WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11387

SSO>TexasLife>Server error is displaying after redirecting to WorkTerra

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Stage
    • Bug Type:
      Functional
    • Bug Severity:
      Blocker
    • Level:
      Employee
    • Module:
      BenAdmin - SSO
    • Reported by:
      Harbinger
    • Company:
      All Clients/Multiple Clients
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Q2
    • Browser:
      IE 11

      Description

      Env - Stage
      Company under test - Symphony for HSPL

      1] Login as a employee to the application.
      2] While traversing New Hire flow, click on "Enroll" button for TexasLife plan.
      3] Employee gets redirected to TexasLife Window.
      4] Click on NEXT button on second page.
      5] Click on "Continue Election" button on second page.

      Actual Result:
      Employee redirects to Workterra and server error is displayed.
      Expected Result:
      Server error should not be display.
      Refer attached screenshot and error log for more details.

      Cc: Jaideep Vinchurkar, Santosh Balid, Prasad Pise, Samir, Satya

        Attachments

        1. ErrorLog.txt
          1 kB
        2. ErrorLog1.txt
          0.7 kB
        3. ErrorLog2.txt
          1 kB
        4. ServerError.jpg
          ServerError.jpg
          128 kB
        5. ServerError.JPG
          ServerError.JPG
          60 kB

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-9613 TexasLife SSO Enrollment Service Integration

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            kunal.kedari Kunal Kedari (Inactive) created issue -
            Hide
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            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - - edited

            Kunal Kedari

            Its because the TexasLife enrollment period is off. So I have handled it in the code as it was new scenario. It should be gone in Next Stage Patch.

            Show
            aditya.vishwakarma Aditya Vishwakarma (Inactive) added a comment - - edited Kunal Kedari Its because the TexasLife enrollment period is off. So I have handled it in the code as it was new scenario. It should be gone in Next Stage Patch.
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Field Original Value New Value
            Status Open [ 1 ] In Development [ 10007 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Assignee Aditya Vishwakarma [ aditya.vishwakarma ] Kunal Kedari [ kunal.kedari ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Attachment ServerError.jpg [ 63402 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Assignee Kunal Kedari [ kunal.kedari ] Aditya Vishwakarma [ aditya.vishwakarma ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Resolution Unresolved [ 10200 ]
            Status Stage Testing [ 10201 ] Reopen in Stage [ 10023 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Attachment ErrorLog1.txt [ 63405 ]
            Attachment ErrorLog2.txt [ 63406 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Comment [ [~aditya.vishwakarma],

            This issue is still reproducible, please refer attached screenshot for more details. Hence assigning back to you.

             !ServerError.jpg|thumbnail!

            Cc: [~santosh.balid], [~jaideep.vinchurkar], [~prasadp]
            ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Re-open(10216) Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Reopen in Stage [ 10023 ] In Development [ 10007 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Link This issue relates to WT-9613 [ WT-9613 ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Aditya VishwakarmaKunal Kedari Please update when we can move this production?

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Aditya Vishwakarma Kunal Kedari Please update when we can move this production?
            aditya.vishwakarma Aditya Vishwakarma (Inactive) made changes -
            Assignee Aditya Vishwakarma [ aditya.vishwakarma ] Kunal Kedari [ kunal.kedari ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Prasad Pise

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Prasad Pise
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Kunal Kedari [ kunal.kedari ] Jayshree Nagpure [ jayshree.nagpure ]
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) logged work - 18/Oct/17 12:31 PM
            • Time Spent:
              1h
               

              Analysis, testing

            Hide
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Hi Aditya Vishwakarma,

            We have verified on Production.
            Company - Symphony for hspl

            While navigating to texas life plan page, we are getting error

            Thanks,
            Jayshree

            cc : Rakesh Roy Prasad Pise

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Aditya Vishwakarma , We have verified on Production. Company - Symphony for hspl While navigating to texas life plan page, we are getting error Thanks, Jayshree cc : Rakesh Roy Prasad Pise
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Assignee Jayshree Nagpure [ jayshree.nagpure ] Aditya Vishwakarma [ aditya.vishwakarma ]
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 85587 [ 85587 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Company All Clients/Multiple Clients [ 18434 ]
            Item State Parent values: Stage QA(10202)Level 1 values: In Testing(10214) Parent values: Production QA(10203)Level 1 values: In Testing(10218)
            Production Due Date 21/Oct/2017
            Stage Due Date 20/Oct/17 [ 2017-10-20 ]
            Original Estimate 0h [ 0 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Production Testing [ 10202 ] Reopen in Production [ 10027 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: In Testing(10218) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
            Hide
            Permalink
            kunal.kedari Kunal Kedari (Inactive) added a comment -

            Verified the fix on Production, this error is due to - TexasLife enrollment period is off, dev team handled it in the code. This fix is deployed and verified on Production. Hence closing the issue.

            Show
            kunal.kedari Kunal Kedari (Inactive) added a comment - Verified the fix on Production, this error is due to - TexasLife enrollment period is off, dev team handled it in the code. This fix is deployed and verified on Production. Hence closing the issue.
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Re-open(10220) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Reopen in Production [ 10027 ] In Development [ 10007 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Resolution Unresolved [ 10200 ] Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            kunal.kedari Kunal Kedari (Inactive) made changes -
            Status Production Complete [ 10028 ] Closed [ 6 ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Aditya Vishwakarma (Inactive) made transition -
            Open In Development
            		21h 52m 1
            Kunal Kedari (Inactive) made transition -
            Stage Testing Reopened in Stage
            		46s 1
            Kunal Kedari (Inactive) made transition -
            Reopened in Stage In Development
            		1h 42m 1
            Rakesh Roy (Inactive) made transition -
            In Production Testing Reopen in Production
            		31s 1
            Kunal Kedari (Inactive) made transition -
            Reopen in Production In Development
            		13h 49m 1
            Kunal Kedari (Inactive) made transition -
            In Development In LB Testing
            		12s 3
            Kunal Kedari (Inactive) made transition -
            In LB Testing Stage Testing
            		39m 44s 3
            Kunal Kedari (Inactive) made transition -
            Stage Testing In Production Testing
            		25d 7h 40m 2
            Kunal Kedari (Inactive) made transition -
            In Production Testing Production Complete
            		14s 1
            Kunal Kedari (Inactive) made transition -
            Production Complete Closed
            		3s 1

              People

              Assignee:
              aditya.vishwakarma Aditya Vishwakarma (Inactive)
              Reporter:
              kunal.kedari Kunal Kedari (Inactive)
              Developer:
              Aditya Vishwakarma (Inactive)
              QA:
              Kunal Kedari (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Pre-Prod Due Date:
                Production Due Date:

                  Time Tracking

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                  Remaining:
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