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  1. New Features 2017
  2. NF-4318

Chatbot >> Azure >> 'bot' replies need to be corrected for incorrect user input.

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    Details

    • Type: Bug
    • Status: Open
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Chatbot
    • Labels:
      None
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Admin, Employee, Partner
    • Module:
      BenAdmin
    • Reported by:
      Harbinger
    • Issue Importance:
      Must Have
    • Browser:
      IE 11, Google Chrome, Mozilla Firefox

      Description

      Here is one of the example of bot reply on incorrect user input.
      While communicating through Chatbot, if user gives incorrect userID, bot says ''Incorrect answers provided. If you're unable to remember the answers please contact your Administrator or else Try Again!''. Here, user gives correct answer bot still bot says 'Sorry, I did not understand 'bottestpartner'. Please try again.' if again user gives correct answer, bot says 'Thanks. Have a nice day.'

      Now, if try again is start again with 'Hi', then this needs to be communicated to user. Otherwise the user will be clue less. PFA screen shots.

        Attachments

        1. bot reply-1.png
          bot reply-1.png
          450 kB
        2. bot reply-2.png
          bot reply-2.png
          448 kB
        3. bot reply-3.png
          bot reply-3.png
          446 kB
        4. bot reply-4.png
          bot reply-4.png
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        5. bot reply-5.png
          bot reply-5.png
          448 kB
        6. bot reply-6.png
          bot reply-6.png
          445 kB
        7. bot reply-7.png
          bot reply-7.png
          448 kB

          Issue Links

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              People

              Assignee:
              samir Samir
              Reporter:
              rajendraj Rajendra Joshi (Inactive)
              Developer:
              Saurabh Sablaka (Inactive)
              QA:
              Rajendra Joshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Dates

                Created:
                Updated: