Details

    • Type: New Feature
    • Status: In Production Testing
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      TSE: Priyank Saxena

      BecomeUser: https://boss.careerbuilder.com/Axiom/User/BecomeUser.aspx?HHTVUser_DID=UJH2QD6J3CVV7JKRJZC

       

      Client, AVIFoodsystems, reported that the DMS emails are not going out to the candidates from Applicant Tracking.

      I attempted to test and send DMS document to test candidate (ID: 394182) for requisition  012978, and I was able to reproduce the issue.

      The DMS pop up in the ATS displays the DMS document being created and sent to the candidate, but the email is not delivered to the candidate's email address in inbox or spam. 

      When we manually login as the Candidate on the DMS portal, we are able to see the document being created at the DMS side.

      I checked on SendGrid and there are no entries for the email going out to the test candidate.

      Please let me know if you need any additional information.

        Attachments

          Activity

          priyank.saxena@careerbuilder.com Priyank Saxena (Inactive) created issue -
          ravi.banda Ravi Banda (Inactive) made changes -
          Field Original Value New Value
          Assignee Samir [ samir ] Harshveer Singh [ harshveer.singh ]
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status To Do [ 10000 ] In Progress [ 3 ]
          Hide
          harshveer.singh Harshveer Singh (Inactive) added a comment -

          Priyank Saxena The emails sent since yesterday were stuck in a queue because of a service issue. We have resolved it, all pending emails have been sent out now. 

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - Priyank Saxena The emails sent since yesterday were stuck in a queue because of a service issue. We have resolved it, all pending emails have been sent out now. 
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Status In Progress [ 3 ] In Production Testing [ 10202 ]
          Transition Time In Source Status Execution Times
          Harshveer Singh (Inactive) made transition -
          To Do In Progress
          11h 18m 1
          Harshveer Singh (Inactive) made transition -
          In Progress In Production Testing
          4m 50s 1

            People

            Assignee:
            harshveer.singh Harshveer Singh (Inactive)
            Reporter:
            priyank.saxena@careerbuilder.com Priyank Saxena (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated: