-
Type:
Bug
-
Status:
Done
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
Environment: production
Page: Review and Sign
Issue: Post comments displaying error
Steps:
1. Add comments
2. Click Post comments button
3. System unable to post comments
Refer screen capture.
Sachin Hingole Rohan J Khandave Ganesh Sadawarte
{"report":{"apdex":1,"isInitial":true,"journeyId":"6f611057-c5ab-4bc0-861d-c1f9d382380c","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":994.2000007629395,"redirectCount":0,"resourceLoadedEnd":1072.2000007629395,"resourceLoadedStart":257.9000005722046,"resourceTiming":[{"duration":220.5,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":257.9000005722046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":257.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":478.4000005722046,"responseStart":0,"secureConnectionStart":0},{"duration":220.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":258.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":258.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":479.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":220.89999961853027,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":258.4000005722046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":258.4000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":479.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":221.19999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":258.6000003814697,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":258.6000003814697,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":479.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":222.5999994277954,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":258.9000005722046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":258.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":481.5,"responseStart":0,"secureConnectionStart":0},{"duration":292.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":259,"connectEnd":259,"connectStart":259,"domainLookupEnd":259,"domainLookupStart":259,"fetchStart":259,"redirectEnd":0,"redirectStart":0,"requestStart":259,"responseEnd":551.8000001907349,"responseStart":551.8000001907349,"secureConnectionStart":259},{"duration":355.29999923706055,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":259.20000076293945,"connectEnd":259.20000076293945,"connectStart":259.20000076293945,"domainLookupEnd":259.20000076293945,"domainLookupStart":259.20000076293945,"fetchStart":259.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":259.20000076293945,"responseEnd":614.5,"responseStart":614.5,"secureConnectionStart":259.20000076293945},{"duration":358.0999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":259.4000005722046,"connectEnd":259.4000005722046,"connectStart":259.4000005722046,"domainLookupEnd":259.4000005722046,"domainLookupStart":259.4000005722046,"fetchStart":259.4000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":259.4000005722046,"responseEnd":617.5,"responseStart":617.5,"secureConnectionStart":259.4000005722046},{"duration":358.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":259.6000003814697,"connectEnd":259.6000003814697,"connectStart":259.6000003814697,"domainLookupEnd":259.6000003814697,"domainLookupStart":259.6000003814697,"fetchStart":259.6000003814697,"redirectEnd":0,"redirectStart":0,"requestStart":259.6000003814697,"responseEnd":617.9000005722046,"responseStart":617.9000005722046,"secureConnectionStart":259.6000003814697},{"duration":358.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":259.80000019073486,"connectEnd":259.80000019073486,"connectStart":259.80000019073486,"domainLookupEnd":259.80000019073486,"domainLookupStart":259.80000019073486,"fetchStart":259.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":259.80000019073486,"responseEnd":618.3000001907349,"responseStart":618.3000001907349,"secureConnectionStart":259.80000019073486},{"duration":358.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":259.9000005722046,"connectEnd":259.9000005722046,"connectStart":259.9000005722046,"domainLookupEnd":259.9000005722046,"domainLookupStart":259.9000005722046,"fetchStart":259.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":259.9000005722046,"responseEnd":618.6000003814697,"responseStart":618.6000003814697,"secureConnectionStart":259.9000005722046},{"duration":358.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":260.1000003814697,"connectEnd":260.1000003814697,"connectStart":260.1000003814697,"domainLookupEnd":260.1000003814697,"domainLookupStart":260.1000003814697,"fetchStart":260.1000003814697,"redirectEnd":0,"redirectStart":0,"requestStart":260.1000003814697,"responseEnd":619,"responseStart":619,"secureConnectionStart":260.1000003814697},{"duration":444.8999996185303,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":260.20000076293945,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":260.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":705.1000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":359,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/9b4bc78b7cc5c86b31ff012e5c329c28/shortcuts.js?context=issuenavigation&context=issueaction","startTime":260.4000005722046,"connectEnd":260.4000005722046,"connectStart":260.4000005722046,"domainLookupEnd":260.4000005722046,"domainLookupStart":260.4000005722046,"fetchStart":260.4000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":260.4000005722046,"responseEnd":619.4000005722046,"responseStart":619.4000005722046,"secureConnectionStart":260.4000005722046},{"duration":444.6000003814697,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":260.6000003814697,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":260.6000003814697,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":705.2000007629395,"responseStart":0,"secureConnectionStart":0},{"duration":359.29999923706055,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":260.70000076293945,"connectEnd":260.70000076293945,"connectStart":260.70000076293945,"domainLookupEnd":260.70000076293945,"domainLookupStart":260.70000076293945,"fetchStart":260.70000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":260.70000076293945,"responseEnd":620,"responseStart":620,"secureConnectionStart":260.70000076293945},{"duration":663.8000001907349,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":262.30000019073486,"connectEnd":262.30000019073486,"connectStart":262.30000019073486,"domainLookupEnd":262.30000019073486,"domainLookupStart":262.30000019073486,"fetchStart":262.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":262.30000019073486,"responseEnd":926.1000003814697,"responseStart":926.1000003814697,"secureConnectionStart":262.30000019073486},{"duration":664.1999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":262.30000019073486,"connectEnd":262.30000019073486,"connectStart":262.30000019073486,"domainLookupEnd":262.30000019073486,"domainLookupStart":262.30000019073486,"fetchStart":262.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":262.30000019073486,"responseEnd":926.5,"responseStart":926.5,"secureConnectionStart":262.30000019073486},{"duration":127.69999980926514,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":726.9000005722046,"connectEnd":726.9000005722046,"connectStart":726.9000005722046,"domainLookupEnd":726.9000005722046,"domainLookupStart":726.9000005722046,"fetchStart":726.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":726.9000005722046,"responseEnd":854.6000003814697,"responseStart":854.6000003814697,"secureConnectionStart":726.9000005722046}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":170,"responseStart":246,"responseEnd":250,"domLoading":255,"domInteractive":1120,"domContentLoadedEventStart":1121,"domContentLoadedEventEnd":1185,"domComplete":1377,"loadEventStart":1377,"loadEventEnd":1380,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"96b0325b524ad5","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":5,"dbConnsTimeInMs":6,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Ramya Tantry (Inactive)
added a comment - Hi Priya Dhamande ,
The error occurred due to database table constraint fail :
MySql.Data.MySqlClient.MySqlException: Cannot add or update a child row: a foreign key constraint fails (`dms_prod`.`useruploadpostcomment`, CONSTRAINT `FK_PersonID` FOREIGN KEY (`PersonID`) REFERENCES `dms_master`.`person` (`id`))
Preprod's person table was getting referenced for Prod's useruploadpostcomment table.
This issue was only on production and has been corrected.
Please verify the scenario.
CC: Rohan J Khandave , Ganesh Sadawarte , Samir 
Please check this