Document Management SystemProject Type: software

Document Management System

Uploaded image for project: 'Document Management System'
  1. Document Management System
  2. DMS-672

Signature | signature draw/upload > intermittent server error

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      New Facility Not Added

      Description

      1.signature > draw signature > save or upload signature > save
      2.Click on submit
      3. system shows intermittent server error

      Expected : server error should not be there

        Attachments

          Issue Links

          relates to

          New Feature - A new feature of the product, which has yet to be developed. DMS-243 Signing

          • High - Serious problem that could block progress.
          • Done

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            ramya.tantry Ramya Tantry (Inactive) logged work - 30/Jan/19 08:31 PM - edited
            • Time Spent:
              0.75h
               

              Issue analysis

            jayshree.nagpure Jayshree Nagpure (Inactive) created issue -
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Field Original Value New Value
            Summary Signature | signature draw upload > intermittent server error Signature | signature draw/upload > intermittent server error
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Ramya Tantry [ ramya.tantry ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.75h [ 2700 ]
            Worklog Id 158751 [ 158751 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Worklog Id 158751 [ 158751 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Status To Do [ 10000 ] In Progress [ 3 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Sprint DMS - Sprint 2 [ 150 ]
            Original Estimate 0h [ 0 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 0h [ 0 ] 7.25h [ 26100 ]
            Original Estimate 0h [ 0 ] 8h [ 28800 ]
            Permalink
            ramya.tantry Ramya Tantry (Inactive) logged work - 01/Feb/19 04:59 AM - edited
            • Time Spent:
              3h
               

              Issue analysis
              Trying to Repro scenario
              Discussion with Jayshree

            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 7.25h [ 26100 ] 5.25h [ 18900 ]
            Time Spent 0.75h [ 2700 ] 2.75h [ 9900 ]
            Worklog Id 158806 [ 158806 ]
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Task Details (02/01/2019)

            • Issue analysis
            • Trying to Repro scenario
            • Discussion with Jayshree
            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Task Details (02/01/2019) Issue analysis Trying to Repro scenario Discussion with Jayshree
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Link This issue relates to DMS-243 [ DMS-243 ]
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Swapnil Pandhare,

            It seems that document table entry is not happening for some times which results in this error.
            As the document is not there, it gives document not found for user message in Console.
            I did full flow multiple times today, but I am not able to repro this issue. Used the same candidate that Jayshree is using.

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Swapnil Pandhare , It seems that document table entry is not happening for some times which results in this error. As the document is not there, it gives document not found for user message in Console. I did full flow multiple times today, but I am not able to repro this issue. Used the same candidate that Jayshree is using.
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 5.25h [ 18900 ] 4.25h [ 15300 ]
            Time Spent 2.75h [ 9900 ] 3.75h [ 13500 ]
            Worklog Id 158806 [ 158806 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Status In Progress [ 3 ] To Do [ 10000 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Status To Do [ 10000 ] In Progress [ 3 ]
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Jayshree Nagpure,

            I have verified this with the latest build on Pre-prod.
            I am not able to repro this.
            Can you please verify.

            CC: Swapnil Pandhare

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Jayshree Nagpure , I have verified this with the latest build on Pre-prod. I am not able to repro this. Can you please verify. CC: Swapnil Pandhare
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Status In Progress [ 3 ] In QA Testing [ 11901 ]
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Assignee Ramya Tantry [ ramya.tantry ] Jayshree Nagpure [ jayshree.nagpure ]
            Permalink
            ramya.tantry Ramya Tantry (Inactive) logged work - 04/Feb/19 09:19 PM
            • Time Spent:
              0.5h
               
              <No comment>
            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 4.25h [ 15300 ] 3.75h [ 13500 ]
            Time Spent 3.75h [ 13500 ] 4.25h [ 15300 ]
            Worklog Id 159149 [ 159149 ]
            Hide
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            Today I didn't face any issue.
            We will keep this issue under observation as this is intermittent issue.

            Priya Dhamande Swapnil Pandhare Samir

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Today I didn't face any issue. We will keep this issue under observation as this is intermittent issue. Priya Dhamande Swapnil Pandhare Samir
            jayshree.nagpure Jayshree Nagpure (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status In QA Testing [ 11901 ] Done [ 10001 ]
            Hide
            Permalink
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

            we didn't face any issue related to this.
            We will reopen if we observed any issue

            Thanks,
            Jayshree

            Priya Dhamande Swapnil Pandhare Samir

            Show
            jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - we didn't face any issue related to this. We will reopen if we observed any issue Thanks, Jayshree Priya Dhamande Swapnil Pandhare Samir
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Assignee Jayshree Nagpure [ jayshree.nagpure ] Ramya Tantry [ ramya.tantry ]
            Transition Time In Source Status Execution Times
            Ramya Tantry (Inactive) made transition -
            In Progress To Do
            		2d 23h 29m 1
            Ramya Tantry (Inactive) made transition -
            To Do In Progress
            		1d 18h 49m 2
            Ramya Tantry (Inactive) made transition -
            In Progress In QA Testing
            		22m 39s 1
            Jayshree Nagpure (Inactive) made transition -
            In QA Testing Done
            		2d 1h 13m 1

              People

              Assignee:
              ramya.tantry Ramya Tantry (Inactive)
              Reporter:
              jayshree.nagpure Jayshree Nagpure (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h
                  8h
                  Remaining:
                  Time Spent - 4.25h Remaining Estimate - 3.75h
                  3.75h
                  Logged:
                  Time Spent - 4.25h Remaining Estimate - 3.75h
                  4.25h