-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
Sprint:
DMS - Fall Sprint 6, DMS - Fall Sprint 7
Environment: Preprod
Login: Admin
Browser: FF and Chrome
Seps:
1. Admin Login
2. Send Forms > Select HTML template
3. Update details > Preview
Error
Refer screen capture.
{"report":{"apdex":1,"isInitial":true,"journeyId":"2af616ad-c94b-484b-a15e-608d7d58c05b","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":679.6999998092651,"redirectCount":0,"resourceLoadedEnd":547.5999994277954,"resourceLoadedStart":137.69999980926514,"resourceTiming":[{"duration":15.100000381469727,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":137.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":137.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":152.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":15.40000057220459,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":137.89999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":137.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":153.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":15.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":138.0999994277954,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":138.0999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":153.89999961853027,"responseStart":0,"secureConnectionStart":0},{"duration":26.09999942779541,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":138.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":138.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":164.39999961853027,"responseStart":0,"secureConnectionStart":0},{"duration":28,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":138.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":138.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":166.5,"responseStart":0,"secureConnectionStart":0},{"duration":77.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":138.80000019073486,"connectEnd":138.80000019073486,"connectStart":138.80000019073486,"domainLookupEnd":138.80000019073486,"domainLookupStart":138.80000019073486,"fetchStart":138.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":138.80000019073486,"responseEnd":216.5,"responseStart":216.5,"secureConnectionStart":138.80000019073486},{"duration":131.9000005722046,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":138.89999961853027,"connectEnd":138.89999961853027,"connectStart":138.89999961853027,"domainLookupEnd":138.89999961853027,"domainLookupStart":138.89999961853027,"fetchStart":138.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":138.89999961853027,"responseEnd":270.80000019073486,"responseStart":270.80000019073486,"secureConnectionStart":138.89999961853027},{"duration":135,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":139.0999994277954,"connectEnd":139.0999994277954,"connectStart":139.0999994277954,"domainLookupEnd":139.0999994277954,"domainLookupStart":139.0999994277954,"fetchStart":139.0999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":139.0999994277954,"responseEnd":274.0999994277954,"responseStart":274.0999994277954,"secureConnectionStart":139.0999994277954},{"duration":135.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":139.19999980926514,"connectEnd":139.19999980926514,"connectStart":139.19999980926514,"domainLookupEnd":139.19999980926514,"domainLookupStart":139.19999980926514,"fetchStart":139.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":139.19999980926514,"responseEnd":274.5,"responseStart":274.5,"secureConnectionStart":139.19999980926514},{"duration":135.5,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":139.5,"connectEnd":139.5,"connectStart":139.5,"domainLookupEnd":139.5,"domainLookupStart":139.5,"fetchStart":139.5,"redirectEnd":0,"redirectStart":0,"requestStart":139.5,"responseEnd":275,"responseStart":275,"secureConnectionStart":139.5},{"duration":135.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":139.5999994277954,"connectEnd":139.5999994277954,"connectStart":139.5999994277954,"domainLookupEnd":139.5999994277954,"domainLookupStart":139.5999994277954,"fetchStart":139.5999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":139.5999994277954,"responseEnd":275.3999996185303,"responseStart":275.3999996185303,"secureConnectionStart":139.5999994277954},{"duration":136.0999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":139.80000019073486,"connectEnd":139.80000019073486,"connectStart":139.80000019073486,"domainLookupEnd":139.80000019073486,"domainLookupStart":139.80000019073486,"fetchStart":139.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":139.80000019073486,"responseEnd":275.8999996185303,"responseStart":275.8999996185303,"secureConnectionStart":139.80000019073486},{"duration":219.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":140,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":140,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":359.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":136.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/9b4bc78b7cc5c86b31ff012e5c329c28/shortcuts.js?context=issuenavigation&context=issueaction","startTime":140.19999980926514,"connectEnd":140.19999980926514,"connectStart":140.19999980926514,"domainLookupEnd":140.19999980926514,"domainLookupStart":140.19999980926514,"fetchStart":140.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":140.19999980926514,"responseEnd":276.5,"responseStart":276.5,"secureConnectionStart":140.19999980926514},{"duration":219.4000005722046,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":140.39999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":140.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":359.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":136.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":140.5,"connectEnd":140.5,"connectStart":140.5,"domainLookupEnd":140.5,"domainLookupStart":140.5,"fetchStart":140.5,"redirectEnd":0,"redirectStart":0,"requestStart":140.5,"responseEnd":277.19999980926514,"responseStart":277.19999980926514,"secureConnectionStart":140.5},{"duration":405.5999994277954,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":141.5,"connectEnd":141.5,"connectStart":141.5,"domainLookupEnd":141.5,"domainLookupStart":141.5,"fetchStart":141.5,"redirectEnd":0,"redirectStart":0,"requestStart":141.5,"responseEnd":547.0999994277954,"responseStart":547.0999994277954,"secureConnectionStart":141.5},{"duration":406,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":141.5999994277954,"connectEnd":141.5999994277954,"connectStart":141.5999994277954,"domainLookupEnd":141.5999994277954,"domainLookupStart":141.5999994277954,"fetchStart":141.5999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":141.5999994277954,"responseEnd":547.5999994277954,"responseStart":547.5999994277954,"secureConnectionStart":141.5999994277954},{"duration":136.19999980926514,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":380.30000019073486,"connectEnd":380.30000019073486,"connectStart":380.30000019073486,"domainLookupEnd":380.30000019073486,"domainLookupStart":380.30000019073486,"fetchStart":380.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":380.30000019073486,"responseEnd":516.5,"responseStart":516.5,"secureConnectionStart":380.30000019073486}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":57,"responseStart":129,"responseEnd":130,"domLoading":135,"domInteractive":741,"domContentLoadedEventStart":741,"domContentLoadedEventEnd":804,"domComplete":1038,"loadEventStart":1038,"loadEventEnd":1042,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"d2c4a824f12610","effectiveType":"4g","downlink":9.5,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":3,"dbConnsTimeInMs":4,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Priya Dhamande,
Could you please provide more below details.