I9-Application did not save Section 2 details

Company - City of Lake Worth

Employee - Paula Henriques - X00000215

Employee Credential -phenr01300/Test_1234

Pre-requisite - I9 form submitted by employee

Step:-
1.Login to application using Partner credential
2.Navigate OnBoard > I9 Approval status
3.Search employee.
4.Click on Action Icon
5.Review Section 1 details and click on Approve
6.It open "Review Initial Submission" pop up and just click on OK -It redirect to Section 2
7.Select - Document Title - List B and List C Documents
8.Fill all mandatory details and click on "Submit to Everify"

Actual - No Action is done.

Expected - It should save details.