-
Type:
Bug
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Status:
Closed
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Priority:
Medium
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Resolution:
Bug Fixed
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-
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Categories:
EDS
- Email Communication
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Company:
Charleys Concrete
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- duplicates
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WB-672
Incomplete enrollment notification-Getting server error after sending mail with attachment
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-
Closed
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Hi Satya
Please find 3Cs below :
Concern : Email broadcast failed if file attachment is there.
Cause : In email broadcast , batches are created for sending emails. For sending emails, generic function is used(SendEmailNotification) which deletes attachments after sending email. This function is used for email categories. For first batch, emails are sent successfully with attachment. In case of email broadcast, after sending email for first batch, attachments are deleted . For subsequent batches, it doesn’t get attachment and subsequent batches are failed.
Correction : We have added a condition that it should not delete attachment in case of email broadcast after first batch.
Thanks,
Swapnil P.