Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-1920

CBHR Superadmin access to DMS failing

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      All Clients/Multiple Clients

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        ramya.tantry Ramya Tantry (Inactive) added a comment -

        Hi Samir,

        Concern: Katie Hathway and Kristine Mcdonald users getting error on template page access.

        Cause: In DMS, user Kristine Mcdonald has been deleted on '04/17/2019' and login has been disabled. Hence for her link "User cant be verified" message is shown.
        For Katie Hathway, there are two user logins out of which one is deleted on '04/17/2019' and other is active. In case if she is accessing the link with deleted user account, she will get above message. To check the permissions for her other user login, we need AccountDID details.

        Correction: With active user logins, user can access the links successfully.

        CC : Rohan J Khandave 

         

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        ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Samir , Concern : Katie Hathway and Kristine Mcdonald users getting error on template page access. Cause : In DMS, user  Kristine Mcdonald has been deleted on '04/17/2019' and login has been disabled. Hence for her link "User cant be verified" message is shown. For Katie Hathway , there are two user logins out of which one is deleted on '04/17/2019' and other is active . In case if she is accessing the link with deleted user account, she will get above message. To check the permissions for her other user login, we need AccountDID details. Correction : With active user logins, user can access the links successfully. CC : Rohan J Khandave    
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        Amrendra Amrendra Kumar (Inactive) added a comment -

        Katie Hathaway <Katie.Hathaway@careerbuilder.com>
        Kristin Mcdonald <Kristin.Mcdonald@careerbuilder.com>

        AccountDID: AKD3PK619G7BM6056N6

        Can you please ensure, access to these 2 users are restored?

        CC: Ramya Tantry, Rohan J Khandave, Samir

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        Amrendra Amrendra Kumar (Inactive) added a comment - Katie Hathaway <Katie.Hathaway@careerbuilder.com> Kristin Mcdonald <Kristin.Mcdonald@careerbuilder.com> AccountDID: AKD3PK619G7BM6056N6 Can you please ensure, access to these 2 users are restored? CC: Ramya Tantry , Rohan J Khandave , Samir
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        ramya.tantry Ramya Tantry (Inactive) added a comment -

        Hi Amrendra Kumar,

        Above mentioned users have been restored and access to the mentioned AccountDID have been given to these users.

        CC:Rohan J Khandave,Samir

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        ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Amrendra Kumar , Above mentioned users have been restored and access to the mentioned AccountDID have been given to these users. CC: Rohan J Khandave , Samir
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        Amrendra Amrendra Kumar (Inactive) added a comment - - edited

        Thank you, Ramya Tantry, Rohan J Khandave, Samir.

        Can you please also see, if any correction is needed to avoid similar scenario in future?

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        Amrendra Amrendra Kumar (Inactive) added a comment - - edited Thank you, Ramya Tantry , Rohan J Khandave , Samir . Can you please also see, if any correction is needed to avoid similar scenario in future?
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        rohan.khandave Rohan J Khandave (Inactive) added a comment -

        Hello Amrendra Kumar,

        As per current implementation we only have DELETE user API. To avoid such scenarios & back-end data correction , need new API to re-activate user again & update company rights for user. So company access can be added / removed.

        Let me know your views for same.

        Thanks,
        RohanK

        CC – Samir , Ramya Tantry

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        rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Amrendra Kumar , As per current implementation we only have DELETE user API. To avoid such scenarios & back-end data correction , need new API to re-activate user again & update company rights for user. So company access can be added / removed. Let me know your views for same. Thanks, RohanK CC – Samir , Ramya Tantry
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        Amrendra Amrendra Kumar (Inactive) added a comment -

        Rohan J Khandave, I think we need to run this through PM to understand the priority and frequency of usecase.

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        Amrendra Amrendra Kumar (Inactive) added a comment - Rohan J Khandave , I think we need to run this through PM to understand the priority and frequency of usecase.

          People

          Assignee:
          samir Samir
          Reporter:
          ramya.tantry Ramya Tantry (Inactive)
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            Dates

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            Updated:
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              Time Tracking

              Estimated:
              Original Estimate - 6h
              6h
              Remaining:
              Time Spent - 3.5h Remaining Estimate - 2.5h
              2.5h
              Logged:
              Time Spent - 3.5h Remaining Estimate - 2.5h
              3.5h