Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-692

Signature | Submit | Taking more time to load and throws server error

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      1.Signature control
      2. Draw or write signature > submit
      3. Take more time to load signature hence on submit throws server error

      Priya Dhamande Swapnil Pandhare Samir

        Attachments

          Issue Links

          relates to

          New Feature - A new feature of the product, which has yet to be developed. DMS-243 Signing

          • High - Serious problem that could block progress.
          • Done

            Activity

            Ascending order - Click to sort in descending order
            jayshree.nagpure Jayshree Nagpure (Inactive) created issue -
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to DMS-243 [ DMS-243 ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Priority Critical [ 1 ] Medium [ 3 ]
            narendra.kumar Narendra Kumar made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Narendra Kumar [ narendra.kumar ]
            narendra.kumar Narendra Kumar made changes -
            Sprint DMS - Sprint 3 [ 152 ]
            narendra.kumar Narendra Kumar made changes -
            Rank Ranked lower
            narendra.kumar Narendra Kumar made changes -
            Remaining Estimate 8h [ 28800 ]
            Original Estimate 8h [ 28800 ]
            narendra.kumar Narendra Kumar made changes -
            Status To Do [ 10000 ] In Progress [ 3 ]
            Hide
            Permalink
            narendra.kumar Narendra Kumar added a comment -

            Hi Ramya Tantry

            I'm getting error of 400 while submitting document after signing. See this is the response I'm getting.

            {

                code: 400

                description: "System cannot save data for PDF. Please try again."

                errorLevel1: "Error"

                message: "System cannot save data for PDF. Please try again."

                status: "error"

            {color:#d04437}}

            So can you look into this.

             

            cc - Swapnil Pandhare, Samir

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Ramya Tantry I'm getting error of 400 while submitting document after signing. See this is the response I'm getting. {     code: 400     description: "System cannot save data for PDF. Please try again."     errorLevel1: "Error"     message: "System cannot save data for PDF. Please try again."     status: "error" {color:#d04437}} So can you look into this.   cc - Swapnil Pandhare , Samir
            Hide
            Permalink
            ramya.tantry Ramya Tantry (Inactive) added a comment -

            Hi Narendra Kumar,
            The template that you are using has been deleted. Please create or use a new template for your verification
            CC: Swapnil Pandhare,Samir

            Show
            ramya.tantry Ramya Tantry (Inactive) added a comment - Hi Narendra Kumar , The template that you are using has been deleted. Please create or use a new template for your verification CC: Swapnil Pandhare , Samir
            Permalink
            ramya.tantry Ramya Tantry (Inactive) logged work - 11/Feb/19 03:55 AM
            • Time Spent:
              1.5h
               

              Issue analysis
              Discussion with Narendra

            ramya.tantry Ramya Tantry (Inactive) made changes -
            Remaining Estimate 8h [ 28800 ] 6.5h [ 23400 ]
            Time Spent 1.5h [ 5400 ]
            Worklog Id 160225 [ 160225 ]
            Permalink
            narendra.kumar Narendra Kumar logged work - 12/Feb/19 01:43 AM - edited
            • Time Spent:
              7h
               
              <No comment>
            Hide
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            narendra.kumar Narendra Kumar added a comment -

            Hi Jayshree Nagpure,

            I have tested it. You was getting error because some of the templates has been removed from the server. Please send a new document and then try to sign it, it will work.

            Assigning you for testing.

             

            cc - Ramya Tantry, Swapnil Pandhare

             

            Thanks

            Narendra

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Jayshree Nagpure , I have tested it. You was getting error because some of the templates has been removed from the server. Please send a new document and then try to sign it, it will work. Assigning you for testing.   cc - Ramya Tantry , Swapnil Pandhare   Thanks Narendra
            narendra.kumar Narendra Kumar made changes -
            Status In Progress [ 3 ] In QA Testing [ 11901 ]
            narendra.kumar Narendra Kumar made changes -
            Assignee Narendra Kumar [ narendra.kumar ] Jayshree Nagpure [ jayshree.nagpure ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Attachment Screenshot (771).png [ 97953 ]
            Permalink
            priya.dhamande Priya Dhamande (Inactive) logged work - 12/Feb/19 02:38 AM
            • Time Spent:
              0.5h
               

              Pre Prod testing for various template

            Hide
            Permalink
            priya.dhamande Priya Dhamande (Inactive) added a comment -

            Environment: PreProd

            The issue of server error is resolved and verifed. No error observed. Screen capture for the same is attached with jira.

            So, marking jira Done.

            Swapnil Pandhare Narendra Kumar Ramya Tantry

            Show
            priya.dhamande Priya Dhamande (Inactive) added a comment - Environment: PreProd The issue of server error is resolved and verifed. No error observed. Screen capture for the same is attached with jira. So, marking jira Done. Swapnil Pandhare Narendra Kumar Ramya Tantry
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Remaining Estimate 6.5h [ 23400 ] 6h [ 21600 ]
            Time Spent 1.5h [ 5400 ] 2h [ 7200 ]
            Worklog Id 160430 [ 160430 ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status In QA Testing [ 11901 ] Done [ 10001 ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Assignee Jayshree Nagpure [ jayshree.nagpure ] Narendra Kumar [ narendra.kumar ]
            narendra.kumar Narendra Kumar made changes -
            Remaining Estimate 6h [ 21600 ] 0h [ 0 ]
            Time Spent 2h [ 7200 ] 8h [ 28800 ]
            Worklog Id 205653 [ 205653 ]
            narendra.kumar Narendra Kumar made changes -
            Time Spent 8h [ 28800 ] 9h [ 32400 ]
            Worklog Id 205653 [ 205653 ]
            Transition Time In Source Status Execution Times
            Narendra Kumar made transition -
            To Do In Progress
            		9d 18h 20m 1
            Narendra Kumar made transition -
            In Progress In QA Testing
            		1d 2h 16m 1
            Priya Dhamande (Inactive) made transition -
            In QA Testing Done
            		55m 15s 1

              People

              Assignee:
              narendra.kumar Narendra Kumar
              Reporter:
              jayshree.nagpure Jayshree Nagpure (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 8h Original Estimate - 8h
                  8h
                  Remaining:
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                  Logged:
                  Time Spent - 9h
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