Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2178

DMS Not Letting Me Create New Form

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    • Company:
      All Clients/Multiple Clients

      Description

      Reason for priority:
      Description: Whenever I try to add a PDF file to an Offer letter or Adhoc document within any ATS system It appears to load and then just disappears. I have tested this across multiple systems and it seems to be happening in all of them. I created this video to show you https://cb.zoom.us/rec/play/tZcvI-v5r243GNSQ4wSDBqQqW460LqqsgCQf86ILxByyBXkGZ1OlY7sVMLG3rhKBD5tBYnT42HfvSoKL?continueMode=true.

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. DMS-2230 DMS won’t accept any document uploads

          • High - Serious problem that could block progress.
          • Done

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            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) created issue -
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            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment -

            Narendra Kumar PLease look into this.
            Corresponding AO card - https://careerbuilder.atlassian.net/browse/ATAO-2118

            cc: Samir Amrendra Kumar

            Show
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - Narendra Kumar PLease look into this. Corresponding AO card - https://careerbuilder.atlassian.net/browse/ATAO-2118 cc: Samir Amrendra Kumar
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            narendra.kumar Narendra Kumar added a comment -

            Hi Shamooka Mohapatra,

            Can we see the console logs as well? Are we getting any error on the console? 

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Shamooka Mohapatra , Can we see the console logs as well? Are we getting any error on the console? 
            narendra.kumar Narendra Kumar made changes -
            Field Original Value New Value
            Assignee Samir [ samir ] Narendra Kumar [ narendra.kumar ]
            narendra.kumar Narendra Kumar made changes -
            Sprint Spring-2020 - Sprint 3 [ 199 ]
            Remaining Estimate 8h [ 28800 ]
            Original Estimate 8h [ 28800 ]
            narendra.kumar Narendra Kumar made changes -
            Status To Do [ 10000 ] In Progress [ 3 ]
            narendra.kumar Narendra Kumar made changes -
            Rank Ranked higher
            narendra.kumar Narendra Kumar made changes -
            Attachment Employment Agreement - MA - $2500 Payment.pdf [ 136435 ]
            Attachment Universal Offer Letter - Gee Group.pdf [ 136436 ]
            Attachment Universal Offer Letter - Gee Group - Goals.pdf [ 136437 ]
            narendra.kumar Narendra Kumar made changes -
            Attachment Screenshot 2020-03-02 at 11.52.15 AM.png [ 136438 ]
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            narendra.kumar Narendra Kumar added a comment -

            Hi Shamooka Mohapatra

            I got this issue. This is something related to PDF parsing. 

            Harshveer Singh, Please have a look at the attached PDF files. When I'm trying to create a document template using any one of the PDF files, getting this error:

            This is saying: Uploaded pdf contains spaces or special characters. Please upload valid PDF.

            Please check this on priority.

             

            cc: Samir, Amrendra Kumar

             

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Shamooka Mohapatra I got this issue. This is something related to PDF parsing.  Harshveer Singh , Please have a look at the attached PDF files. When I'm trying to create a document template using any one of the PDF files, getting this error: This is saying:  Uploaded pdf contains spaces or special characters. Please upload valid PDF. Please check this on priority.   cc: Samir , Amrendra Kumar  
            narendra.kumar Narendra Kumar made changes -
            Assignee Narendra Kumar [ narendra.kumar ] Harshveer Singh [ harshveer.singh ]
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            narendra.kumar Narendra Kumar logged work - 01/Mar/20 11:27 PM
            • Time Spent:
              3h
               

              Performed testing and found the bug. I also found the root cause of this issue. This will be handle from the backend side so assigning this to Harshveer

            narendra.kumar Narendra Kumar made changes -
            Sprint Spring-2020 - Sprint 3 [ 199 ] Spring-2020 - Sprint 3, Spring-2020 - Sprint 4 [ 199, 200 ]
            narendra.kumar Narendra Kumar made changes -
            Remaining Estimate 8h [ 28800 ] 5h [ 18000 ]
            Time Spent 3h [ 10800 ]
            Worklog Id 230492 [ 230492 ]
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            harshveer.singh Harshveer Singh (Inactive) added a comment -

            Shamooka Mohapatra , Samir , Narendra Kumar , Amrendra Kumar PDF has form fields with which space in them, we don't support field names with whitespaces in it. PDF needs to be updated to correct form field names.

            Show
            harshveer.singh Harshveer Singh (Inactive) added a comment - Shamooka Mohapatra  , Samir  , Narendra Kumar  , Amrendra Kumar PDF has form fields with which space in them, we don't support field names with whitespaces in it. PDF needs to be updated to correct form field names.
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Status In Progress [ 3 ] In QA Testing [ 11901 ]
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Assignee Harshveer Singh [ harshveer.singh ] Shamooka Mohapatra [ shamooka.mohapatra ]
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            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment -

            Harshveer Singh Thank you .
            Let me add this in the confluence page.

            cc: Amrendra Kumar

            Show
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - Harshveer Singh Thank you . Let me add this in the confluence page. cc: Amrendra Kumar
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            Amrendra Amrendra Kumar (Inactive) added a comment -

            There is a claim by support that, same document worked on a demo system but failed on customer system. Please watch the #ats-dms channel to gather more information.
            cc: Narendra Kumar Harshveer Singh

            Show
            Amrendra Amrendra Kumar (Inactive) added a comment - There is a claim by support that, same document worked on a demo system but failed on customer system. Please watch the #ats-dms channel to gather more information. cc: Narendra Kumar Harshveer Singh
            Permalink
            harshveer.singh Harshveer Singh (Inactive) logged work - 10/Mar/20 11:30 AM
            • Time Spent:
              8h
               
              <No comment>
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            ravi.banda Ravi Banda (Inactive) added a comment -

            Shamooka Mohapatra Narendra Kumar - I tested on cbinternalbeta by uploading a couple of templates and got the following error in the console - 

            dmsapi.workterra.net/api/documenttemplate/GetPDFAttributes/DMS_OfferLetter_BETA%20test_1583878513784.pdf:1 GET https://dmsapi.workterra.net/api/documenttemplate/GetPDFAttributes/DMS_OfferLetter_BETA%20test_1583878513784.pdf 400

             I didn't get any explicit error message about spaces in the PDF form fields. Can you review the issue and update the bug?

            Thanks

             

            Show
            ravi.banda Ravi Banda (Inactive) added a comment - Shamooka Mohapatra Narendra Kumar  - I tested on cbinternalbeta by uploading a couple of templates and got the following error in the console -  dmsapi.workterra.net/api/documenttemplate/GetPDFAttributes/DMS_OfferLetter_BETA%20test_1583878513784.pdf:1 GET https://dmsapi.workterra.net/api/documenttemplate/GetPDFAttributes/DMS_OfferLetter_BETA%20test_1583878513784.pdf 400  I didn't get any explicit error message about spaces in the PDF form fields. Can you review the issue and update the bug? Thanks  
            narendra.kumar Narendra Kumar made changes -
            Attachment Screenshot 2020-03-11 at 10.44.08 AM.png [ 137416 ]
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            narendra.kumar Narendra Kumar added a comment -

            Hi Ravi Banda

            I tested this on both the environment and getting the same error.

             

             

             

            Harshveer Singh, Can you please provide more details on this?

             

            Thanks

             

             

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Ravi Banda I tested this on both the environment and getting the same error.       Harshveer Singh , Can you please provide more details on this?   Thanks    
            narendra.kumar Narendra Kumar made changes -
            Assignee Shamooka Mohapatra [ shamooka.mohapatra ] Harshveer Singh [ harshveer.singh ]
            narendra.kumar Narendra Kumar made changes -
            Status In QA Testing [ 11901 ] In Progress [ 3 ]
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Assignee Harshveer Singh [ harshveer.singh ] Narendra Kumar [ narendra.kumar ]
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            harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

            I have update comment on related AO cards with what is resolution for this and that is working: https://careerbuilder.atlassian.net/browse/ATAO-2118 and https://careerbuilder.atlassian.net/browse/ATAO-2153

             

            Narendra Kumar As part of this, lets show error returned by API in popup in UI.

            Also we will document what should be format of form field names, which characters are not allowed.

            CC: Samir Ravi Banda

            Show
            harshveer.singh Harshveer Singh (Inactive) added a comment - - edited I have update comment on related AO cards with what is resolution for this and that is working:  https://careerbuilder.atlassian.net/browse/ATAO-2118  and  https://careerbuilder.atlassian.net/browse/ATAO-2153   Narendra Kumar  As part of this, lets show error returned by API in popup in UI. Also we will document what should be format of form field names, which characters are not allowed. CC: Samir Ravi Banda
            Permalink
            harshveer.singh Harshveer Singh (Inactive) logged work - 11/Mar/20 11:30 AM
            • Time Spent:
              4h
               
              <No comment>
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            narendra.kumar Narendra Kumar logged work - 12/Mar/20 01:30 AM
            • Time Spent:
              5h
               

              Debug the functionality and added the modal popup for showing the error coming through API.

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            narendra.kumar Narendra Kumar added a comment -

            Hi Harshveer Singh

            I have added the popup UI to show the error coming through API.

            Here is the PR for it. https://github.com/cbdr/DMS/pull/1032

            Please review it.

             

            Thanks

            Narendra

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Harshveer Singh I have added the popup UI to show the error coming through API. Here is the PR for it.  https://github.com/cbdr/DMS/pull/1032 Please review it.   Thanks Narendra
            narendra.kumar Narendra Kumar made changes -
            Remaining Estimate 5h [ 18000 ] 0h [ 0 ]
            Time Spent 3h [ 10800 ] 8h [ 28800 ]
            Worklog Id 232014 [ 232014 ]
            narendra.kumar Narendra Kumar made changes -
            Status In Progress [ 3 ] Code Review [ 11801 ]
            Permalink
            harshveer.singh Harshveer Singh (Inactive) logged work - 15/Mar/20 11:30 AM
            • Time Spent:
              8h
               
              <No comment>
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Time Spent 8h [ 28800 ] 12h [ 43200 ]
            Worklog Id 232472 [ 232472 ]
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Time Spent 12h [ 43200 ] 20h [ 72000 ]
            Worklog Id 232473 [ 232473 ]
            narendra.kumar Narendra Kumar made changes -
            Sprint Spring-2020 - Sprint 3, Spring-2020 - Sprint 4 [ 199, 200 ] Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5 [ 199, 200, 202 ]
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            narendra.kumar Narendra Kumar added a comment -

            Hi Samir

            I have verified it on production. Now showing the error message on UI and for the other part we have to remove the white spaces or any special symbol from the field's name.

            Now closing this ticket.

             

            Thanks

            Narendra

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Samir I have verified it on production. Now showing the error message on UI and for the other part we have to remove the white spaces or any special symbol from the field's name. Now closing this ticket.   Thanks Narendra
            narendra.kumar Narendra Kumar made changes -
            Resolution Done [ 10000 ]
            Status Code Review [ 11801 ] Done [ 10001 ]
            harshveer.singh Harshveer Singh (Inactive) made changes -
            Time Spent 20h [ 72000 ] 28h [ 100800 ]
            Worklog Id 236390 [ 236390 ]
            narendra.kumar Narendra Kumar made changes -
            Link This issue relates to DMS-2230 [ DMS-2230 ]
            narendra.kumar Narendra Kumar made changes -
            Labels DMS-CBAT
            narendra.kumar Narendra Kumar made changes -
            Fix Version/s DMS Monthly Release - April 2020 [ 11704 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2316 [ DMS-2316 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2316 [ DMS-2316 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2322 [ DMS-2322 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2322 [ DMS-2322 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2330 [ DMS-2330 ]
            ravi.banda Ravi Banda (Inactive) made changes -
            Link This issue is cloned by DMS-2330 [ DMS-2330 ]
            Transition Time In Source Status Execution Times
            Narendra Kumar made transition -
            To Do In Progress
            		8m 35s 1
            Harshveer Singh (Inactive) made transition -
            In Progress In QA Testing
            		5d 8m 1
            Narendra Kumar made transition -
            In QA Testing In Progress
            		6d 19h 43m 1
            Narendra Kumar made transition -
            In Progress Code Review
            		1d 3h 15m 1
            Narendra Kumar made transition -
            Code Review Done
            		11d 20h 21m 1

              People

              Assignee:
              narendra.kumar Narendra Kumar
              Reporter:
              Shamooka.Mohapatra Shamooka Mohapatra (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

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                Resolved:

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