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  1. Document Management System
  2. DMS-1424

Candidate Signed Document confirmation - Email body not enough

    Details

    • Company:
      All Clients/Multiple Clients

      Description

      user is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. This looks suspicious that email is not coming from a legit source

       

      Upon clicking on View Entire message, then user is able to see the link

      The message appear on Inbox dosent look legit from CareerBuiler emails.

      There is a difference in Font which could make candidate suspect if it is coming from right sources.

       

      cc Shamooka Mohapatra / Swapnil Pandhare

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            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

            Hi Monika Demla,

            Please find below details:

            1) User is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped.

            We have checked this and found this showing only on Gmail  because it considers any emails with an HTML file size over 102 Kb to be too long. So it clips it and displays the message below at the cut-off point.

            We have removed unwanted css and html from 'Review and Sign' email template. Now this has been fixed on 'CB Internal Beta' company and global template. Now email receives without clipped.

             

            2) The message appear on Inbox doesn't look legit from CareerBuilder emails.

            When we sent an email, we pick from address of email template. The Review and Sign email template is configure with careerbuilder@dms.com from address for 'CB Internal Beta' company.

            We have changed from address careerbuilder@dms.com as CareerBuilder@dms.com on end user email template now it look like as below. Please confirm whether is fine.  

            Note: Require customization's done on 'CB Internal Beta' company.

            Please check and let us know if you face any issue.

            CC-Samir,Swapnil Pandhare,Rohan J Khandave,Priya Dhamande

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi Monika Demla , Please find below details: 1) User is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. We have checked this and found this showing only on Gmail  because it considers any emails with an HTML file size over 102 Kb to be too long. So it clips it and displays the message below at the cut-off point. We have removed unwanted css and html from 'Review and Sign' email template. Now this has been fixed on ' CB Internal Beta ' company and global template. Now email receives without clipped.   2) The message appear on Inbox doesn't look legit from CareerBuilder emails. When we sent an email, we pick from address of email template. The Review and Sign email template is configure with  careerbuilder@dms.com  from address for ' CB Internal Beta ' company. We have changed from address  careerbuilder@dms.com  as  CareerBuilder@dms.com  on end user email template now it look like as below. Please confirm whether is fine.   Note : Require customization's done on ' CB Internal Beta ' company. Please check and let us know if you face any issue. CC- Samir , Swapnil Pandhare , Rohan J Khandave , Priya Dhamande Thanks, Ganesh
            Hide
            Monika.Demla Monika Demla (Inactive) added a comment -

            1) perfect

             

            2) confirmed

            Thank you  

            Show
            Monika.Demla Monika Demla (Inactive) added a comment - 1) perfect   2) confirmed Thank you  

              People

              Assignee:
              Robert.Malony Robert Malony (Inactive)
              Reporter:
              Monika.Demla Monika Demla (Inactive)
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