-
Type:
Support Activity
-
Status:
Resolved
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
Component/s:
None
-
-
Support Task Type:
Configuration
-
-
-
Company:
Michael Best Benefits
-
Michael Best changed payroll schedules from 26 to 24 payperiods,
Michael Best employee Yili Cao had a recent life event. Client is seeing a 12/1/2016 effective date for the rate (monthly divide by 24) that should not be effective until 1/1/2017.
There are two (2) medical rates with a 12/1/2016 effective rate.
I need to have the monthly rate divided by 24 effective on 1/1/2017.
{"report":{"apdex":1,"isInitial":true,"journeyId":"8a9a52c2-b10d-41e2-ad3c-4cabb0023d9b","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":867.6999999880791,"redirectCount":0,"resourceLoadedEnd":741.6999999880791,"resourceLoadedStart":151.60000002384186,"resourceTiming":[{"duration":53.30000001192093,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":151.60000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":151.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":204.9000000357628,"responseStart":0,"secureConnectionStart":0},{"duration":53.39999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":151.9000000357628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":151.9000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":205.30000001192093,"responseStart":0,"secureConnectionStart":0},{"duration":55.10000002384186,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":152,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":152,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":207.10000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":55.09999996423721,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":152.10000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":152.10000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":207.19999998807907,"responseStart":0,"secureConnectionStart":0},{"duration":57,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":152.30000001192093,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":152.30000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":209.30000001192093,"responseStart":0,"secureConnectionStart":0},{"duration":273,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":152.4000000357628,"connectEnd":152.4000000357628,"connectStart":152.4000000357628,"domainLookupEnd":152.4000000357628,"domainLookupStart":152.4000000357628,"fetchStart":152.4000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":152.4000000357628,"responseEnd":425.4000000357628,"responseStart":425.4000000357628,"secureConnectionStart":152.4000000357628},{"duration":330.10000002384186,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":152.5,"connectEnd":152.5,"connectStart":152.5,"domainLookupEnd":152.5,"domainLookupStart":152.5,"fetchStart":152.5,"redirectEnd":0,"redirectStart":0,"requestStart":152.5,"responseEnd":482.60000002384186,"responseStart":482.60000002384186,"secureConnectionStart":152.5},{"duration":333.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":152.60000002384186,"connectEnd":152.60000002384186,"connectStart":152.60000002384186,"domainLookupEnd":152.60000002384186,"domainLookupStart":152.60000002384186,"fetchStart":152.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":152.60000002384186,"responseEnd":486.10000002384186,"responseStart":486,"secureConnectionStart":152.60000002384186},{"duration":333.80000001192093,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":152.69999998807907,"connectEnd":152.69999998807907,"connectStart":152.69999998807907,"domainLookupEnd":152.69999998807907,"domainLookupStart":152.69999998807907,"fetchStart":152.69999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":152.69999998807907,"responseEnd":486.5,"responseStart":486.5,"secureConnectionStart":152.69999998807907},{"duration":334.0999999642372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":152.9000000357628,"connectEnd":152.9000000357628,"connectStart":152.9000000357628,"domainLookupEnd":152.9000000357628,"domainLookupStart":152.9000000357628,"fetchStart":152.9000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":152.9000000357628,"responseEnd":487,"responseStart":487,"secureConnectionStart":152.9000000357628},{"duration":334.30000001192093,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":153,"connectEnd":153,"connectStart":153,"domainLookupEnd":153,"domainLookupStart":153,"fetchStart":153,"redirectEnd":0,"redirectStart":0,"requestStart":153,"responseEnd":487.30000001192093,"responseStart":487.30000001192093,"secureConnectionStart":153},{"duration":334.69999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":153.10000002384186,"connectEnd":153.10000002384186,"connectStart":153.10000002384186,"domainLookupEnd":153.10000002384186,"domainLookupStart":153.10000002384186,"fetchStart":153.10000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":153.10000002384186,"responseEnd":487.80000001192093,"responseStart":487.80000001192093,"secureConnectionStart":153.10000002384186},{"duration":335,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":153.19999998807907,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":153.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":488.19999998807907,"responseStart":0,"secureConnectionStart":0},{"duration":335,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":153.19999998807907,"connectEnd":153.19999998807907,"connectStart":153.19999998807907,"domainLookupEnd":153.19999998807907,"domainLookupStart":153.19999998807907,"fetchStart":153.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":153.19999998807907,"responseEnd":488.19999998807907,"responseStart":488.19999998807907,"secureConnectionStart":153.19999998807907},{"duration":335.2999999523163,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":153.4000000357628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":153.4000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":488.69999998807907,"responseStart":0,"secureConnectionStart":0},{"duration":335.30000001192093,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":153.5,"connectEnd":153.5,"connectStart":153.5,"domainLookupEnd":153.5,"domainLookupStart":153.5,"fetchStart":153.5,"redirectEnd":0,"redirectStart":0,"requestStart":153.5,"responseEnd":488.80000001192093,"responseStart":488.80000001192093,"secureConnectionStart":153.5},{"duration":587,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":154.19999998807907,"connectEnd":154.19999998807907,"connectStart":154.19999998807907,"domainLookupEnd":154.19999998807907,"domainLookupStart":154.19999998807907,"fetchStart":154.19999998807907,"redirectEnd":0,"redirectStart":0,"requestStart":154.19999998807907,"responseEnd":741.1999999880791,"responseStart":741.1999999880791,"secureConnectionStart":154.19999998807907},{"duration":587.3999999761581,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":154.30000001192093,"connectEnd":154.30000001192093,"connectStart":154.30000001192093,"domainLookupEnd":154.30000001192093,"domainLookupStart":154.30000001192093,"fetchStart":154.30000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":154.30000001192093,"responseEnd":741.6999999880791,"responseStart":741.6999999880791,"secureConnectionStart":154.30000001192093},{"duration":115.5,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":625.4000000357628,"connectEnd":625.4000000357628,"connectStart":625.4000000357628,"domainLookupEnd":625.4000000357628,"domainLookupStart":625.4000000357628,"fetchStart":625.4000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":625.4000000357628,"responseEnd":740.9000000357628,"responseStart":740.8000000119209,"secureConnectionStart":625.4000000357628}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":53,"responseStart":146,"responseEnd":148,"domLoading":149,"domInteractive":913,"domContentLoadedEventStart":913,"domContentLoadedEventEnd":962,"domComplete":1082,"loadEventStart":1082,"loadEventEnd":1084,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"8b685910192e45","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":47,"dbReadsTimeInMs":16,"dbConnsTimeInMs":18,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
