WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11854

CHMC Server Error when running reports

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Company:
      CHMC
    • Module:
      BenAdmin - Report
    • Severity:
      Simple

      Description

      Hello Dev Team

      CHMC and AE tried to run an Open Enrollment Changes Report today - both received a Server Error.

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-11573 EHMC - Partner login - OE change report - Server error on preview and run

          • Medium - Has the potential to affect progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            darryn.carter darryn.carter created issue -
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Field Original Value New Value
            Assignee Satya [ ID10004 ] Rakesh Shahane [ rakesh.shahane ]
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Hi darryn.carter,

            We are working on this and will update you ASAP.

            CC-Umesh Kadam, Amruta Lohiya, Satya, Samir

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Hi darryn.carter , We are working on this and will update you ASAP. CC- Umesh Kadam , Amruta Lohiya , Satya , Samir
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Assignee Rakesh Shahane [ rakesh.shahane ] Prasanna Karlekar [ prasanna ]
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) logged work - 30/Oct/17 07:21 AM
            • Time Spent:
              2h
               
              <No comment>
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 2h [ 7200 ]
            Original Estimate 2h [ 7200 ]
            rakesh.shahane Rakesh Shahane (Inactive) made changes -
            Remaining Estimate 2h [ 7200 ] 0h [ 0 ]
            Time Spent 2h [ 7200 ]
            Worklog Id 87324 [ 87324 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Link This issue relates to WT-11573 [ WT-11573 ]
            Hide
            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi darryn.carter,

            Issue fix has been done. OE changes report is working now.
            Currently changes are done only for this company.
            This issue is same as WT-11573 against which fix will be deployed on all companies after QA verification.

            Do let us know, if anything more is required.

            Thank you!

            cc: Gaurav Sodani, Sachin Hingole

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi darryn.carter , Issue fix has been done. OE changes report is working now. Currently changes are done only for this company. This issue is same as WT-11573 against which fix will be deployed on all companies after QA verification. Do let us know, if anything more is required. Thank you! cc: Gaurav Sodani , Sachin Hingole
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] darryn.carter [ darryn.carter ]
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 30/Oct/17 10:00 PM
            • Time Spent:
              3h
               

              Issue fix
              Discussion
              Verification
              Script execution
              Email Communication
              JIRA update

            satyap Satya made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Report(10109)
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 2h [ 7200 ] 5h [ 18000 ]
            Worklog Id 88270 [ 88270 ]
            Transition Time In Source Status Execution Times
            Rakesh Shahane (Inactive) made transition -
            Open In Progress
            		1h 47m 1
            Prasanna Karlekar (Inactive) made transition -
            In Progress Resolved
            		2d 16h 33m 1

              People

              Assignee:
              darryn.carter darryn.carter
              Reporter:
              darryn.carter darryn.carter
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 2h Original Estimate - 2h
                  2h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 5h
                  5h