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  1. Workterra BenAdmin
  2. WB-287

Barrow - Billing summary report incorrect

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Duplicate
    • Labels:
    • Environment:
      Production
    • Categories:
      Report - Billing
    • Company:
      Barrow
    • Reported by:
      Support

      Description

      Reporting this issue with reference to below email from Debbie.

      -----------------------------------
      From: Debbie Kulling debbie.kulling@ebsbenefits.com
      Sent: Tuesday, June 06, 2017 10:10 PM
      To: 'Prasanna Karlekar'; Satya Prakash (satyap@harbingergroup.com)
      Subject: BCSS Life 05-17.xls

      Here is an example of the Barrow bill run for May. All the age bands look correct but the one highlighted in yellow. Can you please advise why it is not calculating correctly

      -----------------------------------------------------------------------------
      CC: Prasanna Karlekar, Satya, Mandar Kulkarni, Jaideep Vinchurkar, Vijay Siddha, Prasad Patil
      Debbie Kulling

        Attachments

          Activity

          sumeet.kolge Sumeet.Kolge (Inactive) created issue -
          sumeet.kolge Sumeet.Kolge (Inactive) logged work - 07/Jun/17 09:40 AM
          • Time Spent:
            2h
             

            initial analysis and discussion with teams

          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Field Original Value New Value
          Remaining Estimate 0h [ 0 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 52834 [ 52834 ]
          Hide
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Prasanna Karlekar,

          As discussed request you to please look into this issue. Thank you!

          ----------------------------------------------------------------------------------
          CC: Mandar Kulkarni, Vijay Siddha, Satya, Jaideep Vinchurkar

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Prasanna Karlekar , As discussed request you to please look into this issue. Thank you! ---------------------------------------------------------------------------------- CC: Mandar Kulkarni , Vijay Siddha , Satya , Jaideep Vinchurkar
          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Description Reporting this issue with reference to below email from Debbie.

          -----------------------------------
          From: Debbie Kulling [mailto:debbie.kulling@ebsbenefits.com]
          Sent: Tuesday, June 06, 2017 10:10 PM
          To: 'Prasanna Karlekar'; Satya Prakash (satyap@harbingergroup.com)
          Subject: BCSS Life 05-17.xls

          Here is an example of the Barrow bill run for May. All the age bands look correct but the one highlighted in yellow. Can you please advise why it is not calculating correctly

          -----------------------------------------------------------------------------
          CC: [~prasanna], [~satyap], [~mandark], [~jaideep.vinchurkar], [~vijays], [~prasad.patil]
          Reporting this issue with reference to below email from Debbie.

          -----------------------------------
          From: Debbie Kulling [mailto:debbie.kulling@ebsbenefits.com]
          Sent: Tuesday, June 06, 2017 10:10 PM
          To: 'Prasanna Karlekar'; Satya Prakash (satyap@harbingergroup.com)
          Subject: BCSS Life 05-17.xls

          Here is an example of the Barrow bill run for May. All the age bands look correct but the one highlighted in yellow. Can you please advise why it is not calculating correctly

          -----------------------------------------------------------------------------
          CC: [~prasanna], [~satyap], [~mandark], [~jaideep.vinchurkar], [~vijays], [~prasad.patil]
          [~dkulling]
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          Analysis for this issue is in progress.
          As per initial analysis there is issue with Age band calculation in Billing summary report and age band with which cost was calculated at the time of election.
          Will need further analysis to find the employee list for whom age bands are not getting calculated properly at reports side and also to check if incorrect age band is the only reason for incorrect premium appearing against the age band.

          Will provide more update tomorrow.

          Thank you!

          cc: Satya

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , Analysis for this issue is in progress. As per initial analysis there is issue with Age band calculation in Billing summary report and age band with which cost was calculated at the time of election. Will need further analysis to find the employee list for whom age bands are not getting calculated properly at reports side and also to check if incorrect age band is the only reason for incorrect premium appearing against the age band. Will provide more update tomorrow. Thank you! cc: Satya
          prasanna Prasanna Karlekar (Inactive) made changes -
          Assignee Prasanna Karlekar [ prasanna ] Jyoti Agrawal [ jyoti.agrawal ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Assignee Jyoti Agrawal [ jyoti.agrawal ] Prasanna Karlekar [ prasanna ]
          Status Open [ 1 ] In Progress [ 3 ]
          Hide
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment -

          Hi Debbie Kulling,

          Two employees 'AVA TYSON' and 'MELISSA DORRELL' had D.O.B '03/01/1972'. These were not enrolled by new hire mode.
          Election effective date was 3/1/2017. Hence rate was also effective with 3/1/2017.
          In Billing Summary Report, age was calculated with date '3/1/2017' due to which these employees were falling into age band '45-49'.
          While allocating cost, system calculated age with date '1/1/2017' due to which these employees got cost as per age band '40-44'. Which is correct as per the rule applied on Rates.

          As of now, we have found the solution for this. We are working on scenario testing at dev end, after which this will get deployed on Local, Stage and Production environment.
          But please note that, this may not be the perfect solution as it may fail in some scenarios.
          There are several conditions on rates screen that can be configured for age calculation. So proper fix can only be done by taking enhancement WT-9136,which will avoid incorrect age band errors and will even boost the performance of Billing Summary Report.

          cc: Satya,Prasanna Karlekar,Venkatesh Pujari

          Thanks,
          Jyoti Agrawal

          Show
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - Hi Debbie Kulling , Two employees 'AVA TYSON' and 'MELISSA DORRELL' had D.O.B '03/01/1972'. These were not enrolled by new hire mode. Election effective date was 3/1/2017. Hence rate was also effective with 3/1/2017. In Billing Summary Report, age was calculated with date '3/1/2017' due to which these employees were falling into age band '45-49'. While allocating cost, system calculated age with date '1/1/2017' due to which these employees got cost as per age band '40-44'. Which is correct as per the rule applied on Rates. As of now, we have found the solution for this. We are working on scenario testing at dev end, after which this will get deployed on Local, Stage and Production environment. But please note that, this may not be the perfect solution as it may fail in some scenarios. There are several conditions on rates screen that can be configured for age calculation. So proper fix can only be done by taking enhancement WT-9136,which will avoid incorrect age band errors and will even boost the performance of Billing Summary Report. cc: Satya , Prasanna Karlekar , Venkatesh Pujari Thanks, Jyoti Agrawal
          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 08/Jun/17 02:28 PM
          • Time Spent:
            5h
             

            Issue analysis, jira update, bug fix, unit testing, discussion with prasanna

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 2h [ 7200 ] 7h [ 25200 ]
          Worklog Id 53470 [ 53470 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 08/Jun/17 09:30 PM
          • Time Spent:
            0.75h
             
            <No comment>
          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 09/Jun/17 12:47 PM
          • Time Spent:
            4.5h
             

            Code Changes, Discussion, Unit Testing

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 7h [ 25200 ] 11.5h [ 41400 ]
          Worklog Id 53794 [ 53794 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 10/Jun/17 12:00 AM
          • Time Spent:
            1h
             

            Disucssion on Billing Summary Issue

          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 11.5h [ 41400 ] 12.5h [ 45000 ]
          Worklog Id 56624 [ 56624 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 12.5h [ 45000 ] 13.25h [ 47700 ]
          Worklog Id 57017 [ 57017 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Assignee Prasanna Karlekar [ prasanna ] Jyoti Agrawal [ jyoti.agrawal ]
          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Issue Type Support Activity [ 10301 ] Bug [ 1 ]
          Status In Progress [ 3 ] In Development [ 10007 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Support [ 43835 ] WT_Defects [ 46158 ]
          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: On Hold(10207)
          Original Estimate 0h [ 0 ]
          Hide
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment -

          Working on other priority task. So, keeping this on hold.

          Show
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - Working on other priority task. So, keeping this on hold.
          Hide
          dkulling Debbie Kulling added a comment -

          We need to get an ETA on when this is going to be worked on. We are still getting employees included in the enrollment counts that are in pending EOI and it is causing issues with the carriers

          Show
          dkulling Debbie Kulling added a comment - We need to get an ETA on when this is going to be worked on. We are still getting employees included in the enrollment counts that are in pending EOI and it is causing issues with the carriers
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          This JIRA is for Ageband and cost match and currently we have kept this on hold.
          Will provide an update tomorrow regarding current implementation of EOI pending records.

          Thank you!

          cc: Satya, Jyoti Agrawal

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , This JIRA is for Ageband and cost match and currently we have kept this on hold. Will provide an update tomorrow regarding current implementation of EOI pending records. Thank you! cc: Satya , Jyoti Agrawal
          prasanna Prasanna Karlekar (Inactive) logged work - 11/Jul/17 12:00 AM
          • Time Spent:
            0.5h
             

            JIRA go through
            Status update

          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          We have WT-9147 for EOI pending records which we have not yet worked on it. Will try to schedule it in coming week.

          Thank you!

          cc: Satya, Jyoti Agrawal

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , We have WT-9147 for EOI pending records which we have not yet worked on it. Will try to schedule it in coming week. Thank you! cc: Satya , Jyoti Agrawal
          prasanna Prasanna Karlekar (Inactive) logged work - 12/Jul/17 12:30 AM
          • Time Spent:
            1h
             

            Go thorugh of discussion points related to Billing Summary Report that were done in call scheduled on 6-Jun-2017
            Verification for Pending EOI point
            JIRA update accordingly

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Dev Due Date 27/Jul/2017
          gaurav.sodani Gaurav Sodani (Inactive) made changes -
          Sprint WT Sprint 33-Bugs [ 77 ]
          harshada.borole Harshada Borole (Inactive) logged work - 27/Jul/17 10:44 AM
          • Time Spent:
            1h
             

            Understanding Billing summary from Jyoti A.

          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 27/Jul/17 12:37 PM
          • Time Spent:
            1h
             

            Discussion

          harshada.borole Harshada Borole (Inactive) logged work - 27/Jul/17 12:40 PM
          • Time Spent:
            6h
             

            Analysis and discussion

          harshada.borole Harshada Borole (Inactive) made changes -
          Time Spent 13.25h [ 47700 ] 14.25h [ 51300 ]
          Worklog Id 67640 [ 67640 ]
          harshada.borole Harshada Borole (Inactive) logged work - 28/Jul/17 12:33 PM
          • Time Spent:
            5h
             

            Unit testing and discussion

          harshada.borole Harshada Borole (Inactive) made changes -
          Time Spent 14.25h [ 51300 ] 19.25h [ 69300 ]
          Worklog Id 67681 [ 67681 ]
          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 19.25h [ 69300 ] 20.25h [ 72900 ]
          Worklog Id 67687 [ 67687 ]
          harshada.borole Harshada Borole (Inactive) made changes -
          Time Spent 20.25h [ 72900 ] 26.25h [ 94500 ]
          Worklog Id 67693 [ 67693 ]
          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 28/Jul/17 01:00 PM
          • Time Spent:
            3h
             

            Scenario creation, discussion, unit testing

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 26.25h [ 94500 ] 29.25h [ 105300 ]
          Worklog Id 67733 [ 67733 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Link This issue is blocked by WT-9136 [ WT-9136 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 28/Jul/17 10:30 PM
          • Time Spent:
            0.5h
             

            Scenario discussion on Update flag on Age change on General Plan Design screen

          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 29.25h [ 105300 ] 29.75h [ 107100 ]
          Worklog Id 67987 [ 67987 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 29.75h [ 107100 ] 30.75h [ 110700 ]
          Worklog Id 67997 [ 67997 ]
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Have kept this JIRA OnHold. We tried calculating age bands while pulling the summary report, but we are getting incorrect age band in some or the other scenarios.
          We will resume working on this once WT-9136 enhancement is complete.

          Thank you!

          cc: Jyoti Agrawal, Satya, Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Have kept this JIRA OnHold. We tried calculating age bands while pulling the summary report, but we are getting incorrect age band in some or the other scenarios. We will resume working on this once WT-9136 enhancement is complete. Thank you! cc: Jyoti Agrawal , Satya , Gaurav Sodani
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 30.75h [ 110700 ] 31.25h [ 112500 ]
          Worklog Id 68485 [ 68485 ]
          gaurav.sodani Gaurav Sodani (Inactive) made changes -
          Sprint WT Sprint 33-Bugs [ 77 ] WT Sprint 34-Bugs [ 79 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Bug Severity Medium [ 16702 ]
          Bug Type Functional [ 15402 ]
          Dev Due Date 27/Jul/2017 27/Jul/2017
          parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
          Labels Static_Reports
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Root Cause Bug [ 18430 ]
          Hide
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment -

          Below are 3C's :-

          Concern:
          In Billing Summary report, ageband wise cost is not appearing correctly.

          Cause:
          While displaying the report ageband wise, we need to calculate employee's age. There are different rules set on Rates screen based on which employee age is calculated and cost is assigned as per the age band. When report is executed with back date for rule like "At Time of Election for new hire and January 1 of Current year for others", logic to determine if the employee is new hire or not will not be always accurate. As the new hire span is limited and differs employee to employee. Hence, in such scenarios, it is difficult to get accurate base date election wise, from which employee age can be calculated.

          Correction:
          Reports need employee/dependent ageband or age to be saved against the cost that was calculated from it.

          Show
          jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - Below are 3C's :- Concern: In Billing Summary report, ageband wise cost is not appearing correctly. Cause: While displaying the report ageband wise, we need to calculate employee's age. There are different rules set on Rates screen based on which employee age is calculated and cost is assigned as per the age band. When report is executed with back date for rule like "At Time of Election for new hire and January 1 of Current year for others", logic to determine if the employee is new hire or not will not be always accurate. As the new hire span is limited and differs employee to employee. Hence, in such scenarios, it is difficult to get accurate base date election wise, from which employee age can be calculated. Correction: Reports need employee/dependent ageband or age to be saved against the cost that was calculated from it.
          amruta.lohiya Amruta Lohiya made changes -
          Assignee Jyoti Agrawal [ jyoti.agrawal ] Parmeshwar Jumbad [ parmeshwar.jumbade ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Categories Parent values: Report(18507)
          Environment_Old Production [ 10005 ]
          Key WT-9738 WB-287
          Project WORKTERRA [ 10000 ] Workterra BenAdmin [ 11501 ]
          Workflow WT_Defects [ 46158 ] WB: Bugs Project Management Workflow [ 65081 ]
          jenniferreed Jennifer Reed (Inactive) made changes -
          Categories Parent values: Report(18507) Parent values: Report(18507)Level 1 values: Billing(18515)
          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow WB: Bugs Project Management Workflow [ 65081 ] 0803 Copy of WB: Bugs Project Management Workflow [ 65869 ]
          satyap Satya made changes -
          Summary Barrow - Billing summary report inccorrect Barrow - Billing summary report incorrect
          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow 0803 Copy of WB: Bugs Project Management Workflow [ 65869 ] 2203 WB: Bugs Project Management Workflow [ 67005 ]
          Prashant.samal Prashant Samal (Inactive) made changes -
          Workflow 2203 WB: Bugs Project Management Workflow [ 67005 ] 0604 Issues Management Workflow [ 68192 ]
          satyap Satya made changes -
          Status In Development [ 10007 ] Development on Hold [ 11608 ]
          Hide
          satyap Satya added a comment -

          Closing this ticket as it requires improvement in system WD-190.

           

          Regards,

          Satya Prakash

           

          Cc: Amruta Lohiya

          Show
          satyap Satya added a comment - Closing this ticket as it requires improvement in system WD-190.   Regards, Satya Prakash   Cc: Amruta Lohiya
          satyap Satya made changes -
          Resolution Duplicate [ 3 ]
          Status Development on Hold [ 11608 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Prasanna Karlekar (Inactive) made transition -
          Open In Progress
          20h 33m 1
          Jyoti Agrawal (Inactive) made transition -
          In Progress In Development
          29d 42m 1
          Satya made transition -
          In Development Development on Hold
          275d 22h 20m 1
          Satya made transition -
          Development on Hold Closed
          2m 19s 1

            People

            Assignee:
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive)
            Reporter:
            sumeet.kolge Sumeet.Kolge (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:

                Time Tracking

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