Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2461

Existing user received DMS Welcome email for apparently no reason

    Details

    • Type: Bug
    • Status: To Do
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      New Facility Not Added

      Description

      https://compasshealth.luceosolutions.com

      CompassHealth BecomeUser:
      https://boss.careerbuilder.com/Axiom/User/UserView.aspx?HHTVUser_DID=UJJ7XW6PL8BBRHV31HB

      Natalie BecomeUser:
      https://boss.careerbuilder.com/Axiom/User/UserView.aspx?HHTVUser_DID=UHM85K5Z7XB0DVQ2R5F

      TSE: Doug Taylor

      User who has been with the client for several years suddenly received a DMS welcome email (screenshot) on April 6. They would like to understand why this happened in order to ensure this is not a symptom or precursor of a larger problem.

      According to the client:

      There are no active DMS Documents

      There are only 2 archived documents that haven’t been touched since 2019

      I checked all 3 of the customer’s “Form Workflow Templates” and DMS is not connected to any workflow steps

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          OlivierG Olivier.Ghesquiere (Inactive) added a comment - - edited

          Following ATAO-4168, created this card to have DMS team to investigate.

          This is not a new user and this user is really active in CBAT system, we have login event since 2017 almost every days, welcome emai lshould have been sent earlier, not now.

          Thanks,

          cc Shamooka Mohapatra Doug.Taylor Ravi Banda

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          OlivierG Olivier.Ghesquiere (Inactive) added a comment - - edited Following ATAO-4168, created this card to have DMS team to investigate. This is not a new user and this user is really active in CBAT system, we have login event since 2017 almost every days, welcome emai lshould have been sent earlier, not now. Thanks, cc Shamooka Mohapatra Doug.Taylor Ravi Banda

            People

            Assignee:
            samir Samir
            Reporter:
            OlivierG Olivier.Ghesquiere (Inactive)
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              Dates

              Created:
              Updated: