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Type:
Bug
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Status: Done
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: Enhancements - Fall
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Labels:None
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Company:All Clients/Multiple Clients
Environment: Preprod
Login: Admin Candidate
Browser: FF and Chrome
Steps:
1. Admin Login
2. Send Forms
3. PDF template > Update details
4. Preview
Refer screen capture.
Sachin Hingole Hrishikesh Deshpande Rohan J Khandave Samir
Issue replicating for ID: CBATADMIN@harbingergroup.com
Working as expected for TEXT and HTML docuement.
Priya Dhamande, Is it happening with a particular template? I tried with 'PDFBAT08072019_Post' and it's working fine for this.
Harshveer Singh (Inactive)
added a comment - Priya Dhamande , Is it happening with a particular template? I tried with 'PDFBAT08072019_Post' and it's working fine for this. Hi Harshveer Singh,
Please find below details on this. I did analysis on this.
Note: This issue is only occurring on production environment
Steps to reproduce issue.
- Send form to candidate who don't have any sign.
- On candidate - review & sign page - Singed document. This will throw error while saving. Due to pdf service time out issue
- After this if you try to send any pdf document to that person it will not load.
As per error log its shows pdf service time out issue.
Please check if this issue still there?
Thanks,
Ganesh
Environment: Production
Login: Admin and Candidate
Browser: FF and Chrome
Template: BAT_PDF_08082019_Edit
Points covered:
1. Preview document for new candidate
2. Preview document for existing candidate
3. Review and Sign existing candidate
4. Review and Sign new candidate
Mentioned scenarios worked as expected. So, marking jira done.
Samir Rohan J Khandave Ganesh Sadawarte Sachin Hingole Hrishikesh Deshpande
DMS PDF Service has stopped ,Due to which it not working.