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  1. New Features 2017
  2. NF-5081

All Companies | Codemap | Invoice Management | Server Error.

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: High
    • Resolution: Bug Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Others
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Module:
      BenAdmin - Report
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Stage QA - Production Deployment on Hold

      Description

      When clicked on 'Invoice Management' through SA / Partner Login, server error occurs.

        Attachments

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        2. image003.png
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        3. image004.jpg
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        5. image007.png
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        6. image008.jpg
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        7. NF-5081_LoginIssue.png
          NF-5081_LoginIssue.png
          21 kB

          Issue Links

            Activity

            prasad.patil Prasad Patil (Inactive) created issue -
            nidhi.kaul Nidhi Kaul (Inactive) made changes -
            Field Original Value New Value
            Assignee Nidhi Kaul [ nidhi.kaul ] Prasanna Karlekar [ prasanna ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Link This issue blocks NF-4326 [ NF-4326 ]
            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Hi Prasanna Karlekar
            This needs to get deployed on code map on Monday as this will up the build for azure.

            Gaurav Sodani

            Thanks,
            Nidhi.

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Hi Prasanna Karlekar This needs to get deployed on code map on Monday as this will up the build for azure. Gaurav Sodani Thanks, Nidhi.
            nidhi.kaul Nidhi Kaul (Inactive) made changes -
            Priority Medium [ 3 ] Highest [ 1 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Priority Highest [ 1 ] High [ 2 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Bug Severity Medium [ 16702 ] Critical [ 16701 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Attachment NF-5081_LoginIssue.png [ 67989 ]
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Nidhi Kaul,

            Tried verifying the issue but getting blank screen after login by SA credentials.

            Please let us know once this issue is resolved so that we can verify further.

            Thank you!

            cc: Gaurav Sodani

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Nidhi Kaul , Tried verifying the issue but getting blank screen after login by SA credentials. Please let us know once this issue is resolved so that we can verify further. Thank you! cc: Gaurav Sodani
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Nidhi Kaul [ nidhi.kaul ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 91470 [ 91470 ]
            prasanna Prasanna Karlekar (Inactive) logged work - 18/Nov/17 02:00 AM
            • Time Spent:
              1h
               

              Issue verification
              Discussion
              JIRA update

            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Nidhi Kaul,

            Once the blank screen issue is resolved, please assign this JIRA to Jyoti Agrawal for further analysis.

            Thank you!

            cc: Jyoti Agrawal, Gaurav Sodani

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Nidhi Kaul , Once the blank screen issue is resolved, please assign this JIRA to Jyoti Agrawal for further analysis. Thank you! cc: Jyoti Agrawal , Gaurav Sodani
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Nidhi Kaul,

            We were not aware about change in url.
            We were trying on url http://codemap/Platform/ which is incorrect. We took correct codemap site URL from QA which is https://10.0.2.71/Platform.
            We could repro the issue. We are analyzing it further.
            Apologies to bother you.

            Thank you!

            cc: Jyoti Agrawal, Gaurav Sodani, Harshada Borole

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Nidhi Kaul , We were not aware about change in url. We were trying on url http://codemap/Platform/ which is incorrect. We took correct codemap site URL from QA which is https://10.0.2.71/Platform . We could repro the issue. We are analyzing it further. Apologies to bother you. Thank you! cc: Jyoti Agrawal , Gaurav Sodani , Harshada Borole
            harshada.borole Harshada Borole (Inactive) made changes -
            Assignee Nidhi Kaul [ nidhi.kaul ] Harshada Borole [ harshada.borole ]
            harshada.borole Harshada Borole (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Progress(10206)
            Original Estimate 0h [ 0 ]
            Hide
            harshada.borole Harshada Borole (Inactive) added a comment -

            The error log for the issue:
            Could not find server `WORKTERRASQL` in sys.servers.

            But before reaching to the root cause of the issue,the issue got resolved automatically.We dint give any fix.

            cc:Prasanna Karlekar,Jyoti Agrawal,Nidhi Kaul

            Show
            harshada.borole Harshada Borole (Inactive) added a comment - The error log for the issue: Could not find server `WORKTERRASQL` in sys.servers. But before reaching to the root cause of the issue,the issue got resolved automatically.We dint give any fix. cc: Prasanna Karlekar , Jyoti Agrawal , Nidhi Kaul
            harshada.borole Harshada Borole (Inactive) made changes -
            Assignee Harshada Borole [ harshada.borole ] Prasad Patil [ prasad.patil ]
            Hide
            nidhi.kaul Nidhi Kaul (Inactive) added a comment -

            Sorry, I did not notice the updates. Please send me an email when you need my immediate attention.

            Prasanna,
            Is this resolved or do you still need anything? Please work with Vijayendra if you need anything.

            Thanks,
            Nidhi.

            From: Harshada Borole (Jira) jira@workterra.atlassian.net
            Sent: Monday, November 20, 2017 2:26 PM
            To: Nidhi Kaul
            Subject: [JIRA] (NF-5081) All Companies | Codemap | Invoice Management | Server Error.

            https://avatar-cdn.atlassian.com/0f7772b7753517b2d0abeb918bbff160?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f7772b7753517b2d0abeb918bbff160%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue

            Harshada Borole<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=harshada.borole> commented on [Bug] NF-5081<https://workterra.atlassian.net/browse/NF-5081>

            Re: All Companies | Codemap | Invoice Management | Server Error.<https://workterra.atlassian.net/browse/NF-5081>

            The error log for the issue:
            Could not find server `WORKTERRASQL` in sys.servers.

            But before reaching to the root cause of the issue,the issue got resolved automatically.We dint give any fix.

            cc:Prasanna Karlekar<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=prasanna>,Jyoti Agrawal<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=jyoti.agrawal>,Nidhi Kaul<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=nidhi.kaul>

            [Add Comment]<https://workterra.atlassian.net/browse/NF-5081#add-comment>

            Add Comment<https://workterra.atlassian.net/browse/NF-5081#add-comment>

            Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail> or iOS<https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8>

            Show
            nidhi.kaul Nidhi Kaul (Inactive) added a comment - Sorry, I did not notice the updates. Please send me an email when you need my immediate attention. Prasanna, Is this resolved or do you still need anything? Please work with Vijayendra if you need anything. Thanks, Nidhi. From: Harshada Borole (Jira) jira@workterra.atlassian.net Sent: Monday, November 20, 2017 2:26 PM To: Nidhi Kaul Subject: [JIRA] ( NF-5081 ) All Companies | Codemap | Invoice Management | Server Error. https://avatar-cdn.atlassian.com/0f7772b7753517b2d0abeb918bbff160?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f7772b7753517b2d0abeb918bbff160%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue Harshada Borole< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=harshada.borole > commented on [Bug] NF-5081 < https://workterra.atlassian.net/browse/NF-5081 > Re: All Companies | Codemap | Invoice Management | Server Error.< https://workterra.atlassian.net/browse/NF-5081 > The error log for the issue: Could not find server `WORKTERRASQL` in sys.servers. But before reaching to the root cause of the issue,the issue got resolved automatically.We dint give any fix. cc:Prasanna Karlekar< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=prasanna >,Jyoti Agrawal< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=jyoti.agrawal >,Nidhi Kaul< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=nidhi.kaul > [Add Comment] < https://workterra.atlassian.net/browse/NF-5081#add-comment > Add Comment< https://workterra.atlassian.net/browse/NF-5081#add-comment > Get Jira notifications on your phone! Download the Jira Cloud app for Android< https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail > or iOS< https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 >
            nidhi.kaul Nidhi Kaul (Inactive) made changes -
            Attachment image001.png [ 68101 ]
            Attachment image003.png [ 68102 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Progress(10206) Parent values: Development(10200)Level 1 values: In Analysis(10204)
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Nidhi Kaul,

            Yes this is resolved without giving any code fix.
            Before we could track the actual root cause, this issue got fixed on codemap site.
            But, from error message that we got, probable cause could be incorrect Online DB Server name in Invoice config file that was deployed on codemap App server.

            Thank you!

            cc: Jyoti Agrawal, Harshada Borole, Vijayendra Shinde

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Nidhi Kaul , Yes this is resolved without giving any code fix. Before we could track the actual root cause, this issue got fixed on codemap site. But, from error message that we got, probable cause could be incorrect Online DB Server name in Invoice config file that was deployed on codemap App server. Thank you! cc: Jyoti Agrawal , Harshada Borole , Vijayendra Shinde
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Nidhi,

            Yes. This is resolved.

            Please refer JIRA ticket for detailed description.

            –
            Thanks & Regards,
            Prasanna N. Karlekar

            "It is so simple to be happy, but so difficult to be simple"

            From: Nidhi Kaul Nidhi.Kaul@harbingergroup.com
            Sent: Monday, November 20, 2017 3:47 PM
            To: Harshada Borole (Jira); Vijayendra Shinde; prasanna chanekar
            Subject: NF-5081

            Sorry, I did not notice the updates. Please send me an email when you need
            my immediate attention.

            Prasanna,

            Is this resolved or do you still need anything? Please work with Vijayendra
            if you need anything.

            Thanks,

            Nidhi.

            From: Harshada Borole (Jira) jira@workterra.atlassian.net
            Sent: Monday, November 20, 2017 2:26 PM
            To: Nidhi Kaul
            Subject: [JIRA] (NF-5081) All Companies | Codemap | Invoice Management |
            Server Error.

            Image removed by sender.

            <https://workterra.atlassian.net/secure/ViewProfile.jspa?name=harshada.borole>Harshada Borole commented on<https://workterra.atlassian.net/browse/NF-5081> BugNF-5081 <https://workterra.atlassian.net/browse/NF-5081> Re: All Companies |Codemap | Invoice Management | Server Error.The error log for the issue:Could not find server `WORKTERRASQL` in sys.servers.But before reaching to the root cause of the issue,the issue got resolvedautomatically.We dint give any fix.cc: <https://workterra.atlassian.net/secure/ViewProfile.jspa?name=prasanna>Prasanna Karlekar,<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=jyoti.agrawal>Jyoti Agrawal,<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=nidhi.kaul>Nidhi Kaul <https://workterra.atlassian.net/browse/NF-5081#add-comment> Add Comment <https://workterra.atlassian.net/browse/NF-5081#add-comment> Add CommentGet Jira notifications on your phone! Download the Jira Cloud app for<https://play.google.com/store/apps/details?id=com
            .atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail> Android or<https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8> iOS

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Nidhi, Yes. This is resolved. Please refer JIRA ticket for detailed description. – Thanks & Regards, Prasanna N. Karlekar "It is so simple to be happy, but so difficult to be simple" From: Nidhi Kaul Nidhi.Kaul@harbingergroup.com Sent: Monday, November 20, 2017 3:47 PM To: Harshada Borole (Jira); Vijayendra Shinde; prasanna chanekar Subject: NF-5081 Sorry, I did not notice the updates. Please send me an email when you need my immediate attention. Prasanna, Is this resolved or do you still need anything? Please work with Vijayendra if you need anything. Thanks, Nidhi. From: Harshada Borole (Jira) jira@workterra.atlassian.net Sent: Monday, November 20, 2017 2:26 PM To: Nidhi Kaul Subject: [JIRA] ( NF-5081 ) All Companies | Codemap | Invoice Management | Server Error. Image removed by sender. < https://workterra.atlassian.net/secure/ViewProfile.jspa?name=harshada.borole >Harshada Borole commented on< https://workterra.atlassian.net/browse/NF-5081 > BugNF-5081 < https://workterra.atlassian.net/browse/NF-5081 > Re: All Companies |Codemap | Invoice Management | Server Error.The error log for the issue:Could not find server `WORKTERRASQL` in sys.servers.But before reaching to the root cause of the issue,the issue got resolvedautomatically.We dint give any fix.cc: < https://workterra.atlassian.net/secure/ViewProfile.jspa?name=prasanna >Prasanna Karlekar,< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=jyoti.agrawal >Jyoti Agrawal,< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=nidhi.kaul >Nidhi Kaul < https://workterra.atlassian.net/browse/NF-5081#add-comment > Add Comment < https://workterra.atlassian.net/browse/NF-5081#add-comment > Add CommentGet Jira notifications on your phone! Download the Jira Cloud app for< https://play.google.com/store/apps/details?id=com .atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail> Android or< https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 > iOS
            prasanna Prasanna Karlekar (Inactive) made changes -
            Attachment image004.jpg [ 68103 ]
            Attachment image005.png [ 68104 ]
            Attachment image007.png [ 68105 ]
            Attachment image008.jpg [ 68106 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 1h [ 3600 ] 1.5h [ 5400 ]
            Worklog Id 91673 [ 91673 ]
            prasad.patil Prasad Patil (Inactive) logged work - 20/Nov/17 06:55 PM
            • Time Spent:
              0.5h
               

              Verification and discussion with team.

            prasanna Prasanna Karlekar (Inactive) logged work - 20/Nov/17 07:30 PM
            • Time Spent:
              0.5h
               

              Discussion
              Analysis
              JIRA update

            prasad.patil Prasad Patil (Inactive) made changes -
            Time Spent 1.5h [ 5400 ] 2h [ 7200 ]
            Worklog Id 91797 [ 91797 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Item State Parent values: Development(10200)Level 1 values: In Analysis(10204) Parent values: LB QA(10201)Level 1 values: In Testing(10210)
            Hide
            prasad.patil Prasad Patil (Inactive) added a comment -

            Hi Sachin Hingole,

            This issue is resolved and verified on codemap.
            Thank you,
            -------------------------------------------------------------------
            CC: Mandar Kulkarni, Satya

            Show
            prasad.patil Prasad Patil (Inactive) added a comment - Hi Sachin Hingole , This issue is resolved and verified on codemap. Thank you, ------------------------------------------------------------------- CC: Mandar Kulkarni , Satya
            prasad.patil Prasad Patil (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: In Testing(10210) Parent values: LB QA(10201)Level 1 values: On Hold(10211)
            prasad.patil Prasad Patil (Inactive) made changes -
            Assignee Prasad Patil [ prasad.patil ] Sachin Hingole [ sachin.hingole ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: On Hold(10211) Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            sachin.hingole Sachin Hingole (Inactive) made changes -
            Resolution Bug Fixed [ 10402 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            Transition Time In Source Status Execution Times
            Prasanna Karlekar (Inactive) made transition -
            Open In Development
            2d 21h 59m 1
            Sachin Hingole (Inactive) made transition -
            In Development In LB Testing
            22h 30m 1
            Sachin Hingole (Inactive) made transition -
            In LB Testing Stage Testing
            30d 22h 54m 1
            Sachin Hingole (Inactive) made transition -
            Stage Testing In Production Testing
            91d 37m 1
            Sachin Hingole (Inactive) made transition -
            In Production Testing Production Complete
            4m 27s 1

              People

              Assignee:
              sachin.hingole Sachin Hingole (Inactive)
              Reporter:
              prasad.patil Prasad Patil (Inactive)
              QA:
              Sachin Hingole (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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