-
Type:
Bug
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
-
Item State:
Production Complete
- Closed
-
Issue Importance:
Can Wait
1] Login to the application on local environment using following URL:
https://wt-stage.harbinger.in
2] From Home page search and select a company for which testing needs to be carried out using "Search Company" section.
3] Click on "Ben Admin" menu.
4] Click on "Customizer" icon from left navigation menu.
5] Click on "Rates" link which is submenu of "Customizer", user gets navigate to "Rates" details page.
6] Click on "Import" button displaying at top right hand side of the "Rates"page, the "Rate Import" window gets poped up.
7] Click on "Add New Rates" tab.
8] Download the file of Self Insured benefit template.
9] Mentioned rate name start/end date
10] Browse and upload the rate file.
11] Select the newly imported Self Insured rate and click on Export button.
Actual Result:
"Server encountered an internal error..." pop message is displaying.
Expected Result:
Self Insured rate should be get exported without any error.
Refer attached screen shot and log for more details.
- relates to
-
WT-365
SEO -> Import Rate Template
-
-
Resolution Setting
{"report":{"apdex":1,"isInitial":true,"journeyId":"41184980-f9fd-4e5f-8631-252b1fddae73","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":775.4000000953674,"redirectCount":0,"resourceLoadedEnd":766.4000000953674,"resourceLoadedStart":165.80000019073486,"resourceTiming":[{"duration":160.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":165.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":165.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":326.2000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":160.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":166.2000002861023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":326.6000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":161.2999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":166.2000002861023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":327.5,"responseStart":0,"secureConnectionStart":0},{"duration":161.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":166.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":328.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":162.10000038146973,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":166.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":328.6000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":213.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":166.5,"connectEnd":166.5,"connectStart":166.5,"domainLookupEnd":166.5,"domainLookupStart":166.5,"fetchStart":166.5,"redirectEnd":0,"redirectStart":0,"requestStart":166.5,"responseEnd":380.40000009536743,"responseStart":380.40000009536743,"secureConnectionStart":166.5},{"duration":264.2999997138977,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":166.7000002861023,"connectEnd":166.7000002861023,"connectStart":166.7000002861023,"domainLookupEnd":166.7000002861023,"domainLookupStart":166.7000002861023,"fetchStart":166.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":166.7000002861023,"responseEnd":431,"responseStart":431,"secureConnectionStart":166.7000002861023},{"duration":261.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":166.7000002861023,"connectEnd":166.7000002861023,"connectStart":166.7000002861023,"domainLookupEnd":166.7000002861023,"domainLookupStart":166.7000002861023,"fetchStart":166.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":166.7000002861023,"responseEnd":427.90000009536743,"responseStart":427.90000009536743,"secureConnectionStart":166.7000002861023},{"duration":264.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":166.80000019073486,"connectEnd":166.80000019073486,"connectStart":166.80000019073486,"domainLookupEnd":166.80000019073486,"domainLookupStart":166.80000019073486,"fetchStart":166.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":166.80000019073486,"responseEnd":431.6000003814697,"responseStart":431.6000003814697,"secureConnectionStart":166.80000019073486},{"duration":265.1000003814697,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":167,"connectEnd":167,"connectStart":167,"domainLookupEnd":167,"domainLookupStart":167,"fetchStart":167,"redirectEnd":0,"redirectStart":0,"requestStart":167,"responseEnd":432.1000003814697,"responseStart":432.1000003814697,"secureConnectionStart":167},{"duration":265.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":167.10000038146973,"connectEnd":167.10000038146973,"connectStart":167.10000038146973,"domainLookupEnd":167.10000038146973,"domainLookupStart":167.10000038146973,"fetchStart":167.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":167.10000038146973,"responseEnd":432.30000019073486,"responseStart":432.30000019073486,"secureConnectionStart":167.10000038146973},{"duration":265.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":167.2000002861023,"connectEnd":167.2000002861023,"connectStart":167.2000002861023,"domainLookupEnd":167.2000002861023,"domainLookupStart":167.2000002861023,"fetchStart":167.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":167.2000002861023,"responseEnd":432.7000002861023,"responseStart":432.7000002861023,"secureConnectionStart":167.2000002861023},{"duration":265.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":167.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":167.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":433.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":265.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":167.30000019073486,"connectEnd":167.30000019073486,"connectStart":167.30000019073486,"domainLookupEnd":167.30000019073486,"domainLookupStart":167.30000019073486,"fetchStart":167.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":167.30000019073486,"responseEnd":433.2000002861023,"responseStart":433.2000002861023,"secureConnectionStart":167.30000019073486},{"duration":266,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":167.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":167.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":433.5,"responseStart":0,"secureConnectionStart":0},{"duration":266,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":167.60000038146973,"connectEnd":167.60000038146973,"connectStart":167.60000038146973,"domainLookupEnd":167.60000038146973,"domainLookupStart":167.60000038146973,"fetchStart":167.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":167.60000038146973,"responseEnd":433.6000003814697,"responseStart":433.6000003814697,"secureConnectionStart":167.60000038146973},{"duration":597,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":168.40000009536743,"connectEnd":168.40000009536743,"connectStart":168.40000009536743,"domainLookupEnd":168.40000009536743,"domainLookupStart":168.40000009536743,"fetchStart":168.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":168.40000009536743,"responseEnd":765.4000000953674,"responseStart":765.4000000953674,"secureConnectionStart":168.40000009536743},{"duration":597.9000000953674,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":168.5,"connectEnd":168.5,"connectStart":168.5,"domainLookupEnd":168.5,"domainLookupStart":168.5,"fetchStart":168.5,"redirectEnd":0,"redirectStart":0,"requestStart":168.5,"responseEnd":766.4000000953674,"responseStart":766.4000000953674,"secureConnectionStart":168.5},{"duration":191.09999990463257,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":573.3000001907349,"connectEnd":573.3000001907349,"connectStart":573.3000001907349,"domainLookupEnd":573.3000001907349,"domainLookupStart":573.3000001907349,"fetchStart":573.3000001907349,"redirectEnd":0,"redirectStart":0,"requestStart":573.3000001907349,"responseEnd":764.4000000953674,"responseStart":764.4000000953674,"secureConnectionStart":573.3000001907349}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":67,"responseStart":160,"responseEnd":161,"domLoading":164,"domInteractive":862,"domContentLoadedEventStart":862,"domContentLoadedEventEnd":911,"domComplete":1225,"loadEventStart":1225,"loadEventEnd":1227,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"75a26ddfd73e88","effectiveType":"4g","downlink":9.8,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":12,"dbConnsTimeInMs":14,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Kunal,
This issue is from export functionality.(Update Rate)
In this functionality If self Insured component is not added and if you try to export that self insured rate then server error occurs.
This scenario is not handled previously.
To resolve this issue I need to check previous implementation and it will take time to resolve the issue.
To add new rate we were using Epplus library and for Update rate XML is created and then it will converted to excel.
Note:
It will take approximate 2 to 3 days to fix the issue.