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  1. Document Management System
  2. DMS-1373

DMS | HITT customer's PDF not editable on review and sign

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      HITT customer's PDF was not editable even with editable rights ( HITT Application.pdf ) and signature control not visible ( Drug and Alcohol Free Workplace 10-29-18.pdf )

        Attachments

        1. Drug and Alcohol Free Workplace 10-29-18.pdf
          118 kB
        2. DrugPreview.jpg
          DrugPreview.jpg
          211 kB
        3. DrugSignatureComponent.jpg
          DrugSignatureComponent.jpg
          215 kB
        4. DrugSubmited.jpg
          DrugSubmited.jpg
          248 kB
        5. HITT Application.pdf
          276 kB
        6. HITTSignatureComponent.jpg
          HITTSignatureComponent.jpg
          222 kB
        7. HITTSignatureSubmit.jpg
          HITTSignatureSubmit.jpg
          241 kB

          Issue Links

            Activity

            Hide
            ramya.tantry Ramya Tantry (Inactive) added a comment - - edited

            Editable issue of HITT Application.pdf: This PDF contained fields with 0 as font size and we apply the fonts of the PDF fields to the HTML overlay. As the font size was 0, it was giving an illusion that PDF is not editable. As a fix, we have inherited default font of the page if the font size is null.

            Sign Issue of Drug and Alcohol Free Workplace 10-29-18.pdf : The signature field contained field type as 'Sig' which indicates digital signature control. This field type was not handled for signature which resulted in normal textbox for sign.

            CC: Swapnil Pandhare,Rohan J Khandave

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - - edited Editable issue of HITT Application.pdf : This PDF contained fields with 0 as font size and we apply the fonts of the PDF fields to the HTML overlay. As the font size was 0, it was giving an illusion that PDF is not editable. As a fix, we have inherited default font of the page if the font size is null. Sign Issue of Drug and Alcohol Free Workplace 10-29-18.pdf : The signature field contained field type as 'Sig' which indicates digital signature control. This field type was not handled for signature which resulted in normal textbox for sign. CC: Swapnil Pandhare , Rohan J Khandave
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Hi Ramya Tantry,

            We have verified the signature control for the attached Document.
            We are able to sign and submit document.
            Its working fine
            PFA -

            Closing this ticket

            Thanks,
            Jayshree

            Priya Dhamande Hrishikesh Deshpande Satya

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Ramya Tantry , We have verified the signature control for the attached Document. We are able to sign and submit document. Its working fine PFA - Closing this ticket Thanks, Jayshree Priya Dhamande Hrishikesh Deshpande Satya

              People

              Assignee:
              ramya.tantry Ramya Tantry (Inactive)
              Reporter:
              ramya.tantry Ramya Tantry (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h
                  8h
                  Remaining:
                  Time Spent - 5.5h Remaining Estimate - 2.5h
                  2.5h
                  Logged:
                  Time Spent - 5.5h Remaining Estimate - 2.5h
                  5.5h