Environment: Production
Login: Admin and Candidate
Browser: FF and Chrome
Template: BAT_PDF_08082019_Edit

Points covered:
1. Preview document for new candidate
2. Preview document for existing candidate
3. Review and Sign existing candidate
4. Review and Sign new candidate

Mentioned scenarios worked as expected. So, marking jira done.
Samir Rohan J Khandave Ganesh Sadawarte Sachin Hingole Hrishikesh Deshpande

Hi Harshveer Singh,

Please find below details on this. I did analysis on this.

Note: This issue is only occurring on production environment

Steps to reproduce issue.

• Send form to candidate who don't have any sign.
• On candidate - review & sign page - Singed document. This will throw error while saving. Due to pdf service time out issue
• After this if you try to send any pdf document to that person it will not load.

As per error log its shows pdf service time out issue.

Please check if this issue still there?

CC-Samir,Priya Dhamande

Thanks,
Ganesh

Priya Dhamande, Is it happening with a particular template? I tried with 'PDFBAT08072019_Post' and it's working fine for this.

Issue replicating for ID: CBATADMIN@harbingergroup.com

Working as expected for TEXT and HTML docuement.

Sachin Hingole Hrishikesh Deshpande Samir Rohan J Khandave

DMS PDF Service has stopped ,Due to which it not working.