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Type:
Bug
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Status:
Closed
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Priority:
Medium
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Resolution:
Duplicate
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Affects Version/s:
None
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Fix Version/s:
None
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Module:
BenAdmin
- Enrollment
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Company:
All Clients/Multiple Clients
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Environmnet: LB
Company: For QA Kindercare
Login: CA
Mode: New Hire + OE
Steps: CA Login > Employee Home > NE Mode completed > OE started > Employee Supplemental Life Plan > Select coverage > Server error
Unable to move further.
Error log attached with jira.
Sachin Hingole Hrishikesh Deshpande
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The issue is also replicating for OE .
Hrishikesh Deshpande Sachin Hingole