Document Management SystemProject Type: software

Document Management System

Uploaded image for project: 'Document Management System'
  1. Document Management System
  2. DMS-692

Signature | Submit | Taking more time to load and throws server error

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      1.Signature control
      2. Draw or write signature > submit
      3. Take more time to load signature hence on submit throws server error

      Priya Dhamande Swapnil Pandhare Samir

        Attachments

          Issue Links

          relates to

          New Feature - A new feature of the product, which has yet to be developed. DMS-243 Signing

          • High - Serious problem that could block progress.
          • Done

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            narendra.kumar Narendra Kumar added a comment -

            Hi Ramya Tantry

            I'm getting error of 400 while submitting document after signing. See this is the response I'm getting.

            {

                code: 400

                description: "System cannot save data for PDF. Please try again."

                errorLevel1: "Error"

                message: "System cannot save data for PDF. Please try again."

                status: "error"

            {color:#d04437}}

            So can you look into this.

             

            cc - Swapnil Pandhare, Samir

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Ramya Tantry I'm getting error of 400 while submitting document after signing. See this is the response I'm getting. {     code: 400     description: "System cannot save data for PDF. Please try again."     errorLevel1: "Error"     message: "System cannot save data for PDF. Please try again."     status: "error" {color:#d04437}} So can you look into this.   cc - Swapnil Pandhare , Samir
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Narendra Kumar,
            The template that you are using has been deleted. Please create or use a new template for your verification
            CC: Swapnil Pandhare,Samir

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Narendra Kumar , The template that you are using has been deleted. Please create or use a new template for your verification CC: Swapnil Pandhare , Samir
            Hide
            Permalink
            narendra.kumar Narendra Kumar added a comment -

            Hi Jayshree Nagpure,

            I have tested it. You was getting error because some of the templates has been removed from the server. Please send a new document and then try to sign it, it will work.

            Assigning you for testing.

             

            cc - Ramya Tantry, Swapnil Pandhare

             

            Thanks

            Narendra

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Jayshree Nagpure , I have tested it. You was getting error because some of the templates has been removed from the server. Please send a new document and then try to sign it, it will work. Assigning you for testing.   cc - Ramya Tantry , Swapnil Pandhare   Thanks Narendra
            Hide
            Permalink
            priya.dhamande Priya Dhamande (Inactive) added a comment -

            Environment: PreProd

            The issue of server error is resolved and verifed. No error observed. Screen capture for the same is attached with jira.

            So, marking jira Done.

            Swapnil Pandhare Narendra Kumar Ramya Tantry

            Show
            priya.dhamande Priya Dhamande (Inactive) added a comment - Environment: PreProd The issue of server error is resolved and verifed. No error observed. Screen capture for the same is attached with jira. So, marking jira Done. Swapnil Pandhare Narendra Kumar Ramya Tantry

              People

              Assignee:
              narendra.kumar Narendra Kumar
              Reporter:
              jayshree.nagpure Jayshree Nagpure (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h Original Estimate - 8h
                  8h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 9h
                  9h