-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
Sprint:
DMS - Fall Sprint 4, DMS - Fall Sprint 5, DMS - Fall Sprint 6
I was not able to download document on a Candidate side dashboard. This is working on Recruiter side dashboard where they can see all the forms signed but not on a candidate side.
Error - file not found.
when I click on Ok - It keeps spinning to loading and I cant do anything on that page.
{"report":{"apdex":1,"isInitial":true,"journeyId":"191aa7b3-c787-408e-a7fc-99d4f5839f98","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":681.6999998092651,"redirectCount":0,"resourceLoadedEnd":898.8999996185303,"resourceLoadedStart":90.19999980926514,"resourceTiming":[{"duration":169.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":90.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":90.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":259.5,"responseStart":0,"secureConnectionStart":0},{"duration":169.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":90.59999990463257,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":90.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":260,"responseStart":0,"secureConnectionStart":0},{"duration":169.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":90.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":90.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":260.09999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":169.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":90.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":90.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":260.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":169.2999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":91,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":91,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":260.2999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":178.09999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":91.2999997138977,"connectEnd":91.2999997138977,"connectStart":91.2999997138977,"domainLookupEnd":91.2999997138977,"domainLookupStart":91.2999997138977,"fetchStart":91.2999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":91.2999997138977,"responseEnd":269.3999996185303,"responseStart":269.3999996185303,"secureConnectionStart":91.2999997138977},{"duration":225.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":91.39999961853027,"connectEnd":91.39999961853027,"connectStart":91.39999961853027,"domainLookupEnd":91.39999961853027,"domainLookupStart":91.39999961853027,"fetchStart":91.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":91.39999961853027,"responseEnd":317.19999980926514,"responseStart":317.19999980926514,"secureConnectionStart":91.39999961853027},{"duration":229,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":91.59999990463257,"connectEnd":91.59999990463257,"connectStart":91.59999990463257,"domainLookupEnd":91.59999990463257,"domainLookupStart":91.59999990463257,"fetchStart":91.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":91.59999990463257,"responseEnd":320.59999990463257,"responseStart":320.59999990463257,"secureConnectionStart":91.59999990463257},{"duration":229.40000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":91.69999980926514,"connectEnd":91.69999980926514,"connectStart":91.69999980926514,"domainLookupEnd":91.69999980926514,"domainLookupStart":91.69999980926514,"fetchStart":91.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":91.69999980926514,"responseEnd":321.09999990463257,"responseStart":321.09999990463257,"secureConnectionStart":91.69999980926514},{"duration":229.7000002861023,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":91.89999961853027,"connectEnd":91.89999961853027,"connectStart":91.89999961853027,"domainLookupEnd":91.89999961853027,"domainLookupStart":91.89999961853027,"fetchStart":91.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":91.89999961853027,"responseEnd":321.59999990463257,"responseStart":321.59999990463257,"secureConnectionStart":91.89999961853027},{"duration":229.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":92.09999990463257,"connectEnd":92.09999990463257,"connectStart":92.09999990463257,"domainLookupEnd":92.09999990463257,"domainLookupStart":92.09999990463257,"fetchStart":92.09999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":92.09999990463257,"responseEnd":322,"responseStart":322,"secureConnectionStart":92.09999990463257},{"duration":230.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":92.19999980926514,"connectEnd":92.19999980926514,"connectStart":92.19999980926514,"domainLookupEnd":92.19999980926514,"domainLookupStart":92.19999980926514,"fetchStart":92.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":92.19999980926514,"responseEnd":322.3999996185303,"responseStart":322.3999996185303,"secureConnectionStart":92.19999980926514},{"duration":324.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":92.39999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":92.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":416.7999997138977,"responseStart":0,"secureConnectionStart":0},{"duration":230.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":92.59999990463257,"connectEnd":92.59999990463257,"connectStart":92.59999990463257,"domainLookupEnd":92.59999990463257,"domainLookupStart":92.59999990463257,"fetchStart":92.59999990463257,"redirectEnd":0,"redirectStart":0,"requestStart":92.59999990463257,"responseEnd":322.7999997138977,"responseStart":322.7999997138977,"secureConnectionStart":92.59999990463257},{"duration":324.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":92.7999997138977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":92.7999997138977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":417.09999990463257,"responseStart":0,"secureConnectionStart":0},{"duration":230.60000038146973,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":92.89999961853027,"connectEnd":92.89999961853027,"connectStart":92.89999961853027,"domainLookupEnd":92.89999961853027,"domainLookupStart":92.89999961853027,"fetchStart":92.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":92.89999961853027,"responseEnd":323.5,"responseStart":323.5,"secureConnectionStart":92.89999961853027},{"duration":379.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":94,"connectEnd":94,"connectStart":94,"domainLookupEnd":94,"domainLookupStart":94,"fetchStart":94,"redirectEnd":0,"redirectStart":0,"requestStart":94,"responseEnd":473.8999996185303,"responseStart":473.8999996185303,"secureConnectionStart":94},{"duration":12.5,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":429.5,"connectEnd":429.5,"connectStart":429.5,"domainLookupEnd":429.5,"domainLookupStart":429.5,"fetchStart":429.5,"redirectEnd":0,"redirectStart":0,"requestStart":429.5,"responseEnd":442,"responseStart":442,"secureConnectionStart":429.5}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":8,"responseStart":84,"responseEnd":87,"domLoading":88,"domInteractive":911,"domContentLoadedEventStart":911,"domContentLoadedEventEnd":971,"domComplete":1303,"loadEventStart":1303,"loadEventEnd":1307,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"e7c7216d7c0463","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":47,"dbReadsTimeInMs":3,"dbConnsTimeInMs":4,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Jayshree Nagpure (Inactive)
added a comment - Verified the download functionality for Review and Sign page
Login - Candidate
Download issue is now fixed.
Verified for Text, html and PDF document
closing this ticket
Thanks,
Jayshree
Priya Dhamande 
Hi Monika Demla
Can you please share your credentials to check this issue? Because I'm not able to reproduce it.
Thanks
Narendra