Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-1999

DMS Gives files not Found error when navigated to generated document URL

    Details

    • Type: New Feature
    • Status: Done
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: Winter 2020 CBES Integration
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      DMS Gives files not Found error when navigated to generated document URL.

       

      Please check video attached for more details .

        Attachments

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          NishantK Nishant.Kondapaneni (Inactive) created issue -
          NishantK Nishant.Kondapaneni (Inactive) made changes -
          Field Original Value New Value
          Assignee Samir [ samir ] Harshveer Singh [ harshveer.singh ]
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          NishantK Nishant.Kondapaneni (Inactive) added a comment -

          Relates to below tickets on CBES. 

          https://careerbuilder.atlassian.net/browse/CBESCD-849

          https://careerbuilder.atlassian.net/browse/CBESCD-1138

           

          Show
          NishantK Nishant.Kondapaneni (Inactive) added a comment - Relates to below tickets on CBES.  https://careerbuilder.atlassian.net/browse/CBESCD-849 https://careerbuilder.atlassian.net/browse/CBESCD-1138  
          samir Samir made changes -
          Sprint Winter-2020 Sprint 3 [ 185 ]
          shashikant.mishra ShashiKant Mishra (Inactive) made changes -
          Remaining Estimate 16h [ 57600 ]
          Original Estimate 16h [ 57600 ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status To Do [ 10000 ] In QA Testing [ 11901 ]
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          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

          Nishant.Kondapaneni, This is fixed, can you please check and update from your side?

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited Nishant.Kondapaneni , This is fixed, can you please check and update from your side?
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Nishant.Kondapaneni [ nishantk ]
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          NishantK Nishant.Kondapaneni (Inactive) added a comment - - edited

          Harshveer Singh , 

          This is still happening for one of the forms . 

          Request URL :

          https://dmsapistage.workterra.net/api/FileUpload/DownloadFileByFileName/3/UKRAINE%20ICRIM_1564478127054.html/107?0=3&1=/&2=U&3=K&4=R&5=A&6=I&7=N&8=E&9=%20&10=I&11=C&12=R&13=I&14=M&15=_&16=1&17=5&18=6&19=4&20=4&21=7&22=8&23=1&24=2&25=7&26=0&27=5&28=4&29=.&30=h&31=t&32=m&33=l&34=/&35=1&36=0&37=7

           

          Response : 

          { "status": "error", "message": "File not found: UKRAINE ICRIM_1564478127054.html .", "errorLevel1": "Error", "code": 400, "description": "File not found: UKRAINE ICRIM_1564478127054.html ." }

           

          and for another form which has alias id as "UKR_IEDU" throws an error unhanded exception with response :

          {    "docTemplateIds": "No valid document template found for provided form alias/template ids.",   "invalidTemplate": "Document template not found for provided form alias/template ids."   }

           
          Can you check if a doc is existing in DMS with alias "UKR_IEDU".
           

          Samir , Can you please assign this to some one else as Harshveer is on leave . 

          Show
          NishantK Nishant.Kondapaneni (Inactive) added a comment - - edited Harshveer Singh  ,  This is still happening for one of the forms .  Request URL : https://dmsapistage.workterra.net/api/FileUpload/DownloadFileByFileName/3/UKRAINE%20ICRIM_1564478127054.html/107?0=3&1=/&2=U&3=K&4=R&5=A&6=I&7=N&8=E&9=%20&10=I&11=C&12=R&13=I&14=M&15=_&16=1&17=5&18=6&19=4&20=4&21=7&22=8&23=1&24=2&25=7&26=0&27=5&28=4&29=.&30=h&31=t&32=m&33=l&34=/&35=1&36=0&37=7   Response :  { "status": "error", "message": "File not found: UKRAINE ICRIM_1564478127054.html .", "errorLevel1": "Error", "code": 400, "description": "File not found: UKRAINE ICRIM_1564478127054.html ." }   and for another form which has alias id as "UKR_IEDU" throws an error unhanded exception with response : {    "docTemplateIds": "No valid document template found for provided form alias/template ids.",   "invalidTemplate": "Document template not found for provided form alias/template ids."   }   Can you check if a doc is existing in DMS with alias "UKR_IEDU".   Samir  , Can you please assign this to some one else as Harshveer is on leave . 
          NishantK Nishant.Kondapaneni (Inactive) made changes -
          Status In QA Testing [ 11901 ] In Progress [ 3 ]
          NishantK Nishant.Kondapaneni (Inactive) made changes -
          Assignee Nishant.Kondapaneni [ nishantk ] Samir [ samir ]
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          NishantK Nishant.Kondapaneni (Inactive) added a comment - - edited

          Samir , Can you please take a look at this and assign it to appropriate resource . 

          CBES has Couple of High priority defects blocked because of this . 

          Srihari.Vadlamudi / Karthik.Yalamanchili 

           

          thanks,
          Nishant K 

          Show
          NishantK Nishant.Kondapaneni (Inactive) added a comment - - edited Samir  , Can you please take a look at this and assign it to appropriate resource .  CBES has Couple of High priority defects blocked because of this .  Srihari.Vadlamudi  /  Karthik.Yalamanchili     thanks, Nishant K 
          Hide
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          narendra.kumar Narendra Kumar added a comment -

          Hi Nishant.Kondapaneni,

          Can you please check it again? we have fixed this issue. Just test it your side and confirm it.

           

          Thanks

          Narendra

          Show
          narendra.kumar Narendra Kumar added a comment - Hi Nishant.Kondapaneni , Can you please check it again? we have fixed this issue. Just test it your side and confirm it.   Thanks Narendra
          shashikant.mishra ShashiKant Mishra (Inactive) made changes -
          Sprint Winter-2020 Sprint 3 [ 185 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4 [ 185, 187 ]
          Permalink
          harshveer.singh Harshveer Singh (Inactive) logged work - 25/Nov/19 10:30 AM
          • Time Spent:
            8h
             
            <No comment>
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          harshveer.singh Harshveer Singh (Inactive) added a comment -

          Nishant.Kondapaneni, This is now fixed, please validate on your side.

          CC Srihari.Vadlamudi Samir

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - Nishant.Kondapaneni , This is now fixed, please validate on your side. CC Srihari.Vadlamudi Samir
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status In Progress [ 3 ] In QA Testing [ 11901 ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Samir [ samir ] Nishant.Kondapaneni [ nishantk ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Remaining Estimate 16h [ 57600 ] 8h [ 28800 ]
          Time Spent 8h [ 28800 ]
          Worklog Id 215169 [ 215169 ]
          shashikant.mishra ShashiKant Mishra (Inactive) made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4 [ 185, 187 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5 [ 185, 187, 189 ]
          NishantK Nishant.Kondapaneni (Inactive) made changes -
          Status In QA Testing [ 11901 ] In Progress [ 3 ]
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          NishantK Nishant.Kondapaneni (Inactive) added a comment -

          This is not working again for multiple documents . 

           

           

          Show
          NishantK Nishant.Kondapaneni (Inactive) added a comment - This is not working again for multiple documents .     
          NishantK Nishant.Kondapaneni (Inactive) made changes -
          Assignee Nishant.Kondapaneni [ nishantk ] Harshveer Singh [ harshveer.singh ]
          shashikant.mishra ShashiKant Mishra (Inactive) made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5 [ 185, 187, 189 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6 [ 185, 187, 189, 190 ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status In Progress [ 3 ] In QA Testing [ 11901 ]
          shashikant.mishra ShashiKant Mishra (Inactive) made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6 [ 185, 187, 189, 190 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7 [ 185, 187, 189, 190, 193 ]
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          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

          There have gone multiple fixes for templates, haven't observed this error for long time, can you please validate if for any other template you get this error?

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited There have gone multiple fixes for templates, haven't observed this error for long time, can you please validate if for any other template you get this error?
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Nishant.Kondapaneni [ nishantk ]
          narendra.kumar Narendra Kumar made changes -
          Assignee Nishant.Kondapaneni [ nishantk ] Prateek [ prateeks ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7 [ 185, 187, 189, 190, 193 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8 [ 185, 187, 189, 190, 193, 197 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8 [ 185, 187, 189, 190, 193, 197 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Winter-2020 Sprint 9 [ 185, 187, 189, 190, 193, 197, 198 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2 [ 185, 187, 189, 190, 193, 197, 198 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3 [ 185, 187, 189, 190, 193, 197, 198, 199 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3 [ 185, 187, 189, 190, 193, 197, 198, 199 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4 [ 185, 187, 189, 190, 193, 197, 198, 199, 200 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4 [ 185, 187, 189, 190, 193, 197, 198, 199, 200 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5 [ 185, 187, 189, 190, 193, 197, 198, 199, 200, 202 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5 [ 185, 187, 189, 190, 193, 197, 198, 199, 200, 202 ] Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5, Spring-2020 - Sprint 6 [ 185, 187, 189, 190, 193, 197, 198, 199, 200, 202, 203 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint Winter-2020 Sprint 3, Winter-2020 Sprint 4, Winter-2020 Sprint 5, Winter-2020 Sprint 6, Winter-2020 Sprint 7, Winter-2020 Sprint 8, Spring-2020 - Sprint 2, Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5, Spring-2020 - Sprint 6 [ 185, 187, 189, 190, 193, 197, 198, 199, 200, 202, 203 ] April 2020 Release - Sprint 1 [ 206 ]
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          PrateekS Prateek added a comment -

          Hi Harshveer Singh

          Please provide details for QA verification.

          Show
          PrateekS Prateek added a comment - Hi Harshveer Singh Please provide details for QA verification.
          PrateekS Prateek made changes -
          Assignee Prateek [ prateeks ] Harshveer Singh [ harshveer.singh ]
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          harshveer.singh Harshveer Singh (Inactive) added a comment -

          Prateek, This was issue with specific data for CBES template. To verify functionality, you can generate new document and check if that document is loading successfully using link sent in email.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - Prateek , This was issue with specific data for CBES template. To verify functionality, you can generate new document and check if that document is loading successfully using link sent in email.
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Prateek [ prateeks ]
          narendra.kumar Narendra Kumar made changes -
          Sprint April 2020 Release - Sprint 1 [ 206 ] April 2020 Release - Sprint 1, April 2020 Release - Sprint 2 [ 206, 207 ]
          narendra.kumar Narendra Kumar made changes -
          Assignee Prateek [ prateeks ] Utkarsh.Katiyar [ utkarshk ]
          UtkarshK Utkarsh.Katiyar (Inactive) made changes -
          Attachment DMS-1999_Fixed_Prod.jpg [ 141584 ]
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          UtkarshK Utkarsh.Katiyar (Inactive) added a comment - - edited

          Hi,

          The issue is tested & working fine on Prod.

          Created the new template & also used the old one, both are loading successfully when clicked from the URL received in the mail.

          Company: CBES

          New Template: PDF_21Apr

          Old Template: CB Offer Letter

          Steps:

          1. Created a new pdf template.
          2. Mailed the template from the Send Forms.
          3. An URL has received in the email.
          4. Click the URL, the user profile will open.
          5. Click on the Review & Sign button of the New PDF document.
          6. The document is opening successfully.
          7. Now, select any old template & send it to the user from Send Forms.
          8. Click the URL received in the mail.
          9. Open the document by clicking the Review & Sign button of the document.
          10. The document is loading successfully.

          Please find the attached screenshot,

          Thanks & Regards,

          Utkarsh Katiyar

          Show
          UtkarshK Utkarsh.Katiyar (Inactive) added a comment - - edited Hi, The issue is tested & working fine on Prod. Created the new template & also used the old one, both are loading successfully when clicked from the URL received in the mail. Company:  CBES New Template: PDF_21Apr Old Template:  CB Offer Letter Steps: Created a new pdf template. Mailed the template from the Send Forms. An URL has received in the email. Click the URL, the user profile will open. Click on the Review & Sign button of the New PDF document. The document is opening successfully. Now, select any old template & send it to the user from Send Forms. Click the URL received in the mail. Open the document by clicking the Review & Sign button of the document. The document is loading successfully. Please find the attached screenshot, Thanks & Regards, Utkarsh Katiyar
          UtkarshK Utkarsh.Katiyar (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status In QA Testing [ 11901 ] Done [ 10001 ]
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          UtkarshK Utkarsh.Katiyar (Inactive) logged work - 21/Apr/20 05:39 AM
          • Time Spent:
            0.5h
             
            <No comment>
          UtkarshK Utkarsh.Katiyar (Inactive) made changes -
          Remaining Estimate 8h [ 28800 ] 7.5h [ 27000 ]
          Time Spent 8h [ 28800 ] 8.5h [ 30600 ]
          Worklog Id 238891 [ 238891 ]
          Transition Time In Source Status Execution Times
          Harshveer Singh (Inactive) made transition -
          To Do In QA Testing
          		4d 21h 3m 1
          Nishant.Kondapaneni (Inactive) made transition -
          In QA Testing In Progress
          		21d 43m 2
          Harshveer Singh (Inactive) made transition -
          In Progress In QA Testing
          		32d 23h 51m 2
          Utkarsh.Katiyar (Inactive) made transition -
          In QA Testing Done
          		106d 8h 1m 1

            People

            Assignee:
            UtkarshK Utkarsh.Katiyar (Inactive)
            Reporter:
            NishantK Nishant.Kondapaneni (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

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              Updated:
              Resolved:

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