Application did not waive the plan only display confirmation message after click on waive button

Details - Company Name -For QA-City of Bellevue-Azure
User ID: denike0101/Passord@1
SSN-300000708
Company Information - Verification Data - Both with waive pending
Benefit Type -Medical - Multiple Selection Allow - Yes

Step:-
1.Login with EE
2.navigate to Enroll Now
3.Enrolled in Medical plan
4.Log out
5.Log in
6.Navigate to Enroll Now
7.Group Health Cooperative HMO Plan
8.Select waive reason and click on waive
9.It sent for Approval
10.Partner/SA accept waive
11Again redirect to EE login
12Navigate to Enroll Now page

Actual - Application did not waive the plan

Expected - It should get terminated