WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-11949

Multiple clients getting server errors before confirmation page

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Access Request
    • Environment:
      Stage
    • Reported by:
      Client
    • Company:
      Easter Seals Bay Area
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      Multiple clients getting server errors before confirmation page

      Ref: CT-3146

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. WT-11598 Employee SS mode -> Server error on confirmation statement page

          • High - Serious problem that could block progress.
          • Resolution Setting

            Activity

            Ascending order - Click to sort in descending order
            Yashau.Macshate Yashau MacShate (Inactive) created issue -
            Yashau.Macshate Yashau MacShate (Inactive) made changes -
            Field Original Value New Value
            Attachment screenshot-1.png [ 66675 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Satya [ ID10004 ] Swapnil Pandhare [ swapnil.pandhare ]
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Hi Yashau MacShate ,

            In CT ticket , i can see this is on stage. Please confirm.

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Hi Yashau MacShate , In CT ticket , i can see this is on stage. Please confirm. Thanks, Swapnil P.
            Hide
            Permalink
            Yashau.Macshate Yashau MacShate (Inactive) added a comment -

            This is Easter Seals Bay Area and Bio-Rad both in stage testing

            Show
            Yashau.Macshate Yashau MacShate (Inactive) added a comment - This is Easter Seals Bay Area and Bio-Rad both in stage testing
            Yashau.Macshate Yashau MacShate (Inactive) made changes -
            Environment Production [ 10005 ] Stage [ 10004 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Link This issue duplicates WT-11598 [ WT-11598 ]
            Hide
            Permalink
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            Cc : Satya Samir
            Hi Yashau MacShate

            This is duplicate of WT-11598. This bug fix has been deployed on stage today(2nd Nov 2017).
            Error log generated on ESBA and Biorad are of yesterday.
            As patch is deployed today for the same, now, error won't occur.

            Please check and confirm .

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Cc : Satya Samir Hi Yashau MacShate This is duplicate of WT-11598 . This bug fix has been deployed on stage today(2nd Nov 2017). Error log generated on ESBA and Biorad are of yesterday. As patch is deployed today for the same, now, error won't occur. Please check and confirm . Thanks, Swapnil P.
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Yashau MacShate [ yashau.macshate ]
            Resolution Fixed [ 1 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Swapnil Pandhare (Inactive) made transition -
            Open In Progress
            		45m 26s 1
            Swapnil Pandhare (Inactive) made transition -
            In Progress Resolved
            		2h 13m 1

              People

              Assignee:
              Yashau.Macshate Yashau MacShate (Inactive)
              Reporter:
              Yashau.Macshate Yashau MacShate (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: