Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-1999

DMS Gives files not Found error when navigated to generated document URL

    Details

    • Type: New Feature
    • Status: Done
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: Winter 2020 CBES Integration
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      DMS Gives files not Found error when navigated to generated document URL.

       

      Please check video attached for more details .

        Attachments

        1. image-2019-11-08-12-27-51-059.png
          27 kB
          Nishant.Kondapaneni
        2. Cyprus.webm
          9.05 MB
          Nishant.Kondapaneni
        3. DMS-1999_Fixed_Prod.jpg
          143 kB
          Utkarsh.Katiyar

          Activity

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          6 older comments
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          NishantK Nishant.Kondapaneni (Inactive) added a comment -

          This is not working again for multiple documents . 

           

           

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          NishantK Nishant.Kondapaneni (Inactive) added a comment - This is not working again for multiple documents .     
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          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

          There have gone multiple fixes for templates, haven't observed this error for long time, can you please validate if for any other template you get this error?

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited There have gone multiple fixes for templates, haven't observed this error for long time, can you please validate if for any other template you get this error?
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          PrateekS Prateek added a comment -

          Hi Harshveer Singh

          Please provide details for QA verification.

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          PrateekS Prateek added a comment - Hi Harshveer Singh Please provide details for QA verification.
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          harshveer.singh Harshveer Singh (Inactive) added a comment -

          Prateek, This was issue with specific data for CBES template. To verify functionality, you can generate new document and check if that document is loading successfully using link sent in email.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - Prateek , This was issue with specific data for CBES template. To verify functionality, you can generate new document and check if that document is loading successfully using link sent in email.
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          UtkarshK Utkarsh.Katiyar (Inactive) added a comment - - edited

          Hi,

          The issue is tested & working fine on Prod.

          Created the new template & also used the old one, both are loading successfully when clicked from the URL received in the mail.

          Company: CBES

          New Template: PDF_21Apr

          Old Template: CB Offer Letter

          Steps:

          1. Created a new pdf template.
          2. Mailed the template from the Send Forms.
          3. An URL has received in the email.
          4. Click the URL, the user profile will open.
          5. Click on the Review & Sign button of the New PDF document.
          6. The document is opening successfully.
          7. Now, select any old template & send it to the user from Send Forms.
          8. Click the URL received in the mail.
          9. Open the document by clicking the Review & Sign button of the document.
          10. The document is loading successfully.

          Please find the attached screenshot,

          Thanks & Regards,

          Utkarsh Katiyar

          Show
          UtkarshK Utkarsh.Katiyar (Inactive) added a comment - - edited Hi, The issue is tested & working fine on Prod. Created the new template & also used the old one, both are loading successfully when clicked from the URL received in the mail. Company:  CBES New Template: PDF_21Apr Old Template:  CB Offer Letter Steps: Created a new pdf template. Mailed the template from the Send Forms. An URL has received in the email. Click the URL, the user profile will open. Click on the Review & Sign button of the New PDF document. The document is opening successfully. Now, select any old template & send it to the user from Send Forms. Click the URL received in the mail. Open the document by clicking the Review & Sign button of the document. The document is loading successfully. Please find the attached screenshot, Thanks & Regards, Utkarsh Katiyar

            People

            Assignee:
            UtkarshK Utkarsh.Katiyar (Inactive)
            Reporter:
            NishantK Nishant.Kondapaneni (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 16h
                16h
                Remaining:
                Time Spent - 8.5h Remaining Estimate - 7.5h
                7.5h
                Logged:
                Time Spent - 8.5h Remaining Estimate - 7.5h
                8.5h