Workterra Cobra/RetireeProject Type: business

Workterra Cobra/Retiree

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  1. Workterra Cobra/Retiree
  2. COBRET-1111

Albert and Dairesse Russell

    Details

    • Company:
      Karma

      Description

      QBs spouse is not showing enrolled in Medical, Dental or Vision.  Per WT she should be enrolled effective Nov 2019.  Per notes in CP only Spouse should be enrolled in Medical.  QBs spouse is available at 248-330-3276.  

       

      Spouse does have appointments starting tomorrow and is requesting a resolution before then.  She wanted to speak to Admin now but I explained the process and she will receive a call back.  

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          connie.puente Connie Puente (Inactive) added a comment -

          David Draghi please tell me, where do you see that the spouse is NOT enrolled??

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          connie.puente Connie Puente (Inactive) added a comment - David Draghi please tell me, where do you see that the spouse is NOT enrolled??
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          connie.puente Connie Puente (Inactive) added a comment -

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          connie.puente Connie Puente (Inactive) added a comment -
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          david.draghi David Draghi (Inactive) added a comment -

          I saw that the spouse is enrolled, she said the carriers are telling her that she is not.  I should not have mentioned that Per notes in CP only Spouse should be enrolled in Medical in the first comment, I knew that.

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          david.draghi David Draghi (Inactive) added a comment - I saw that the spouse is enrolled, she said the carriers are telling her that she is not.  I should not have mentioned that Per notes in CP only Spouse should be enrolled in Medical in the first comment, I knew that.
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          Samira.Foy@workterra.com Samira Foy (Inactive) added a comment - - edited

          EE's spouse gave a call back. She was expecting a phone call yesterday because she requested it. Aetna is letting her know that she is not enrolled benefits, although the images above show otherwise. She has a doctor's appointment on Friday and she would like this completed as soon as possible. 

          Thanks for your assistance in advance. 

          248-330-3276

           Connie Puente

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          Samira.Foy@workterra.com Samira Foy (Inactive) added a comment - - edited EE's spouse gave a call back. She was expecting a phone call yesterday because she requested it. Aetna is letting her know that she is not enrolled benefits, although the images above show otherwise. She has a doctor's appointment on Friday and she would like this completed as soon as possible.  Thanks for your assistance in advance.  248-330-3276   Connie Puente
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          connie.puente Connie Puente (Inactive) added a comment -

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          connie.puente Connie Puente (Inactive) added a comment -
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          connie.puente Connie Puente (Inactive) added a comment -

          Email / Jira sent to CE to check enrollment status.

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          connie.puente Connie Puente (Inactive) added a comment - Email / Jira sent to CE to check enrollment status.
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          kristi.smith Kristi Smith (Inactive) added a comment -

          Connie Puente The enrollment has been sent and received at the carrier.
          David Draghi Can you please advise why I was not assigned this ticket to assist you all in this matter? It was emailed to me by Connie last night for review. I am concerned because I could have addressed this 2 days ago when the member called. Let me know.

          Thank you.

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          kristi.smith Kristi Smith (Inactive) added a comment - Connie Puente The enrollment has been sent and received at the carrier. David Draghi Can you please advise why I was not assigned this ticket to assist you all in this matter? It was emailed to me by Connie last night for review. I am concerned because I could have addressed this 2 days ago when the member called. Let me know. Thank you.
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          david.draghi David Draghi (Inactive) added a comment -

          We have always historically sent all Jira tickets to admins directly, and we don't always know if/when a situation will require assistance from a CE.  

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          david.draghi David Draghi (Inactive) added a comment - We have always historically sent all Jira tickets to admins directly, and we don't always know if/when a situation will require assistance from a CE.  
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          Serene.Hwang@workterra.com Serene Hwang (Inactive) added a comment -

          Kristi Smith Hello, the QB called in stating that she called Aetna today and they are indicating that her coverage is non-existent and terminated out 10/31/2019. Is it possible to re-confirm the enrollment with Aetna?

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          Serene.Hwang@workterra.com Serene Hwang (Inactive) added a comment - Kristi Smith  Hello, the QB called in stating that she called Aetna today and they are indicating that her coverage is non-existent and terminated out 10/31/2019. Is it possible to re-confirm the enrollment with Aetna?
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          kristi.smith Kristi Smith (Inactive) added a comment -

          I just called Aetna . She confirmed they have her on COBRA for Medical, Dental, Vision and RX effective 11/1/19. The QB may not have provided the correct ID to them. Please make sure she is providing them her ID when she calls in which is W258577465 and her SSN. She can get a temp card online at www.aetna.com to download a temp ID and they have issued new cards to her. That confirmation # for a new ID card is 7262904553

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          kristi.smith Kristi Smith (Inactive) added a comment - I just called Aetna . She confirmed they have her on COBRA for Medical, Dental, Vision and RX effective 11/1/19. The QB may not have provided the correct ID to them. Please make sure she is providing them her ID when she calls in which is W258577465 and her SSN. She can get a temp card online at www.aetna.com to download a temp ID and they have issued new cards to her. That confirmation # for a new ID card is 7262904553
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          Serene.Hwang@workterra.com Serene Hwang (Inactive) added a comment -

          Contacted the QB provided her the information above in the VM. 

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          Serene.Hwang@workterra.com Serene Hwang (Inactive) added a comment - Contacted the QB provided her the information above in the VM. 
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          mikaela.mikolajcik Mikaela Mikolajcik (Inactive) added a comment -

          Thank you Kristi Smith!

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          mikaela.mikolajcik Mikaela Mikolajcik (Inactive) added a comment - Thank you Kristi Smith !

            People

            Assignee:
            david.draghi David Draghi (Inactive)
            Reporter:
            david.draghi David Draghi (Inactive)
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              Dates

              Created:
              Updated:
              Resolved: