Hi,

Per BCC:

We are experiencing issues with the Medical rates for City of Walnut Creek. It appears that even though the 2017 rates are end dated 12/31/17, they are still being assigned to some of the enrollees for 2018.

This came to light because we had to correct the 2018 rates that were in the system. The rates have been updated, but when we went to Extend and Recalc the rates, we noticed there were two entries for some of the Employees.

EXAMPLE: A. Mitcalf - She has been enrolled in the BlueShield HMO plan since 1/1/2017. On her Confirmation Statement the system is adding together the rates from 2017 and 2018. This is also apparent in the SA Toolbox. When we went to extend and recalculate her rate, the toolbox shows that she has two entries for 1/1/18 – 12/31/18. One is the rate for 2017, the other is the rate for 2018.

This is happening sporadically on all Medical plans (BlueShield HMO, BlueShield HDHP, Kaiser HMO, Kaiser HDHP).

Could you please have development correct this issue?

We have not extended and recalculated the rates for all Medical plans yet as we need to have this resolved prior to doing so.

Thank you,
Kira Hamilton
Debbie Kulling