-
-
-
-
Item State:
Production Complete
-
Issue Importance:
Must Have
From UHC - GBAPS
Can you advise if anything was deployed last night into Production that could be causing issues today? Mandy has received a concerning call from the HR admin who has been experiencing issues herself with server errors and has received calls from many employees experiencing server errors.
This Client is in the midst of Open Enrollment. Mandy has gone through the site and hasn’t been able to reproduce – however, it does appear this is impacting many. There are questions out to the group to try and troubleshoot to see if maybe old browser etc. but we wanted to report ASAP as again this group is in the midst of OE.
From EmployBridge
When I login, this is what
appears on the screen.
{"report":{"apdex":1,"isInitial":true,"journeyId":"9d3fe015-209b-497b-8379-270900132dab","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":896.1999998092651,"redirectCount":0,"resourceLoadedEnd":819.5999999046326,"resourceLoadedStart":166,"resourceTiming":[{"duration":322.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":166,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":488.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":322.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":166.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":489.09999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":322.7999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":166.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":489.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":322.7999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":166.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":489.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":322.7999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":166.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":166.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":489.2999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":331.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":166.69999980926514,"connectEnd":166.69999980926514,"connectStart":166.69999980926514,"domainLookupEnd":166.69999980926514,"domainLookupStart":166.69999980926514,"fetchStart":166.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":166.69999980926514,"responseEnd":498.09999990463257,"responseStart":498.09999990463257,"secureConnectionStart":166.69999980926514},{"duration":350.59999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":166.69999980926514,"connectEnd":166.69999980926514,"connectStart":166.69999980926514,"domainLookupEnd":166.69999980926514,"domainLookupStart":166.69999980926514,"fetchStart":166.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":166.69999980926514,"responseEnd":517.2999997138977,"responseStart":517.2999997138977,"secureConnectionStart":166.69999980926514},{"duration":353.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":166.7999997138977,"connectEnd":166.7999997138977,"connectStart":166.7999997138977,"domainLookupEnd":166.7999997138977,"domainLookupStart":166.7999997138977,"fetchStart":166.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":166.7999997138977,"responseEnd":520.1999998092651,"responseStart":520.1999998092651,"secureConnectionStart":166.7999997138977},{"duration":353.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":167,"connectEnd":167,"connectStart":167,"domainLookupEnd":167,"domainLookupStart":167,"fetchStart":167,"redirectEnd":0,"redirectStart":0,"requestStart":167,"responseEnd":520.6999998092651,"responseStart":520.6999998092651,"secureConnectionStart":167},{"duration":354.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":167.09999990463257,"connectEnd":167.09999990463257,"connectStart":167.09999990463257,"domainLookupEnd":167.09999990463257,"domainLookupStart":167.09999990463257,"fetchStart":167.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":167.09999990463257,"responseEnd":521.2999997138977,"responseStart":521.2999997138977,"secureConnectionStart":167.09999990463257},{"duration":354.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":167.19999980926514,"connectEnd":167.19999980926514,"connectStart":167.19999980926514,"domainLookupEnd":167.19999980926514,"domainLookupStart":167.19999980926514,"fetchStart":167.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":167.19999980926514,"responseEnd":521.5999999046326,"responseStart":521.5999999046326,"secureConnectionStart":167.19999980926514},{"duration":354.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":167.2999997138977,"connectEnd":167.2999997138977,"connectStart":167.2999997138977,"domainLookupEnd":167.2999997138977,"domainLookupStart":167.2999997138977,"fetchStart":167.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":167.2999997138977,"responseEnd":522.0999999046326,"responseStart":522.0999999046326,"secureConnectionStart":167.2999997138977},{"duration":355.09999990463257,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":167.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":167.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":522.5,"responseStart":0,"secureConnectionStart":0},{"duration":355,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":167.5,"connectEnd":167.5,"connectStart":167.5,"domainLookupEnd":167.5,"domainLookupStart":167.5,"fetchStart":167.5,"redirectEnd":0,"redirectStart":0,"requestStart":167.5,"responseEnd":522.5,"responseStart":522.5,"secureConnectionStart":167.5},{"duration":355.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":167.59999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":167.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":522.9000000953674,"responseStart":0,"secureConnectionStart":0},{"duration":355.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":167.69999980926514,"connectEnd":167.69999980926514,"connectStart":167.69999980926514,"domainLookupEnd":167.69999980926514,"domainLookupStart":167.69999980926514,"fetchStart":167.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":167.69999980926514,"responseEnd":523,"responseStart":523,"secureConnectionStart":167.69999980926514},{"duration":650.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":168.5,"connectEnd":168.5,"connectStart":168.5,"domainLookupEnd":168.5,"domainLookupStart":168.5,"fetchStart":168.5,"redirectEnd":0,"redirectStart":0,"requestStart":168.5,"responseEnd":819,"responseStart":819,"secureConnectionStart":168.5},{"duration":651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":168.59999990463257,"connectEnd":168.59999990463257,"connectStart":168.59999990463257,"domainLookupEnd":168.59999990463257,"domainLookupStart":168.59999990463257,"fetchStart":168.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":168.59999990463257,"responseEnd":819.5999999046326,"responseStart":819.5999999046326,"secureConnectionStart":168.59999990463257}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":3,"responseStart":156,"responseEnd":158,"domLoading":163,"domInteractive":947,"domContentLoadedEventStart":947,"domContentLoadedEventEnd":998,"domComplete":1433,"loadEventStart":1433,"loadEventEnd":1435,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"c7bbedd24a96a3","effectiveType":"4g","downlink":9.1,"rtt":0,"serverDuration":125,"dbReadsTimeInMs":14,"dbConnsTimeInMs":16,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}