WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7291

ACA_Getting Server Error after clicking SAVE & RUN on 1095-C report

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Environment:
      Production
    • Module:
      ACA - Reports
    • Reported by:
      Harbinger

      Description

      1.Login to production with Partner.
      2.Edit company say "Valmet Benefits for Hspl".
      3.Navigate to Home >> Company Home >> BenAdmin Home >> BenAdmin Company Home >> ACA >> IRS Report
      4.Create 1095-C report.
      5.Click on SAVE & RUN

      Actual:- Async pop displayed and while processing received server error
      Expected:- Report should get download without an error.

      We have checked similar issue on ASML for Hspl production company.

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          Permalink
          abhijeet.khandagale Abhijeet Khandagale (Inactive) logged work - 21/Dec/16 08:00 AM - edited
          • Time Spent:
            2h
             

            Finding root cause.

          smita.pawar Smita Pawar (Inactive) created issue -
          Permalink
          smita.pawar Smita Pawar (Inactive) logged work - 21/Dec/16 10:45 AM - edited
          • Time Spent:
            2h
             

            Production testing

          smita.pawar Smita Pawar (Inactive) made changes -
          Field Original Value New Value
          Assignee Nandkumar [ satyap ] Kumar Chhajed [ kumar.chhajed ]
          smita.pawar Smita Pawar (Inactive) made changes -
          Remaining Estimate 8h [ 28800 ]
          Original Estimate 8h [ 28800 ]
          smita.pawar Smita Pawar (Inactive) made changes -
          Remaining Estimate 8h [ 28800 ] 6h [ 21600 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 14704 [ 14704 ]
          smita.pawar Smita Pawar (Inactive) made changes -
          Worklog Id 14704 [ 14704 ]
          Permalink
          ramya.tantry Ramya Tantry (Inactive) logged work - 21/Dec/16 12:39 PM
          • Time Spent:
            1h
             

            tried to reproduce issue on Matt for Hspl
            Discussion with Ashwin.
            Internal discussion with Kumar,Abhijeet

          ramya.tantry Ramya Tantry (Inactive) made changes -
          Remaining Estimate 6h [ 21600 ] 5h [ 18000 ]
          Time Spent 2h [ 7200 ] 3h [ 10800 ]
          Worklog Id 14754 [ 14754 ]
          Permalink
          kumar.chhajed Kumar Chhajed (Inactive) logged work - 21/Dec/16 03:42 PM
          • Time Spent:
            2h
             

            Finding Root cause

          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Remaining Estimate 5h [ 18000 ] 3h [ 10800 ]
          Time Spent 3h [ 10800 ] 5h [ 18000 ]
          Worklog Id 14846 [ 14846 ]
          abhijeet.khandagale Abhijeet Khandagale (Inactive) made changes -
          Remaining Estimate 3h [ 10800 ] 1h [ 3600 ]
          Time Spent 5h [ 18000 ] 7h [ 25200 ]
          Worklog Id 14910 [ 14910 ]
          abhijeet.khandagale Abhijeet Khandagale (Inactive) made changes -
          Worklog Id 14910 [ 14910 ]
          Permalink
          kumar.chhajed Kumar Chhajed (Inactive) logged work - 22/Dec/16 02:57 PM
          • Time Spent:
            0.5h
             

            Working on issue raised by smita

          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0.5h [ 1800 ]
          Time Spent 7h [ 25200 ] 7.5h [ 27000 ]
          Worklog Id 15105 [ 15105 ]
          Hide
          Permalink
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited

          3C's -

          Concern - ACA_Getting Server Error after clicking SAVE & RUN on 1095-C report
          Cause - As one of the PDF Service trial version was expired, hence this issue occurred.
          Correction - Changed IsMultipleService flag to false.

          Sachin Hingole Smita Pawar

          Show
          kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited 3C's - Concern - ACA_Getting Server Error after clicking SAVE & RUN on 1095-C report Cause - As one of the PDF Service trial version was expired, hence this issue occurred. Correction - Changed IsMultipleService flag to false. Sachin Hingole Smita Pawar
          kumar.chhajed Kumar Chhajed (Inactive) made changes -
          Assignee Kumar Chhajed [ kumar.chhajed ] Smita Pawar [ smita.pawar ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          Permalink
          sachin.hingole Sachin Hingole (Inactive) logged work - 27/Dec/16 06:32 AM
          • Time Spent:
            0.25h
             
            <No comment>
          Hide
          Permalink
          sachin.hingole Sachin Hingole (Inactive) added a comment -

          On LB we are using trial version of PDF service on LB and it was expired.
          Hence closing this JIRA as by changing flag setting its resolved.

          This wont happen on Stage or production.

          Show
          sachin.hingole Sachin Hingole (Inactive) added a comment - On LB we are using trial version of PDF service on LB and it was expired. Hence closing this JIRA as by changing flag setting its resolved. This wont happen on Stage or production.
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Resolution System Behaviour [ 10100 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]
          sachin.hingole Sachin Hingole (Inactive) made changes -
          Remaining Estimate 0.5h [ 1800 ] 0.25h [ 900 ]
          Time Spent 7.5h [ 27000 ] 7.75h [ 27900 ]
          Worklog Id 15692 [ 15692 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Sachin Hingole (Inactive) made transition -
          Open In Development
          		5d 19h 45m 1
          Sachin Hingole (Inactive) made transition -
          In Development Rejected
          		2m 17s 1
          Sachin Hingole (Inactive) made transition -
          Rejected Closed
          		4s 1

            People

            Assignee:
            smita.pawar Smita Pawar (Inactive)
            Reporter:
            smita.pawar Smita Pawar (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 8h
                8h
                Remaining:
                Time Spent - 7.75h Remaining Estimate - 0.25h
                0.25h
                Logged:
                Time Spent - 7.75h Remaining Estimate - 0.25h
                7.75h