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  1. WORKTERRA
  2. WT-5315

PSMC in Stage - Ghost Record Issue

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Stage
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Item State:
      Production Complete - Closed

      Description

      I need PSMC looked at ASAP in Stage. We have the employee census from the Client and wanted to at least load the Employee census to do all check outs in Stage prior to moving this account up into Production.

      We ran into the same issue we had when first loading Symphony. This group is only 504 lives. We imported as Asynchronous to ensure any eligibility checks etc. ran to successfully load the people and we have the ghost record issue again. The file didn’t load fully or completely (e.g. salary doesn’t appear to have loaded on records).

      We also can’t see these people in the search page but some are accessible via the reporting (361 of the 504). We need all employee records deleted with exception of those with the last name test to allow us to re-load.

      Also, we need root cause as to why we continue to see these issues and what we should be doing differently as we really thought Asynchronous was the way to go across the board.

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          Issue Links

            Activity

            jennifer.leugers Jennifer Leugers created issue -
            vishal.bajad Vishal Bajad (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Vishal Bajad [ vishal.bajad ]
            Status Open [ 1 ] In Progress [ 3 ]
            vishal.bajad Vishal Bajad (Inactive) made changes -
            Assignee Vishal Bajad [ vishal.bajad ] Jaideep Vinchurkar [ jaideep.vinchurkar ]
            vishal.bajad Vishal Bajad (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Assignee Jaideep Vinchurkar [ jaideep.vinchurkar ] Suraj Sokasane [ suraj.sokasane ]
            suraj.sokasane Suraj Sokasane (Inactive) made changes -
            Assignee Suraj Sokasane [ suraj.sokasane ] Jennifer Leugers [ jennifer.leugers ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Vikas Pawar [ vikas.pawar ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Assignee Vikas Pawar [ vikas.pawar ] Suraj Sokasane [ suraj.sokasane ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Issue Type Support Activity [ 10301 ] Bug [ 1 ]
            Support Task Type Query Resolution [ 11205 ]
            Workflow WT_Support [ 25017 ] WT_Defects [ 25252 ]
            khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Suraj Sokasane [ suraj.sokasane ] Rashmita Dudhe [ rashmita.dudhe ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Description
            I need PSMC looked at ASAP in Stage. We have the employee census from the Client and wanted to at least load the Employee census to do all check outs in Stage prior to moving this account up into Production.

             

            We ran into the same issue we had when first loading Symphony. This group is only 504 lives. We imported as Asynchronous to ensure any eligibility checks etc. ran to successfully load the people and we have the ghost record issue again. The file didn’t load fully or completely (e.g. salary doesn’t appear to have loaded on records).

             

            We also can’t see these people in the search page but some are accessible via the reporting (361 of the 504). We need all employee records deleted with exception of those with the last name test to allow us to re-load.

             

            Also, we need root cause as to why we continue to see these issues and what we should be doing differently as we really thought Asynchronous was the way to go across the board.

             
            I need PSMC looked at ASAP in Stage. We have the employee census from the Client and wanted to at least load the Employee census to do all check outs in Stage prior to moving this account up into Production.

             

            We ran into the same issue we had when first loading Symphony. This group is only 504 lives. We imported as Asynchronous to ensure any eligibility checks etc. ran to successfully load the people and we have the ghost record issue again. The file didn’t load fully or completely (e.g. salary doesn’t appear to have loaded on records).

             

            We also can’t see these people in the search page but some are accessible via the reporting (361 of the 504). We need all employee records deleted with exception of those with the last name test to allow us to re-load.

             

            Also, we need root cause as to why we continue to see these issues and what we should be doing differently as we really thought Asynchronous was the way to go across the board.

             
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
            rakeshr Rakesh Roy (Inactive) made changes -
            Developer Jaideep Vinchurkar [ jaideep.vinchurkar ]
            ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Assignee Rashmita Dudhe [ rashmita.dudhe ] Jaideep Vinchurkar [ jaideep.vinchurkar ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Resolution Unresolved [ 10200 ]
            Status Stage Testing [ 10201 ] Reopen in Stage [ 10023 ]
            vijayendra Vijayendra Shinde (Inactive) made changes -
            Link This issue causes WT-5525 [ WT-5525 ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Code Reviewed By Jaideep Vinchurkar [ 11908 ]
            Developer Jaideep Vinchurkar [ jaideep.vinchurkar ] Suraj Sokasane [ suraj.sokasane ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Assignee Jaideep Vinchurkar [ jaideep.vinchurkar ] Rashmita Dudhe [ rashmita.dudhe ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Status Reopen in Stage [ 10023 ] In Development [ 10007 ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Re-open(10216) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Resolution Unresolved [ 10200 ] Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Assignee Rashmita Dudhe [ rashmita.dudhe ] Jennifer Leugers [ jennifer.leugers ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]

              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              jennifer.leugers Jennifer Leugers
              Developer:
              Suraj Sokasane (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: