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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:Client
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Company:Fazoli's
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Module:BenAdmin - Export
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Severity:Simple
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Provider & Benefits:EBC-Dependent Care Spending Account
From Van: This employee was cobra eligible and should've exported on the file on 12/10/2017, however, she didn't appear. Can you please look into this?
Group Template Name: EBS_COBRA_Weekly_New_AllEvents
Filename: EBS Cobra Weekly Term File_20291380440121020171039
Employee: Tatia Miracle
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From Deborah Mascot: Tatia Miracle was terminated in WORKTERRA on 12/5 and yet COBRA did not receive on the file. Can you look into this and see if there are any others?
Adding Time Log
Hi Vinayak Kulkarni,
Thanks, I forwarded the file to our COBRA dept. I'll watch ticket WT-12928.
Hi Van,
Sent you file for missed employees, there are two.
We are also scanning records on all production companies and will send files for any missed cobra records to respective EDI executives in next couple of days. Thanks.
We have found out cause and would be able to fetch separate file for all missed employees soon.
It seems termination event is not getting captured properly with event builder and team is working on it.
This is same as WT-12928, we need to get missing records file for this.
Reopening ticket for updating module