-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
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Sprint:
DMS - Fall Sprint 8
Environment: Preprod
Login: Candidate
Browser: FF and Chrome
Steps;
1. Email received
2. Click Link
3. review and Sign > Select PDF template
4. Sign > Submit
5. Error
Expected: Submit successful popup should appear
Actual: Blank popup appearing.
Refer screen capture.
Sachin Hingole Hrishikesh Deshpande Rohan J Khandave Narendra Kumar
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Hi Priya Dhamande,
This issue is not reproducible.
PFA Screenshot:

Please check and let me know if there is any specific scenario.
CC: Rohan J Khandave,Ganesh Sadawarte