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  1. Document Management System
  2. DMS-672

Signature | signature draw/upload > intermittent server error

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      New Facility Not Added

      Description

      1.signature > draw signature > save or upload signature > save
      2.Click on submit
      3. system shows intermittent server error

      Expected : server error should not be there

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            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Task Details (02/01/2019)

            • Issue analysis
            • Trying to Repro scenario
            • Discussion with Jayshree
            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Task Details (02/01/2019) Issue analysis Trying to Repro scenario Discussion with Jayshree
            Hide
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Swapnil Pandhare,

            It seems that document table entry is not happening for some times which results in this error.
            As the document is not there, it gives document not found for user message in Console.
            I did full flow multiple times today, but I am not able to repro this issue. Used the same candidate that Jayshree is using.

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Swapnil Pandhare , It seems that document table entry is not happening for some times which results in this error. As the document is not there, it gives document not found for user message in Console. I did full flow multiple times today, but I am not able to repro this issue. Used the same candidate that Jayshree is using.
            Hide
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Jayshree Nagpure,

            I have verified this with the latest build on Pre-prod.
            I am not able to repro this.
            Can you please verify.

            CC: Swapnil Pandhare

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Jayshree Nagpure , I have verified this with the latest build on Pre-prod. I am not able to repro this. Can you please verify. CC: Swapnil Pandhare
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Today I didn't face any issue.
            We will keep this issue under observation as this is intermittent issue.

            Priya Dhamande Swapnil Pandhare Samir

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Today I didn't face any issue. We will keep this issue under observation as this is intermittent issue. Priya Dhamande Swapnil Pandhare Samir
            Hide
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            we didn't face any issue related to this.
            We will reopen if we observed any issue

            Thanks,
            Jayshree

            Priya Dhamande Swapnil Pandhare Samir

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - we didn't face any issue related to this. We will reopen if we observed any issue Thanks, Jayshree Priya Dhamande Swapnil Pandhare Samir

              People

              Assignee:
              ramya.tantry Ramya Tantry (Inactive)
              Reporter:
              jayshree.nagpure Jayshree Nagpure (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h
                  8h
                  Remaining:
                  Time Spent - 4.25h Remaining Estimate - 3.75h
                  3.75h
                  Logged:
                  Time Spent - 4.25h Remaining Estimate - 3.75h
                  4.25h