Five Guys: Approval pending Records appear incorrect

The client retrieved the following Approval Pending Elections section under the “Review Changes” link on the Workterra Exchange site. She noticed that there are several employees whose medical, vision, Flex and dental plans are being pended. The system is only supposed to pend the plans that require medical underwriting approval.

Please see attached list of employees revealed.

Are we able to fix the system so that only the coverages that require approval are pended?

Thanks