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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Environment:Production
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Reported by:Support
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Module:BenAdmin - Export
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Severity:Simple
Employee Maria Martin - The UMR Medical File
Per carrier Carol Bass, our file sent EE in code AO4 but for the children / child our file sent code AO3. This kicked out because they are asking why on different codes/plans. I show this EE is enrolled in FSA which is why EE is in the AO4code I think. Why do we send EE and child with different codes? This resulted in Issue for child Francisco Octavio. Any others impacted?
- relates to
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WT-11726 need to develop new macro in rule engine as "Employee enrolled In"
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- Closed
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Field | Original Value | New Value |
---|---|---|
Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Damion Velasquez [ damion.velasquez ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
Link | This issue relates to EDI-2426 [ EDI-2426 ] |
Assignee | Damion Velasquez [ damion.velasquez ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Export(10110) |
Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Damion Velasquez [ damion.velasquez ] |
Resolution | Done [ 10000 ] | |
Status | In Progress [ 3 ] | Resolved [ 5 ] |
Resolution | Done [ 10000 ] | |
Status | Resolved [ 5 ] | Reopened [ 4 ] |
Comment |
[ ~Damion.Velasquez] HI Damion, do the notes above mean this is not resolved for Client and that the dependents will continue to be wrong? This issue caused the dependent to NOT show to be eligible for their medical and prescription benefits. This is a BIG issue. This means the child was not able to get their medications for their benefits which means the EE immediately goes directly to client. This is a direct relation to our file. Can you please advise me on this issue as this ticket appears to have been closed as resolved but the notes above appear to indicate this issue is not resolved. Or did I mis-read the above notes? Can you please let me know on this ASAP this week. Again this is urgent since the children impacted can't used their benefits. [~Vinayak.Kulkarni] [~Damion.Velasquez ] |
Status | Reopened [ 4 ] | In Progress [ 3 ] |
Assignee | Damion Velasquez [ damion.velasquez ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Damion Velasquez [ damion.velasquez ] |
Resolution | Done [ 10000 ] | |
Status | In Progress [ 3 ] | Resolved [ 5 ] |
Remaining Estimate | 8h [ 28800 ] | |
Original Estimate | 8h [ 28800 ] |
Remaining Estimate | 8h [ 28800 ] | 5.5h [ 19800 ] |
Time Spent | 2.5h [ 9000 ] | |
Worklog Id | 80839 [ 80839 ] |
Environment_New | Production [ 18442 ] |
Assignee | Damion Velasquez [ damion.velasquez ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
Status | Resolved [ 5 ] | Closed [ 6 ] |