-
Type:
Bug
-
Status: Production Complete
-
Priority:
Critical
-
Resolution: Done
-
Affects Version/s: None
-
Fix Version/s: None
-
Component/s: Platform
-
Labels:None
-
Environment:Production
-
Module:Platform
-
Reported by:Support
-
Item State:Production Complete
-
Issue Importance:Must Have
From UHC - GBAPS
Can you advise if anything was deployed last night into Production that could be causing issues today? Mandy has received a concerning call from the HR admin who has been experiencing issues herself with server errors and has received calls from many employees experiencing server errors.
This Client is in the midst of Open Enrollment. Mandy has gone through the site and hasn’t been able to reproduce – however, it does appear this is impacting many. There are questions out to the group to try and troubleshoot to see if maybe old browser etc. but we wanted to report ASAP as again this group is in the midst of OE.
From EmployBridge
When I login, this is what
appears on the screen.
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Satya [ ID10004 ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Satya [ ID10004 ] |
| Issue Importance | Must Have [ 11800 ] | |
| Module | Parent values: BenAdmin(10100) | Parent values: Platform(10106) |
| Assignee | Satya [ ID10004 ] | Saurabh Sablaka [ saurabh.sablaka ] |
| Status | In Progress [ 3 ] | In Test [ 10016 ] |
| Assignee | Saurabh Sablaka [ saurabh.sablaka ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Status | In Test [ 10016 ] | Local Testing [ 10200 ] |
| Support Task Type | Query Resolution [ 11205 ] | |
| Workflow | WT_Support [ 16748 ] | WT_Defects [ 16864 ] |
| Component/s | Platform [ 10006 ] |
| Item State | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) |
| Item State | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) | Parent values: LB QA(10201)Level 1 values: Re-open(10212) |
| Status | Local Testing [ 10200 ] | Reopen in Local [ 10018 ] |
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Saurabh Sablaka [ saurabh.sablaka ] |
| Status | Reopen in Local [ 10018 ] | In Development [ 10007 ] |
| Item State | Parent values: LB QA(10201)Level 1 values: Re-open(10212) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
| Item State | Parent values: Production Complete(10222)Level 1 values: Closed(10223) | Parent values: Production Complete(10222) |
| Environment_New | Production [ 18442 ] |