999999999069,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":265.89999999990687,"connectEnd":265.89999999990687,"connectStart":265.89999999990687,"domainLookupEnd":265.89999999990687,"domainLookupStart":265.89999999990687,"fetchStart":265.89999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":265.89999999990687,"responseEnd":796.2999999998137,"responseStart":796.2999999998137,"secureConnectionStart":265.89999999990687},{"duration":531.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":265.89999999990687,"connectEnd":265.89999999990687,"connectStart":265.89999999990687,"domainLookupEnd":265.89999999990687,"domainLookupStart":265.89999999990687,"fetchStart":265.89999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":265.89999999990687,"responseEnd":797.3999999999069,"responseStart":797.3999999999069,"secureConnectionStart":265.89999999990687},{"duration":534.3999999999069,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":266.10000000009313,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":266.10000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":800.5,"responseStart":0,"secureConnectionStart":0},{"duration":532.8999999999069,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":266.10000000009313,"connectEnd":266.10000000009313,"connectStart":266.10000000009313,"domainLookupEnd":266.10000000009313,"domainLookupStart":266.10000000009313,"fetchStart":266.10000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":266.10000000009313,"responseEnd":799,"responseStart":798.8999999999069,"secureConnectionStart":266.10000000009313},{"duration":534.6000000000931,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/791e1967a6a072c32d0cee4c6c2a0423/shortcuts.js?context=issuenavigation&context=issueaction","startTime":266.1999999997206,"connectEnd":266.1999999997206,"connectStart":266.1999999997206,"domainLookupEnd":266.1999999997206,"domainLookupStart":266.1999999997206,"fetchStart":266.1999999997206,"redirectEnd":0,"redirectStart":0,"requestStart":266.1999999997206,"responseEnd":800.7999999998137,"responseStart":800.7999999998137,"secureConnectionStart":266.1999999997206},{"duration":536.3999999999069,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":266.39999999990687,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":266.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":802.7999999998137,"responseStart":0,"secureConnectionStart":0},{"duration":537.2000000001863,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":266.39999999990687,"connectEnd":266.39999999990687,"connectStart":266.39999999990687,"domainLookupEnd":266.39999999990687,"domainLookupStart":266.39999999990687,"fetchStart":266.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":266.39999999990687,"responseEnd":803.6000000000931,"responseStart":803.6000000000931,"secureConnectionStart":266.39999999990687}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":130,"responseStart":258,"responseEnd":261,"domLoading":263,"domInteractive":2295,"domContentLoadedEventStart":2295,"domContentLoadedEventEnd":2441,"domComplete":2700,"loadEventStart":2700,"loadEventEnd":2706,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"ffeb663e155c64","effectiveType":"4g","downlink":9.9,"rtt":0,"serverDuration":94,"dbReadsTimeInMs":3,"dbConnsTimeInMs":3,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
This issue due to data inconsistent on server. Please checked the issue on other company as well.
As of now it is fixed.