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Type:
Bug
-
Status:
To Do
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Priority:
Medium
-
Resolution:
Unresolved
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Affects Version/s:
None
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Fix Version/s:
None
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-
Company:
All Clients/Multiple Clients
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-
Sprint:
April 2021 Release - Sprint 1, April 2021 Release - Sprint 2
While sending an Ad-Hoc documents to any candidate , clicking on "Preview" button throws API error as below:
Errors found:
- DMS API Error: please try again later or contact the CBAT support team if the error persists.

There are no comments yet on this issue.
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