Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Support
    • Module:
      BenAdmin - Export
    • Severity:
      Simple

      Description

      Employee Maria Martin - The UMR Medical File
      Per carrier Carol Bass, our file sent EE in code AO4 but for the children / child our file sent code AO3. This kicked out because they are asking why on different codes/plans. I show this EE is enrolled in FSA which is why EE is in the AO4code I think. Why do we send EE and child with different codes? This resulted in Issue for child Francisco Octavio. Any others impacted?

        Attachments

          Issue Links

            Activity

            Damion.Velasquez Damion M Velasquez created issue -
            Damion.Velasquez Damion M Velasquez made changes -
            Field Original Value New Value
            Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Damion Velasquez [ damion.velasquez ]
            Status Open [ 1 ] In Progress [ 3 ]
            Damion.Velasquez Damion M Velasquez made changes -
            Link This issue relates to EDI-2426 [ EDI-2426 ]
            Damion.Velasquez Damion M Velasquez made changes -
            Assignee Damion Velasquez [ damion.velasquez ] Vinayak Kulkarni [ vinayak.kulkarni ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Export(10110)
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Damion Velasquez [ damion.velasquez ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Tkot Tracy Kot (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Tkot Tracy Kot (Inactive) made changes -
            Comment [ ~Damion.Velasquez] HI Damion, do the notes above mean this is not resolved for Client and that the dependents will continue to be wrong? This issue caused the dependent to NOT show to be eligible for their medical and prescription benefits. This is a BIG issue. This means the child was not able to get their medications for their benefits which means the EE immediately goes directly to client. This is a direct relation to our file. Can you please advise me on this issue as this ticket appears to have been closed as resolved but the notes above appear to indicate this issue is not resolved. Or did I mis-read the above notes? Can you please let me know on this ASAP this week. Again this is urgent since the children impacted can't used their benefits.
            [~Vinayak.Kulkarni] [~Damion.Velasquez ]
            Damion.Velasquez Damion M Velasquez made changes -
            Status Reopened [ 4 ] In Progress [ 3 ]
            Damion.Velasquez Damion M Velasquez made changes -
            Assignee Damion Velasquez [ damion.velasquez ] Vinayak Kulkarni [ vinayak.kulkarni ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Damion Velasquez [ damion.velasquez ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Remaining Estimate 8h [ 28800 ]
            Original Estimate 8h [ 28800 ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Remaining Estimate 8h [ 28800 ] 5.5h [ 19800 ]
            Time Spent 2.5h [ 9000 ]
            Worklog Id 80839 [ 80839 ]
            Damion.Velasquez Damion M Velasquez made changes -
            Link This issue relates to WT-11726 [ WT-11726 ]
            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Damion.Velasquez Damion M Velasquez made changes -
            Assignee Damion Velasquez [ damion.velasquez ] Vinayak Kulkarni [ vinayak.kulkarni ]
            Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              Assignee:
              Vinayak.Kulkarni Vinayak Kulkarni (Inactive)
              Reporter:
              Damion.Velasquez Damion M Velasquez
              Account Executive:
              Tracy Kot (Inactive)
              EDI Analyst 1:
              Damion M Velasquez
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h
                  8h
                  Remaining:
                  Time Spent - 2.5h Remaining Estimate - 5.5h
                  5.5h
                  Logged:
                  Time Spent - 2.5h Remaining Estimate - 5.5h
                  2.5h