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  1. Document Management System
  2. DMS-1424

Candidate Signed Document confirmation - Email body not enough

    Details

    • Company:
      All Clients/Multiple Clients

      Description

      user is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. This looks suspicious that email is not coming from a legit source

       

      Upon clicking on View Entire message, then user is able to see the link

      The message appear on Inbox dosent look legit from CareerBuiler emails.

      There is a difference in Font which could make candidate suspect if it is coming from right sources.

       

      cc Shamooka Mohapatra / Swapnil Pandhare

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            Monika.Demla Monika Demla (Inactive) created issue -
            Monika.Demla Monika Demla (Inactive) made changes -
            Field Original Value New Value
            Link This issue clones DMS-1423 [ DMS-1423 ]
            Monika.Demla Monika Demla (Inactive) made changes -
            Monika.Demla Monika Demla (Inactive) made changes -
            Monika.Demla Monika Demla (Inactive) made changes -
            Description If user is unable to map system feilds or make any changes due to edit, then a error message should appear that this forms is in use and you are not able to edit this template at the moment, what a user needs to do in order to edit this?

            !Screen Shot 2019-05-13 at 4.03.14 PM.png!

            cc [~Shamooka.Mohapatra] / [~swapnil.pandhare]
            user is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. This looks suspicious that email is not coming from a legit source

              !Screen Shot 2019-05-13 at 2.49.59 PM.png|width=344,height=532!

            Upon clicking on View Entire message, then user is able to see the link

            !Screen Shot 2019-05-13 at 6.03.34 PM.png|width=1720,height=908!

            cc [~Shamooka.Mohapatra] / [~swapnil.pandhare]
            Monika.Demla Monika Demla (Inactive) made changes -
            Monika.Demla Monika Demla (Inactive) made changes -
            Monika.Demla Monika Demla (Inactive) made changes -
            Description user is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. This looks suspicious that email is not coming from a legit source

              !Screen Shot 2019-05-13 at 2.49.59 PM.png|width=344,height=532!

            Upon clicking on View Entire message, then user is able to see the link

            !Screen Shot 2019-05-13 at 6.03.34 PM.png|width=1720,height=908!

            cc [~Shamooka.Mohapatra] / [~swapnil.pandhare]
            user is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. This looks suspicious that email is not coming from a legit source

              !Screen Shot 2019-05-13 at 2.49.59 PM.png|width=344,height=532!

            Upon clicking on View Entire message, then user is able to see the link

            !Screen Shot 2019-05-13 at 6.03.34 PM.png|width=349,height=184!

            The message appear on Inbox dosent look legit from CareerBuiler emails.

            !Screen Shot 2019-05-13 at 6.04.43 PM.png!

            There is a difference in Font which could make candidate suspect if it is coming from right sources.

            !Screen Shot 2019-05-13 at 6.07.02 PM.png|width=1509,height=225!

             

            cc [~Shamooka.Mohapatra] / [~swapnil.pandhare]
            Monika.Demla Monika Demla (Inactive) made changes -
            Assignee Monika Demla [ monika.demla ] Shamooka Mohapatra [ shamooka.mohapatra ]
            Monika.Demla Monika Demla (Inactive) made changes -
            Assignee Shamooka Mohapatra [ shamooka.mohapatra ] Samir [ samir ]
            samir Samir made changes -
            Assignee Samir [ samir ] Ganesh Sadawarte [ ganesh.sadawarte ]
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Status To Do [ 10000 ] In Progress [ 3 ]
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Attachment CareerBuilder Email Snap..png [ 107521 ]
            Hide
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment -

            Hi Monika Demla,

            Please find below details:

            1) User is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped.

            We have checked this and found this showing only on Gmail  because it considers any emails with an HTML file size over 102 Kb to be too long. So it clips it and displays the message below at the cut-off point.

            We have removed unwanted css and html from 'Review and Sign' email template. Now this has been fixed on 'CB Internal Beta' company and global template. Now email receives without clipped.

             

            2) The message appear on Inbox doesn't look legit from CareerBuilder emails.

            When we sent an email, we pick from address of email template. The Review and Sign email template is configure with careerbuilder@dms.com from address for 'CB Internal Beta' company.

            We have changed from address careerbuilder@dms.com as CareerBuilder@dms.com on end user email template now it look like as below. Please confirm whether is fine.  

            Note: Require customization's done on 'CB Internal Beta' company.

            Please check and let us know if you face any issue.

            CC-Samir,Swapnil Pandhare,Rohan J Khandave,Priya Dhamande

            Thanks,
            Ganesh

            Show
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - Hi Monika Demla , Please find below details: 1) User is not able to see enough information on Email send to user to Review and Sign Document. It only appears clipped. We have checked this and found this showing only on Gmail  because it considers any emails with an HTML file size over 102 Kb to be too long. So it clips it and displays the message below at the cut-off point. We have removed unwanted css and html from 'Review and Sign' email template. Now this has been fixed on ' CB Internal Beta ' company and global template. Now email receives without clipped.   2) The message appear on Inbox doesn't look legit from CareerBuilder emails. When we sent an email, we pick from address of email template. The Review and Sign email template is configure with  careerbuilder@dms.com  from address for ' CB Internal Beta ' company. We have changed from address  careerbuilder@dms.com  as  CareerBuilder@dms.com  on end user email template now it look like as below. Please confirm whether is fine.   Note : Require customization's done on ' CB Internal Beta ' company. Please check and let us know if you face any issue. CC- Samir , Swapnil Pandhare , Rohan J Khandave , Priya Dhamande Thanks, Ganesh
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Done [ 10001 ]
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Assignee Ganesh Sadawarte [ ganesh.sadawarte ] Monika Demla [ monika.demla ]
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Remaining Estimate 5h [ 18000 ] 1h [ 3600 ]
            Time Spent 4h [ 14400 ]
            Worklog Id 177927 [ 177927 ]
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ] 1h 20m [ 4800 ]
            Time Spent 4h [ 14400 ] 3h 40m [ 13200 ]
            Worklog Id 177927 [ 177927 ]
            Monika.Demla Monika Demla (Inactive) made changes -
            Hide
            Monika.Demla Monika Demla (Inactive) added a comment -

            1) perfect

             

            2) confirmed

            Thank you  

            Show
            Monika.Demla Monika Demla (Inactive) added a comment - 1) perfect   2) confirmed Thank you  
            Ganesh.sadawarte Ganesh Sadawarte (Inactive) logged work - 14/May/19 05:58 PM - edited
            • Time Spent:
              3h 40m
               
              <No comment>
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Assignee Monika Demla [ monika.demla ] Robert Malony [ robert.malony ]
            Transition Time In Source Status Execution Times
            Ganesh Sadawarte (Inactive) made transition -
            To Do In Progress
            5h 26m 1
            Ganesh Sadawarte (Inactive) made transition -
            In Progress Done
            5h 29m 1

              People

              Assignee:
              Robert.Malony Robert Malony (Inactive)
              Reporter:
              Monika.Demla Monika Demla (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 5h
                  5h
                  Remaining:
                  Time Spent - 3h 40m Remaining Estimate - 1h 20m
                  1h 20m
                  Logged:
                  Time Spent - 3h 40m Remaining Estimate - 1h 20m
                  3h 40m