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Type:
Bug
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Status: Closed
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Environment:Production
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Bug Type:Functional
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Bug Severity:Critical
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Module:Platform
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Reported by:Client
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Item State:Production Complete - Closed
Hi Dev -
It has been brought to our attention that the new hires that are being loaded into WT are not getting the correct generated passwords.
We added a hew hire and it worked correctly but when loading the new hires from the file today, we are not able to log in as the security setting password credentials.
Here are the 3 employees:
I have not reset passwords which does correct it but we need you to find out the cause 1st.
Please review.
Thanks!
Jenni
| Field | Original Value | New Value |
|---|---|---|
| Module | Parent values: BenAdmin(10100) | Parent values: Platform(10106) |
Sumeet.Kolge (Inactive)
made changes -
| Assignee | Vijay Siddha [ vijays ] | Sumeet.Kolge [ sumeet.kolge ] |
Prasad Patil (Inactive)
made changes -
| Assignee | Sumeet.Kolge [ sumeet.kolge ] | Suraj Sokasane [ suraj.sokasane ] |
Prasad Patil (Inactive)
made changes -
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 2h [ 7200 ] | |
| Worklog Id | 57821 [ 57821 ] |
Sumeet.Kolge (Inactive)
logged work - 23/Jun/17 10:06 AM -
- Time Spent:
- 1h
-
Discussion with prasad and jayshree
Sumeet.Kolge (Inactive)
made changes -
| Time Spent | 2h [ 7200 ] | 3h [ 10800 ] |
| Worklog Id | 57827 [ 57827 ] |
Thank you, while you work on this, can we go ahead and change the password for the EEs to the default password so that the EEs can log in? Or do I have to wait for your research first?
Prasad Patil (Inactive)
logged work - 23/Jun/17 07:57 PM -
- Time Spent:
- 2h
-
analysis and discussion with team.
More example for this issue. New Hires that were loaded in WORKTERRA today via the inbound new hire file import that EEs can't log in with the default password. I tried each one.
Victor Bellew
Dave Warren
Coriddi Corey
Brian Anderson
Brandon Lee
Hi Tracy Kot ,
We are looking into this. Thank you for more data.
Also, we'll change the password to default on Monday. No need to wait for research to complete.
Thanks Suraj Sokasane I did go ahead and updated their passwords to their default passwords on yesterday 6/26. Thank you. We have several new hires on our JE Dunn NEW HIRE file today (daily file) so let me know if you want those employee names from today's file.
Hi Tracy Kot,
Thank you for the update. We will not regenerate the passwords of those employees.
Here are the details about issue:
Concern: Employee not able to log in if added through Import.
Cause: While solving the bug WT-9055, we deployed code on production on 20th June 2017, this impacted the password generation process. Passwords were not getting generated properly.
Correction: We will deploy the code fix tomorrow on production and the issue will be solved.
Tracy Kot, please note, the issue is for all employees added through import after 20th June. There might be few more whose password is not set to default by you. We will regenerate there passwords.
| Attachment | New Hires from the 6.27.17 JE Dunn File.png [ 53558 ] |
Suraj Sokasane thank you very much. For the New Hires from today's NEW HIRE file for JE Dunn, will you generate those too or do I need to do that manually? The NEW HIRE file has not been loaded yet by EDI.
-
- Time Spent:
- 4h
-
Code debug, Code fix, Discussion with Ankur, Password regenerations
| Time Spent | 3h [ 10800 ] | 7h [ 25200 ] |
| Worklog Id | 58388 [ 58388 ] |
Hi Tracy Kot,
As the code fix will be deployed tomorrow, the new hires added today will have incorrect passwords. You may go ahead and regenerate those or we will do it first thing in the morning.
Ankur Deshpande (Inactive)
made changes -
| Time Spent | 7h [ 25200 ] | 8h [ 28800 ] |
| Worklog Id | 58466 [ 58466 ] |
| Assignee | Suraj Sokasane [ suraj.sokasane ] | Ankur Deshpande [ ankur.deshpande ] |
| Code Reviewed By | Jaideep Vinchurkar [ 11908 ] | |
| Developer | Ankur Deshpande [ ankur.deshpande ] | |
| Original Estimate | 0h [ 0 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) |
| Item State | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) |
| Attachment | error.png [ 53593 ] |
Getting server error on Stage Je dunn company when selecting Template management
on other company it working fine
refer below error log and screen shots:
ErrorID : 0
ErrorSource : ControllerAppTier.GetCollection->WORKTERRAControllerAppTier.GetData->CollectionManager.GetCollection->CollectionManager.GetImportExportSettingsCollection
ErrorMessage: GroupTemplateName
StackTrace: at WORKTERRA.Shared.WORKTERRAControllerAppTier.GetCollection(WORKTERRAControllerWebTierEntity objWORKTERRAControllerWebTierEntity)
at WORKTERRA.ControllerAppTier.GetCollection(Int32 intProjectsId, String strInput)
TargetSite: System.String GetCollection(WORKTERRA.Shared.WORKTERRAControllerWebTierEntity)
| Item State | Parent values: Stage QA(10202)Level 1 values: In Testing(10214) | Parent values: Stage QA(10202)Level 1 values: Re-open(10216) |
Hi Rashmita Dudhe,
Company you are using is not the latest. Scripts are not executed on the company that you are using.The latest company is JE Dunn OE Test 2017. Please use this company for making HSPL.
Regards,
Ankur
Ankur Deshpande (Inactive)
added a comment - Hi Rashmita Dudhe ,
Company you are using is not the latest. Scripts are not executed on the company that you are using.The latest company is JE Dunn OE Test 2017 . Please use this company for making HSPL.
Regards,
Ankur Ankur Deshpande (Inactive)
made changes -
| Assignee | Ankur Deshpande [ ankur.deshpande ] | Rashmita Dudhe [ rashmita.dudhe ] |
Verified on Stage On JE Dunn for hspl
consider below scenarios:
1]Default password setting: Date of birth
2]Default password setting: First name
3]Default password setting: last name
4]Default password setting: SSN
5]default password setting Employee id
Import New hired employee by using default password Login to system
working fine as expected.
| Item State | Parent values: Stage QA(10202)Level 1 values: Re-open(10216) | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Original Estimate | 0h [ 0 ] | 15h [ 54000 ] |
| Time Spent | 8h [ 28800 ] | 10h [ 36000 ] |
| Worklog Id | 58626 [ 58626 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) |
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) | Parent values: Production QA(10203)Level 1 values: In Testing(10218) |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
Verified on Production On JE Dunn for hspl
consider below scenarios:
1]Default password setting: Date of birth
2]Default password setting: First name
3]Default password setting: last name
4]Default password setting: SSN
5]default password setting Employee id
Import New hired employee by using default password Login to system
working fine as expected.
| Time Spent | 10h [ 36000 ] | 12h [ 43200 ] |
| Worklog Id | 58743 [ 58743 ] |
| Item State | Parent values: Production QA(10203)Level 1 values: In Testing(10218) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
This is deployed and verified on Production.
Kindly, Check and update jira accordingly.
Thanks,
Rashmita
| Assignee | Rashmita Dudhe [ rashmita.dudhe ] | Jennifer Fernandes [ jjsassy99 ] |
Ankur Deshpande (Inactive)
made changes -
| Attachment | Wt-9933 - Affected companies.xls [ 53651 ] |
Ankur Deshpande (Inactive)
made changes -
| Attachment | Wt-9933 - Affected companies.xls [ 53652 ] |
Hi Tracy Kot , Jennifer Johnson,
This has been deployed and tested on production. Also, we have scanned all companies and found around 47 were affected. Attached is the list of the companies. We have regenerated the passwords for users of those companies.
Wt-9933 - Affected companies.xls
Regards,
Ankur
Ankur Deshpande (Inactive)
added a comment - - edited Hi Tracy Kot , Jennifer Johnson ,
This has been deployed and tested on production. Also, we have scanned all companies and found around 47 were affected. Attached is the list of the companies. We have regenerated the passwords for users of those companies.
Wt-9933 - Affected companies.xls
Regards,
Ankur 
Snehal Katkar (Inactive)
made changes -
| Time Spent | 12h [ 43200 ] | 13.5h [ 48600 ] |
| Worklog Id | 58841 [ 58841 ] |
-
- Time Spent:
- 5h
-
Script for all company scanning,
Retrieve data,
Discussion with Ankur,
Task divide and explain to Ankur and Snehal,
Password regeneration.
| Time Spent | 13.5h [ 48600 ] | 18.5h [ 66600 ] |
| Worklog Id | 59006 [ 59006 ] |
Ankur Deshpande (Inactive)
made changes -
| Time Spent | 18.5h [ 66600 ] | 23.5h [ 84600 ] |
| Worklog Id | 60329 [ 60329 ] |
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Bug Severity | Critical [ 16701 ] | |
| Bug Type | Functional [ 15402 ] |
| Environment_New | Production [ 18442 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
5d 10h 58m | 1 |
|
2s | 1 |
|
2s | 1 |
|
1h 27m | 1 |
|
1h 10m | 1 |
|
7d 4h 14m | 1 |
Hi Suraj Sokasane,
Below are our findings on this issue.
1. Tried to login to the EEs mentioned in the description
Their Login Failed.
2. After regenarating their Passwords through SA utility toolbox Logged in successfully.
3. Tried scenario by adding new EE. EE logged in successfully by using system generated password.
4. Tried the scenario my adding new test EE through Manual import. The EE was not able to log in through system generated Password.
5. Regenarated the password for the imported test EE. EE logged in successfully using system generate password.
Request you to please look into this issue.
Thank you,
-------------------------------------------------------------------------------------------------------
CC: Mandar Kulkarni, Vijay Siddha, Sumeet.Kolge, Jaideep Vinchurkar, Satya