WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-7825

City of Bellevue- Unable to download export file

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      City of Bellevue
    • Module:
      BenAdmin

      Description

      I am unable to download (and save on Y:drive) the file listed below.

      COB_Supp Life & AD&D_Changes_120120160708_35441348192.xls

      I need to send it to the client before noon today.

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-6821 File Not Downloading from View Exported having "&" in file name

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Is it company level or global?

            Jenni

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Is it company level or global? Jenni
            Hide
            Permalink
            michelle.parker Michelle Parker (Inactive) added a comment -

            I'm pulling the file from the City of Bellevue BenAdmin Company Home. Under the arrow icons, View exported files.

            Show
            michelle.parker Michelle Parker (Inactive) added a comment - I'm pulling the file from the City of Bellevue BenAdmin Company Home. Under the arrow icons, View exported files.
            Hide
            Permalink
            amitthorve Amit Thorve (Inactive) added a comment -

            Rakesh Shahane We are not able to download a file from View Exported File section.

            Template name is: Supp Life & AD&D Payroll Changes
            Company: City of Bellevue

            please check ASAP.

            Show
            amitthorve Amit Thorve (Inactive) added a comment - Rakesh Shahane We are not able to download a file from View Exported File section. Template name is: Supp Life & AD&D Payroll Changes Company: City of Bellevue please check ASAP.
            Hide
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Hi Amit Thorve,
            I have checked for the above issue, and found that file name contains special character &
            which has different meaning in web URL due to this you were not able to download file.

            As of now i have changed the file name as COB_Supp Life_AD_D_Changes_Date(mmddyyyy) for template Supp Life & AD&D Payroll Changes on main company now you can download that file from view Exported.

            Also I have created separate JIRA WT-6821 to avoid this in future.

            Please let us know if you required more details on this.

            CC-Vijayendra Shinde, Rohan J Khandave, Ganesh Sadawarte, Vinayak Kulkarni

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Hi Amit Thorve , I have checked for the above issue, and found that file name contains special character & which has different meaning in web URL due to this you were not able to download file. As of now i have changed the file name as COB_Supp Life_AD_D_Changes_Date(mmddyyyy) for template Supp Life & AD&D Payroll Changes on main company now you can download that file from view Exported. Also I have created separate JIRA WT-6821 to avoid this in future. Please let us know if you required more details on this. CC- Vijayendra Shinde , Rohan J Khandave , Ganesh Sadawarte , Vinayak Kulkarni
            Hide
            Permalink
            amitthorve Amit Thorve (Inactive) added a comment -

            Please do not change the filename. It is setup by the client and we cannot change it without informing them.

            Thanks,
            Amit Thorve

            From: Rakesh Shahane (JIRA) jira@workterra.atlassian.net
            Sent: Thursday, December 01, 2016 3:04 PM
            To: Amit Thorve <amit.thorve@ebsbenefits.com>
            Subject: [JIRA] (CT-524) City of Bellevue- Unable to download export file

            [cid:image001.png@01D24BE4.5F0EFC50]

            Rakesh Shahane<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=rakesh.shahane> commented on [Task] CT-524<https://workterra.atlassian.net/browse/CT-524>

            Re: City of Bellevue- Unable to download export file<https://workterra.atlassian.net/browse/CT-524>

            Hi Amit Thorve<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=amitthorve>,
            I have checked for the above issue, and found that file name contains special character &
            which has different meaning in web URL due to this you were not able to download file.

            As of now i have changed the file name as COB_Supp Life_AD_D_Changes_Date(mmddyyyy) for template Supp Life & AD&D Payroll Changes on main company now you can download that file from view Exported.

            Also I have created separate JIRA WT-6821 to avoid this in future.

            Please let us know if you required more details on this.

            CC-Vijayendra Shinde<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=vijayendra>, Rohan Khandave<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=rohan.khandave>, Ganesh Sadawarte<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=Ganesh.sadawarte>, Vinayak Kulkarni<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=Vinayak.Kulkarni>

            [Add Comment]<https://workterra.atlassian.net/browse/CT-524#add-comment>

            Add Comment<https://workterra.atlassian.net/browse/CT-524#add-comment>

            This message was sent by Atlassian JIRA (v1000.606.1#100023-sha1:a25d0df)

            [Atlassian logo]

            Show
            amitthorve Amit Thorve (Inactive) added a comment - Please do not change the filename. It is setup by the client and we cannot change it without informing them. Thanks, Amit Thorve From: Rakesh Shahane (JIRA) jira@workterra.atlassian.net Sent: Thursday, December 01, 2016 3:04 PM To: Amit Thorve <amit.thorve@ebsbenefits.com> Subject: [JIRA] ( CT-524 ) City of Bellevue- Unable to download export file [cid:image001.png@01D24BE4.5F0EFC50] Rakesh Shahane< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=rakesh.shahane > commented on [Task] CT-524 < https://workterra.atlassian.net/browse/CT-524 > Re: City of Bellevue- Unable to download export file< https://workterra.atlassian.net/browse/CT-524 > Hi Amit Thorve< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=amitthorve >, I have checked for the above issue, and found that file name contains special character & which has different meaning in web URL due to this you were not able to download file. As of now i have changed the file name as COB_Supp Life_AD_D_Changes_Date(mmddyyyy) for template Supp Life & AD&D Payroll Changes on main company now you can download that file from view Exported. Also I have created separate JIRA WT-6821 to avoid this in future. Please let us know if you required more details on this. CC-Vijayendra Shinde< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=vijayendra >, Rohan Khandave< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=rohan.khandave >, Ganesh Sadawarte< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=Ganesh.sadawarte >, Vinayak Kulkarni< https://workterra.atlassian.net/secure/ViewProfile.jspa?name=Vinayak.Kulkarni > [Add Comment] < https://workterra.atlassian.net/browse/CT-524#add-comment > Add Comment< https://workterra.atlassian.net/browse/CT-524#add-comment > This message was sent by Atlassian JIRA (v1000.606.1#100023-sha1:a25d0df) [Atlassian logo]
            Hide
            Permalink
            rakesh.shahane Rakesh Shahane (Inactive) added a comment -

            Hi Amit Thorve, Michelle Parker,

            I have checked for the above issue, and found that file name contains special character & in following url which has different meaning in web URL due to this you were not able to download file.
            (/Platform/Customization/Customization/DownloadFile?fileName=COB_Supp Life & AD&D_Changes_120120160708_35441348192.xls&CompanyID=12269)

            As of now we have just remove special character & from file name, (COB_Supp Life_AD_D_Changes_120120160708_35441348192.xls) on template delivery page for template Supp Life & AD&D Payroll Changes because & is parameter separator in URL.Here onward the file will export without & character(Please convey this to client).

            Regrading code fix we have created separate JIRA WT-6821 to restrict &*in file name.We will also consider this for existing template which having the file name with *& character.

            Please let us know if you required more details on this.

            CC-Vijayendra Shinde, Rohan J Khandave, Ganesh Sadawarte, Vinayak Kulkarni

            Show
            rakesh.shahane Rakesh Shahane (Inactive) added a comment - Hi Amit Thorve , Michelle Parker , I have checked for the above issue, and found that file name contains special character & in following url which has different meaning in web URL due to this you were not able to download file. (/Platform/Customization/Customization/DownloadFile?fileName=COB_Supp Life & AD&D_Changes_120120160708_35441348192.xls&CompanyID=12269) As of now we have just remove special character & from file name, (COB_Supp Life_AD_D_Changes_120120160708_35441348192.xls) on template delivery page for template Supp Life & AD&D Payroll Changes because & is parameter separator in URL. Here onward the file will export without & character(Please convey this to client) . Regrading code fix we have created separate JIRA WT-6821 to restrict &*in file name.We will also consider this for existing template which having the file name with *& character. Please let us know if you required more details on this. CC- Vijayendra Shinde , Rohan J Khandave , Ganesh Sadawarte , Vinayak Kulkarni

              People

              Assignee:
              amitthorve Amit Thorve (Inactive)
              Reporter:
              michelle.parker Michelle Parker (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Due:
                Created:
                Updated:
                Resolved: