Document Management SystemProject Type: software

Document Management System

Uploaded image for project: 'Document Management System'
  1. Document Management System
  2. DMS-1936

CBAT Not receiving emails on "3two3two@gmail.com"

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      I have created a new candidate with an email address 3two3two@gmail.com & tried to send adhoc documents five times.

      I am not receiving emails.

        Attachments

          Issue Links

          relates to

          New Feature - A new feature of the product, which has yet to be developed. DMS-1706 CBAT: Candidate email address update

          • High - Serious problem that could block progress.
          • In QA Testing

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Harshveer Singh,

            Please look into this. As per shamooka emails are not getting delivered to respective email address.

            Thanks,
            RohanK

            CC – Samir

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Harshveer Singh , Please look into this. As per shamooka emails are not getting delivered to respective email address. Thanks, RohanK CC – Samir
            Hide
            Permalink
            harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

            Shamooka Mohapatra, I see record for two emails being sent from system, and SendGrid has notified back with 'Delivered' event, which means it should have reached user's inbox. Can you please check spam folder if it landed there?

            And is it happening for only this email address, or for other's as well?

            Show
            harshveer.singh Harshveer Singh (Inactive) added a comment - - edited Shamooka Mohapatra , I see record for two emails being sent from system, and SendGrid has notified back with 'Delivered' event, which means it should have reached user's inbox. Can you please check spam folder if it landed there? And is it happening for only this email address, or for other's as well?
            Hide
            Permalink
            rohan.khandave Rohan J Khandave (Inactive) added a comment -

            Hello Harshveer Singh,

            As per discussion with shamooka , mail are delivered into spam instead of inbox.

            Thanks,
            RohanK

            CC – Shamooka Mohapatra , Samir

            Show
            rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Harshveer Singh , As per discussion with shamooka , mail are delivered into spam instead of inbox. Thanks, RohanK CC – Shamooka Mohapatra , Samir
            Hide
            Permalink
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - - edited

            Hello Rohan J Khandave ,

            Any update on this?

             

            cc: Samir , Amrendra Kumar

             

            Show
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - - edited Hello Rohan J Khandave , Any update on this?   cc: Samir  , Amrendra Kumar  
            Hide
            Permalink
            harshveer.singh Harshveer Singh (Inactive) added a comment -

            Hi Shamooka Mohapatra, we are observing some of the emails sent from communication service itself are ending up in Spam folder. We are investigating this issue. Separate ticket for this issue is there DMS-1963

            Samir Amrendra Kumar

            Show
            harshveer.singh Harshveer Singh (Inactive) added a comment - Hi Shamooka Mohapatra , we are observing some of the emails sent from communication service itself are ending up in Spam folder. We are investigating this issue. Separate ticket for this issue is there  DMS-1963 Samir Amrendra Kumar
            Hide
            Permalink
            narendra.kumar Narendra Kumar added a comment -

            Hi Prateek

            Please check this issue again, if it is fixed or not.

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Prateek Please check this issue again, if it is fixed or not.
            Hide
            Permalink
            PrateekS Prateek added a comment -

            Hi Narendra Kumar

            We have verified this and found mails are getting into inbox of 3two3two@gmail.com

            Thanks
            Prateek

            Show
            PrateekS Prateek added a comment - Hi Narendra Kumar We have verified this and found mails are getting into inbox of 3two3two@gmail.com Thanks Prateek

              People

              Assignee:
              PrateekS Prateek
              Reporter:
              Shamooka.Mohapatra Shamooka Mohapatra (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h
                  8h
                  Remaining:
                  Time Spent - 1.5h Remaining Estimate - 6.5h
                  6.5h
                  Logged:
                  Time Spent - 1.5h Remaining Estimate - 6.5h
                  1.5h