WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9298

Cloning Company results in server error

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Module:
      Platform
    • Severity:
      Simple

      Description

      Hello,

      I attempted to clone a company and received a message showing a server error. I was unable to clone. Please review and correct this issue.

      In addition, please clone "Long" in stage and name the new company "Onboard Test Case". Please give access to myself, Robyn Adkison, Chitra Rao, Monika Demla, Ryan Sapp, Gary Cunningham, Amanda Hagan, Kylee Reeves, Jamela Sandridge and Amannda Johnson.

      Thank you,
      Veronica Blanco

        Attachments

          Issue Links

          is cloned by

          Bug - A problem which impairs or prevents the functions of the product. WT-9306 CLONE - Cloning Company results in server error

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            veronica.blanco Veronica Blanco (Inactive) created issue -
            rakeshr Rakesh Roy (Inactive) made changes -
            Field Original Value New Value
            Module Parent values: Platform(10106)
            vijays Vijay Siddha (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Satya [ ID10004 ]
            satyap Satya made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Defects [ 39837 ] WT_Support [ 39878 ]
            satyap Satya made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Rakesh,

            'Onboard Test Case' has been clonned on Stage with data. However there is an issue of clonning without data. Attached is the error log.

            Can you create separate ticket for this & assign access rights to mentioned users?

            Regards,
            Satya Prakash

            Cc: Vijay Siddha

            Show
            satyap Satya added a comment - Hi Rakesh, 'Onboard Test Case' has been clonned on Stage with data. However there is an issue of clonning without data. Attached is the error log. Can you create separate ticket for this & assign access rights to mentioned users? Regards, Satya Prakash Cc: Vijay Siddha
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Rakesh Roy [ rakeshr ]
            satyap Satya made changes -
            Attachment Clone Company error - without data.txt [ 46102 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Link This issue is cloned by WT-9306 [ WT-9306 ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Veronica Blanco Given access of all mentioned partners. Please check and confirm.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Veronica Blanco Given access of all mentioned partners. Please check and confirm.
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Rakesh Roy [ rakeshr ] Veronica Blanco [ veronica.blanco ]
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Resolved [ 5 ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            FYI,
            For fixing issue created WT-9306.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - FYI, For fixing issue created WT-9306 .
            Hide
            Permalink
            veronica.blanco Veronica Blanco (Inactive) added a comment -

            Hello Rakesh Roy,

            I have access to the new company. I will ask the others to check as well.

            Thank you,
            Veronica Blanco

            Show
            veronica.blanco Veronica Blanco (Inactive) added a comment - Hello Rakesh Roy , I have access to the new company. I will ask the others to check as well. Thank you, Veronica Blanco
            veronica.blanco Veronica Blanco (Inactive) made changes -
            Assignee Veronica Blanco [ veronica.blanco ] Rakesh Roy [ rakeshr ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Satya made transition -
            Open In Progress
            		2d 9h 25m 1
            Rakesh Roy (Inactive) made transition -
            In Progress Resolved
            		4h 23m 1

              People

              Assignee:
              rakeshr Rakesh Roy (Inactive)
              Reporter:
              veronica.blanco Veronica Blanco (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: